Sincetele Info Solutions Customer Service Representative Interview Questions and Answers

Was on grammar, spelling and punctuation.

Q1. Speak about the given topic for 1 minute
Ans. 
The importance of active listening in customer service
• Active listening involves paying full attention to the customer and understanding their needs

• It helps build rapport and trust with the customer

• Examples of active listening include paraphrasing, asking clarifying questions, and providing feedback

• Active listening can lead to better problem-solving and conflict resolution

• It is important to avoid interrupting the custom
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Q1. You must give the answer within 5 seconds on the phone
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Q1. Tell me about yourself Why Concentrix
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Q2. What do you know about bpo and why bpo?
Ans. 
BPO stands for Business Process Outsourcing. It is a practice of hiring a third-party company to handle non-core business activities.
• BPO helps companies to focus on their core competencies and reduce costs.

• It provides access to a larger talent pool and specialized skills.

• BPO services include customer support, technical support, data entry, and back-office operations.

• Examples of BPO companies are Accenture, Genpact, and...read more
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Q3. Further plans about education
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Q4. Family background and general questions
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Q5. How long you see your self in the company
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This was on grammar, spelling and punctuation. Likewise, it was about how to handle disgruntled customers.

Q1. What do you know about customer service
Ans. 
Customer service involves providing assistance and support to customers before, during, and after a purchase.
• Customer service is all about meeting the needs and expectations of customers.

• It involves actively listening to customers, addressing their concerns, and finding solutions to their problems.

• Providing timely and accurate information, being courteous and empathetic, and going above and beyond to ensure customer sa...read more
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Q2. Why do you wanna work here
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Q1. Tell me about yourself? Expienece? Education? How did you spend your yesterday
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Q1. They will ask you about yours past
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