Sapthagiri Consultants Interview Questions and Answers

Q1. How to invoke flows - using other flows and Apex. How do we invoke an apex class from a flow and pass variables?
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Q2. Why can't we create a master detail on contact as the child object
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Q3. What is child to parent communication in LWC?
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Q1. Write triggers for updating user email from contact emails.
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Q2. How does LWC ensure data refresh
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Q1. What is the Entity-Relationship (ER) model?
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Q2. What are the advantages of using threads compared to processes?
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Google primarily focuses on pure data structures and algorithms-based questions during coding interviews. Other computer science core topics are typically not covered in Google's interviews. Therefore, it is essential to be proficient in data structures and algorithms to succeed in the Google coding interview.

An aptitude test is a tool used to evaluate a person's skills, abilities, and potential for success in a specific role or activity.

Group discussion is a process of exchanging ideas and opinions among individuals on a specific topic. It is a structured form of communication in which participants have the opportunity to express their views while also listening to others' perspectives on the same subject.

Q1. What are your strengths and weaknesses?
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Q2. What reasons can you provide for why we should consider hiring you?
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An assignment is a task or piece of work that you are given to complete, particularly as part of your job or studies. The assignment for the course includes written assignments and practical tests, similar to tasks, work, jobs, or charges.

A case study is a detailed description and assessment of a specific situation in the real world, created for the purpose of deriving generalized insights and understanding. It can focus on an individual, a group of people, an organization, or an event, among other subjects.

Q1. What do you consider your greatest accomplishment?
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Q2. What factors motivate you in your professional life?
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Q1. What does your ideal work environment look like?
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Q2. How would you impact employee retention?
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Q1. What are real-time operating systems?
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Q2. Are the applicants first asked several questions regarding data structures and algorithms?
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Q1. What topics are typically discussed during the final round of interviews, particularly regarding salary expectations, working hours, and other job requirements?
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Q2. Are you comfortable working night shifts, considering that many roles at Genpact support international clients?
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Q1. A process associate is crucial in ensuring the smooth operation of various business processes across different industries
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Q2. What are the operational tasks necessary to maintain efficiency and quality?
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Q1. How can you prepare examples demonstrating your leadership, conflict resolution, and prioritization skills to excel in a managerial round interview?
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Q2. How do you demonstrate adaptability, leadership, and a commitment to fostering a positive work environment?
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Q1. Azure cloud platform tech
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Q2. Informatica tech stack ques
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Q1. Adf tech stack que
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Q2. Scd type 2 implementation
Ans. 
SCD Type 2 implementation involves tracking historical changes in data by creating new records for each change.
• Identify the columns that need to be tracked for changes

• Add effective start and end dates to track the validity of each record

• Insert new records for changes and update end dates for previous records

• Maintain a surrogate key to uniquely identify each version of the record
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Q1. Dw related que ans
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Q2. Solution design related que
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Q1. Aspiration from my end
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Q2. How soon can join
Ans. 
I can join the team within 2 weeks.
• I can start within 2 weeks of receiving the offer.

• I need to give notice to my current employer.

• I may need to relocate, which could affect my start date.
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Q1. What are custom hooks in React, and what are their use cases? Additionally, can you provide an example of a custom hook that performs an API call and utilizes the retrieved data?
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Q2. What is the difference between useMemo and useCallback in React?
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Q3. What is the difference between class-based components and functional components in React?
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Q4. How can you implement the lifecycle of a React component in a functional component?
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Q5. What are the various state management techniques available in React?
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Q6. What is the architecture of Redux, and what purposes do middlewares serve within it?
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Q7. What is hoisting in JavaScript?
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Q8. What is event bubbling in JavaScript?
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Q9. What are block scope and function scope in JavaScript?
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Q10. Have you had experience working with semantic tags in HTML?
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Q11. What are the various methods for creating an object in JavaScript?
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Q12. What are the differences between shallow copy and deep copy in JavaScript?
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Q13. What will be the output of the following JavaScript code fragment: `const a; function test() { console.log(a); }; test();`?
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Q14. How can you use CSS to arrange elements in a row and column layout?
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Q15. Have you utilized CSS preprocessors, and if so, which ones?
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Q16. If I have assigned different colors to an ID and a class and applied both to the same element, which color will be applied based on CSS specificity precedence?
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Coding is the alphabet letters and write the correct coding in the right way

Aptitude involves the mathematical calculations required to assess amounts over a year.

The assignment revolves around the appropriate skills and experience relevant to the company.

Q1. What is the role of your company?
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Q2. What contributions do you plan to make to this company?
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Q1. What is the nature of technical communication within this company?
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Q2. What are your communication skills, and how do you plan to apply them in this company?
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A business plan assignment and an introduction to business assignment.

