Sharaa Info Developers Customer Support Executive Interview Questions and Answers

Customer service is the support and assistance provided to customers before, during, and after a purchase.

• It involves addressing customer inquiries and concerns

• Providing product information and recommendations

• Resolving complaints and issues

• Ensuring customer satisfaction and loyalty

• Examples include phone and email support, live chat, and in-person assistance

To improve a dissatisfied customer's experience, listen actively, apologize sincerely, offer a solution, and follow up.

• Listen actively to the customer's complaints and empathize with their situation.

• Apologize sincerely for any inconvenience caused and take responsibility for the issue.

• Offer a solution that addresses the customer's concerns and meets their needs.

• Follow up with the customer to ensure their satisfaction a...read more

I would apologize to the customer and escalate the issue to a higher authority for resolution.

• Apologize to the customer for not being able to assist them

• Assure the customer that you will do everything possible to resolve their issue

• Escalate the issue to a higher authority or supervisor for resolution

• Take note of the issue and try to learn from it for future reference

Customer service is the support and assistance provided to customers before, during, and after a purchase.

• Customer service involves addressing customer needs and concerns

• It includes providing information about products or services

• It also involves resolving customer complaints and issues

• Good customer service can lead to customer loyalty and repeat business

• Examples include answering phone calls, responding to emails, and

Good customer service means meeting or exceeding customer expectations and providing a positive experience.

• Prompt and courteous responses to customer inquiries and complaints

• Personalized attention and solutions to individual customer needs

• Efficient and timely resolution of issues

• Going above and beyond to exceed customer expectations

• Creating a positive and memorable experience for the customer

• Building long-term relation...read more

I am an experienced HR Recruiter with a strong background in talent acquisition and employee relations.

• Experienced HR Recruiter

• Strong background in talent acquisition

• Skilled in employee relations

• Knowledgeable in recruitment strategies and techniques

End to end recruitment involves the entire process of hiring a candidate from sourcing to onboarding.

• Identifying the hiring need and creating a job description

• Sourcing candidates through various channels such as job portals, social media, referrals, etc.

• Screening resumes and shortlisting candidates

• Conducting interviews and assessments

• Selecting the best candidate and making an offer

• Completing pre-employment checks and o

JD stands for Job Description. Resume screening is the process of reviewing resumes to identify the most qualified candidates for a job.

• A job description outlines the duties, responsibilities, and qualifications required for a specific job.

• Resume screening involves reviewing resumes to identify candidates who meet the requirements listed in the job description.

• The screening process typically involves scanning resumes f...read more

I completed an internship in HR where I gained experience in recruitment and employee onboarding.

• Assisted in screening resumes and conducting initial phone interviews.

• Coordinated and scheduled interviews between candidates and hiring managers.

• Participated in job fairs and campus recruitment events.

• Assisted in drafting offer letters and conducting background checks.

• Learned about HRIS systems and helped with data entry a...read more

I can join within 2 weeks of receiving the offer letter.

• I need to serve a notice period of 1 week at my current job

• I will need a few days to complete the formalities and paperwork

• I can start as soon as possible after that

• I am flexible with the joining date if required