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Hire Glocal Customer Service Executive Interview Questions, Process, and Tips

Updated 24 Aug 2022

Top Hire Glocal Customer Service Executive Interview Questions and Answers

Hire Glocal Customer Service Executive Interview Experiences

2 interviews found

I applied via LinkedIn and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. What is customer service?
  • Ans. 

    Customer service is the support and assistance provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer needs and concerns

    • It includes providing information about products or services

    • It also involves resolving customer complaints and issues

    • Good customer service can lead to customer loyalty and repeat business

    • Examples include answering phone calls, responding to emails, and

  • Answered by AI
  • Q2. What does good customer service mean?
  • Ans. 

    Good customer service means meeting or exceeding customer expectations and providing a positive experience.

    • Prompt and courteous responses to customer inquiries and complaints

    • Personalized attention and solutions to individual customer needs

    • Efficient and timely resolution of issues

    • Going above and beyond to exceed customer expectations

    • Creating a positive and memorable experience for the customer

    • Building long-term relation...

  • Answered by AI
  • Q3. Why do you want to work in customer service?
  • Q4. Why do you think you'd be a good fit with our company?

Interview Preparation Tips

Interview preparation tips for other job seekers - Never ever panic during an interview, the question concerning your profession will be asked, so you need to be ready.

I applied via Referral and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. What is Customer Service ?
  • Ans. 

    Customer service is the support and assistance provided to customers before, during, and after a purchase.

    • It involves addressing customer inquiries and concerns

    • Providing product information and recommendations

    • Resolving complaints and issues

    • Ensuring customer satisfaction and loyalty

    • Examples include phone and email support, live chat, and in-person assistance

  • Answered by AI
  • Q2. How can you improve a dissatisfied customer's experience ?
  • Ans. 

    To improve a dissatisfied customer's experience, listen actively, apologize sincerely, offer a solution, and follow up.

    • Listen actively to the customer's complaints and empathize with their situation.

    • Apologize sincerely for any inconvenience caused and take responsibility for the issue.

    • Offer a solution that addresses the customer's concerns and meets their needs.

    • Follow up with the customer to ensure their satisfaction a...

  • Answered by AI
  • Q3. What would you do if you didn't know how to help a customer ?
  • Ans. 

    I would apologize to the customer and escalate the issue to a higher authority for resolution.

    • Apologize to the customer for not being able to assist them

    • Assure the customer that you will do everything possible to resolve their issue

    • Escalate the issue to a higher authority or supervisor for resolution

    • Take note of the issue and try to learn from it for future reference

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Take your interview seriously and prepare well for the interview.

Customer Service Executive Interview Questions Asked at Other Companies

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Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more

Interview questions from similar companies

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - Technical 

(3 Questions)

  • Q1. Related to my core Job profile and experience
  • Q2. About new change in government compliance changes,
  • Q3. How I can manage those changes

Interview Preparation Tips

Interview preparation tips for other job seekers - Apply through the company Internal reference, you will get 100% select, No question will ask now, not knowledge test at all.
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Tell me something about yourself
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Introduce yourself
Round 3 - Aptitude Test 

Human resource related questions

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Why should we hire you
  • Q2. Tell me about your self
  • Q3. What are your strengths
  • Q4. What are your weaknesses
  • Q5. What is your long term goal

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on your skills
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Nov 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Please introduce yourself.
  • Q2. What do you mean by HR?
Round 3 - Aptitude Test 

Why company will give you this opportunity?

Interview Preparation Tips

Interview preparation tips for other job seekers - Give your best for achieve your goal.
And don't be panic in interview time.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Apr 2023. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. Tell me about your self?
  • Ans. 

    I am a motivated and detail-oriented individual with a strong interest in HR. I have experience in recruitment and employee relations.

    • Motivated and detail-oriented

    • Strong interest in HR

    • Experience in recruitment

    • Experience in employee relations

  • Answered by AI
  • Q2. What is Human Resource management?
  • Ans. 

    Human Resource management is the process of managing an organization's employees and their work environment.

    • Recruiting, hiring, and training employees

    • Managing employee benefits and compensation

    • Ensuring compliance with labor laws and regulations

    • Creating and enforcing workplace policies and procedures

    • Handling employee relations and conflict resolution

    • Developing and implementing strategies for employee retention and engag

  • Answered by AI
  • Q3. Whats is recruitment?
  • Ans. 

    Recruitment is the process of finding, attracting, and selecting qualified candidates for a job or position within an organization.

    • Recruitment involves identifying the hiring needs of an organization.

    • It includes creating job descriptions and specifications.

    • Recruiters use various methods to attract potential candidates, such as job postings, networking, and referrals.

    • Screening and interviewing candidates is a crucial pa...

  • Answered by AI
  • Q4. Do u knw about job portal? what are the sources of recruitment?
  • Ans. 

    Job portals are online platforms that connect job seekers with employers. Sources of recruitment include job portals, social media, employee referrals, and recruitment agencies.

    • Job portals are online platforms where job seekers can search and apply for job openings.

    • Employers can post job vacancies on job portals to attract potential candidates.

    • Job portals often provide features such as resume uploading, job alerts, and...

  • Answered by AI
  • Q5. Do u knw how to post on LinkedIn?
  • Ans. 

    Yes, I know how to post on LinkedIn.

    • To post on LinkedIn, click on the 'Start a post' button on the homepage or your profile page.

    • Write your post in the text box provided and add any media or links as necessary.

    • You can also tag other LinkedIn users or add hashtags to increase visibility.

    • Once you're ready to post, click on the 'Post' button to publish your content.

    • You can also schedule your post for a later time or date

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Related in your domain
Round 3 - One-on-one 

(1 Question)

  • Q1. Related in your domain

Interview Preparation Tips

Interview preparation tips for other job seekers - If you want to learn more things in your domain so you can join the company and good environment to work place
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Jun 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about Human resources
  • Ans. A human resources (HR) department performs human resource management functions, such as finding, hiring, training, and supporting new employees.
  • Answered Anonymously
  • Q2. Why are you choose this company?
Round 3 - HR 

(2 Questions)

  • Q1. Are you fullfill all requirements of this company?
  • Q2. Are you interested for this internship?

Interview Preparation Tips

Interview preparation tips for other job seekers - 1) create LinkedIn account.
2) increase your connection.
3) follow many companies page.
4) connect and follow HR recruiter on LinkedIn.

Hire Glocal Interview FAQs

How many rounds are there in Hire Glocal Customer Service Executive interview?
Hire Glocal interview process usually has 2 rounds. The most common rounds in the Hire Glocal interview process are Resume Shortlist and One-on-one Round.
What are the top questions asked in Hire Glocal Customer Service Executive interview?

Some of the top questions asked at the Hire Glocal Customer Service Executive interview -

  1. What would you do if you didn't know how to help a custome...read more
  2. How can you improve a dissatisfied customer's experienc...read more
  3. What does good customer service me...read more

Tell us how to improve this page.

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