In the company, when there is a project, one team member is required to lead a group discussion about that project to enhance communication skills.

If you have a case regarding the company, how would you approach it?

Q1. What is the aim of your company?
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Q2. What benefits does the company provide?
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Q1. What interests you about this company, and what contributions do you believe you can make to it?
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Q2. What skills are you bringing to this company?
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Q1. Tell me about yourself.
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Q2. What do you know about DITA XML, which tags have you used in your documents, what are keywords, and what is DITA mapping, have you ever created graphics or illustrations, types of DITA topics, benefits of ...read more
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Q3. What do you know of Agile Methodology and Scrum?
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Q4. What do you do in case of conflict with SMEs, have you worked with any global audience, what kind of documents have you created, how do you estimate time needed for your document.
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Q5. How do you receive input, what are DDLC and SDLC, what style guides have you used for creating documents, how do you ensure accuracy in your document.
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Q6. What is design thinking, have you ever communicated with developers, what do you do when you do not have enough information but the deadline is already near?
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Q7. Have you worked with any version control systems?
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Q1. Questions related to projects and domains
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Q2. DSA based question
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Q1. Team leader will ask about writing codes in different way (optimization)
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Q2. Why would you like to join TCS, Are you Ok for Bangalore location
Ans. 
I am excited to join TCS for the opportunity to work on challenging projects and grow my skills. I am open to Bangalore location.
• Excited about working on challenging projects at TCS

• Opportunity to grow skills and knowledge

• Open to Bangalore location for work
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Q1. This round was managerial round in this round the interviewer was asking if we give you work and you have to give it before a certain deadline how will you manage your personal life.
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Q2. As an immediate joiner we want you to come tomorrow in office is this fine for you?
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Understanding customer pain points and demonstrating genuine care is crucial. Professionalism involves being polite, respectful, and competent. It is important to have knowledge of company products or services. Above all, problem-solving skills are essential, along with a commitment to going above and beyond to find solutions.

Q1. What is your understanding of emotional intelligence?
Ans. 
Emotional intelligence is the ability to recognize, understand, and manage emotions in oneself and others.
• Emotional intelligence involves self-awareness and self-regulation.

• It also includes empathy and social skills.

• Example: Being able to remain calm and composed in a stressful customer interaction.

• Example: Understanding and responding appropriately to a customer's emotions.
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Q2. What is the role of technical customer service?
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Technical customer service involves providing assistance with technical issues and troubleshooting for customers.
• Assisting customers with technical issues related to products or services

• Troubleshooting problems and providing solutions

• Explaining technical information in a clear and understandable way

• Offering guidance on how to use products or services effectively

• Escalating complex technical issues to higher level suppor
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Q3. What is the difference between customer service and technical support?
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Customer service focuses on addressing general inquiries and providing assistance, while technical support deals with resolving technical issues and troubleshooting.
• Customer service involves addressing general inquiries and providing assistance with products or services.

• Technical support focuses on resolving technical issues, troubleshooting problems, and providing solutions related to technology or software.

• Customer s...read more
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Q4. What are technical skills in customer service?
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Technical skills in customer service refer to the ability to use various tools and software to efficiently assist customers.
• Proficiency in using customer relationship management (CRM) software

• Ability to troubleshoot technical issues remotely

• Knowledge of online chat platforms and ticketing systems

• Experience with data entry and analysis for customer support

• Familiarity with social media platforms for customer interaction
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Q5. What is customer satisfaction?
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Customer satisfaction is the measure of how happy and content a customer is with a company's products, services, and overall experience.
• Customer satisfaction is the result of meeting or exceeding customer expectations.

• It involves providing excellent customer service, resolving issues promptly, and building strong relationships with customers.

• Measuring customer satisfaction can be done through surveys, feedback forms, a...read more
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Q1. How many years of experience you have in CRM and how did you reach this stage on dynamics CRM?
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Q2. What other CRMs are you aware about.
Ans. 
Some other CRMs include Salesforce, Microsoft Dynamics, and Zoho CRM.
• Salesforce is a popular CRM used by many companies for sales and marketing purposes.

• Microsoft Dynamics is known for its integration with other Microsoft products and its customization options.

• Zoho CRM is a cloud-based CRM solution that offers a wide range of features for managing customer relationships.
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Q3. Are you comfortable with Marketing CRM capabilities? Have you built any give examples.
Ans. 
Yes, I am comfortable with Marketing CRM capabilities and have experience in building and utilizing them.
• I have experience in implementing and customizing Marketing CRM systems to meet business needs.

