SBI Cards & Payment Services Assistant Manager Operations Interview Questions and Answers

CASA stands for Current Account and Savings Account. It refers to the deposits made by customers in a bank.

• CASA is a type of bank account where customers can deposit their money.

• It includes both current accounts and savings accounts.

• CASA deposits are considered to be low-cost funds for banks.

• Banks offer higher interest rates on savings accounts to attract more customers.

• CASA ratio is an important metric for banks to me...read more

FD and RD are financial terms. FD stands for Fixed Deposit and RD stands for Recurring Deposit.

• FD is a type of investment where a lump sum amount is deposited for a fixed period of time at a fixed interest rate.

• RD is a type of investment where a fixed amount is deposited at regular intervals for a fixed period of time at a fixed interest rate.

• Both FD and RD are offered by banks and other financial institutions.

• FD and R...read more

Net banking is an online banking service that allows customers to perform various financial transactions through the internet.

• Net banking enables customers to access their bank accounts online

• Customers can perform various transactions such as fund transfers, bill payments, and account balance checks

• It provides convenience and accessibility to customers as they can perform transactions from anywhere and at any time

• Secur...read more

Net banking is online banking while traditional banking involves physical transactions at a bank branch.

• Net banking allows customers to access their accounts and perform transactions online.

• Traditional banking involves physically visiting a bank branch to perform transactions.

• Net banking is available 24/7 while traditional banking has limited hours of operation.

• Net banking is more convenient and faster while traditiona...read more

I would prioritize the angry customer while efficiently managing the other customers and RTGs.

• Acknowledge the customer's anger and apologize for any inconvenience caused

• Listen actively to understand their concerns and empathize with their frustration

• Offer a solution or alternative that addresses their issue

• If necessary, involve a higher authority or supervisor to resolve the problem

• Ensure that the other customers and R...read more