• I have utilized Marketing CRM capabilities to track customer interactions, manage campaigns, and analyze data for insights.

• I have integrated Marketing CRM with other systems to streamline processes and improve efficiency.

• O...read more
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Q4. Difference between Plugin and Workflow
Ans. 
Plugins are custom code that can be added to extend functionality, while workflows are automated processes that can be triggered by events.
• Plugins are custom code that can be added to extend the functionality of a system.

• Workflows are automated processes that can be triggered by events in a system.

• Plugins can be used to add new features or customize existing ones.

• Workflows can automate repetitive tasks and streamline p...read more
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Q5. Difference between Canvas App and Model Driven Apps? Have you integrated any with CRM using customisation
Ans. 
Canvas Apps are highly customizable and visually rich, while Model Driven Apps are more structured and data-driven. Both can be integrated with CRM using customizations.
• Canvas Apps allow for more flexibility in design and layout, with drag-and-drop functionality for components.

• Model Driven Apps are more focused on data and business processes, with a predefined data model and UI components.

• Both types of apps can be cust...read more
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Q6. What microsoft certifications you hold? How many are pending renewals
Ans. 
I hold Microsoft certifications in Azure and SQL Server. No pending renewals.
• Certifications in Azure and SQL Server

• No pending renewals
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Q7. How does Power BI help in visualisation? Give me difference between basic and advance dashboards
Ans. 
Power BI helps in visualizing data through interactive and customizable dashboards.
• Power BI allows users to create visually appealing charts, graphs, and maps to represent data in a meaningful way.

• Basic dashboards in Power BI typically include simple visuals like bar charts, line graphs, and pie charts to display key metrics.

• Advanced dashboards in Power BI involve more complex visuals like heat maps, scatter plots, and...read more
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Q8. What are the steps additionally a pro power BI does? More about transformation
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Q9. How many connectors have you worked with in power Apps
Ans. 
I have worked with over 20 connectors in Power Apps, including SharePoint, Outlook, and SQL Server.
• Worked with over 20 connectors in Power Apps

• Familiar with connectors such as SharePoint, Outlook, and SQL Server
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Q10. How good is your C# and .Net? And SQL knowledge.
Ans. 
I have extensive experience with C#, .Net, and SQL.
• Over 5 years of hands-on experience with C# and .Net development

• Proficient in writing complex SQL queries and stored procedures

• Experience in optimizing database performance and data modeling

• Familiar with Entity Framework and LINQ for data access

• Developed multiple web applications using ASP.NET MVC framework
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Q11. Explain me any previous CRM project that you built end to end.
Ans. 
Implemented a CRM project for a retail company to streamline customer interactions and improve sales.
• Analyzed business requirements and designed the CRM system architecture

• Customized CRM software to fit the specific needs of the retail company

• Integrated CRM with existing systems for seamless data flow

• Trained end users on how to effectively use the CRM system

• Implemented data analytics tools to track customer interaction
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Q12. Have you explored any AI features integrating with CRM? What's your thoughts on Copilot capabilities
Ans. 
Yes, I have explored AI features integrating with CRM and I believe Copilot capabilities can greatly enhance productivity and efficiency.
• I have experience implementing AI chatbots for customer service in CRM systems

• AI features can automate repetitive tasks, improve data accuracy, and provide personalized customer interactions

• Copilot capabilities can assist users in making data-driven decisions and predicting customer b...read more
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Q13. What does Marketing CRM include and explain a marketing Campaign scenario.
Ans. 
Marketing CRM includes customer data management, campaign tracking, lead generation, and customer engagement.
• Customer data management involves storing and organizing customer information such as contact details, purchase history, and preferences.

• Campaign tracking allows marketers to monitor the performance of their marketing campaigns, including metrics like open rates, click-through rates, and conversions.

• Lead generat...read more
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Q14. Difference between workflows and Power automate
Ans. 
Workflows are a series of tasks that are automated to achieve a specific goal, while Power Automate is a tool that allows users to create automated workflows.
• Workflows are a sequence of tasks that are executed in a specific order to achieve a desired outcome

• Power Automate is a platform that enables users to automate workflows across various applications and services

• Workflows can be manual or automated, while Power Auto...read more
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Q15. In C# can you write code to a plugin quickly? What are classess in C#
Ans. 
Yes, in C# you can quickly write code to a plugin using classes.
• Yes, in C# you can quickly write code to a plugin by creating a class that implements a specific interface or inherits from a base class.

• Classes in C# are blueprints for creating objects. They can contain fields, properties, methods, events, and more.

• For example, you can create a plugin interface and then create a class that implements that interface to wr
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Q16. Why do you want to join Accenture and how the organisation will benifit from it
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