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SAP Support Associate Interview Questions, Process, and Tips

Updated 4 Jul 2022

Top SAP Support Associate Interview Questions and Answers

View all 7 questions

SAP Support Associate Interview Experiences

2 interviews found

I applied via Approached by Company and was interviewed in Jun 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. 1) P to p cycle 2) consignment 3) past work experience 4) roles in the previous project 5) questions on sql, ariba, idoc

Interview Preparation Tips

Interview preparation tips for other job seekers - Give an example of previous problem solved skill

I applied via Company Website and was interviewed in Mar 2021. There were 4 interview rounds.

Interview Questionnaire 

7 Questions

  • Q1. MDG product architecture for Business partner, Finance.
  • Ans. 

    MDG product architecture for Business partner, Finance.

    • MDG (Master Data Governance) is a tool for managing master data across an enterprise.

    • MDG for Business Partner and Finance provides a centralized view of customer and vendor data.

    • It allows for data standardization, validation, and enrichment.

    • MDG for Finance includes features such as financial statement mapping and credit management.

    • The architecture includes a data m...

  • Answered by AI
  • Q2. How to setup up Replication models?
  • Ans. 

    Replication models can be set up using various tools and techniques.

    • Identify the source and target databases

    • Choose a replication method such as snapshot, transactional or merge replication

    • Configure the replication agents and schedules

    • Monitor the replication process for errors and performance issues

    • Test the replication to ensure data consistency and accuracy

  • Answered by AI
  • Q3. When to use Hub deployment and co-deployed?
  • Ans. 

    Hub deployment is used for centralized management while co-deployed is for distributed management.

    • Hub deployment is suitable for large-scale deployments where centralized management is required.

    • Co-deployed is suitable for smaller deployments where distributed management is preferred.

    • Hub deployment allows for easier management of multiple devices and configurations.

    • Co-deployed allows for greater flexibility and customiz...

  • Answered by AI
  • Q4. Brief product functions of master data consolidation
  • Ans. 

    Master data consolidation involves combining and organizing data from multiple sources into a single, unified view.

    • Master data consolidation helps eliminate duplicate or inconsistent data

    • It improves data accuracy and integrity

    • It enables better decision-making by providing a comprehensive view of data

    • It streamlines data management processes

    • Examples: Consolidating customer information from different systems into a single...

  • Answered by AI
  • Q5. What are process models in MDC?
  • Ans. 

    Process models in MDC are frameworks that define the steps involved in a particular process.

    • Process models help in standardizing processes and improving efficiency.

    • They provide a visual representation of the process flow.

    • Examples of process models include BPMN, UML, and EPC.

    • Process models can be used in various industries such as healthcare, finance, and manufacturing.

  • Answered by AI
  • Q6. What are the different methods to do UI modications
  • Ans. 

    Different methods to do UI modifications

    • Using CSS to modify styles

    • Using JavaScript to modify DOM elements

    • Using frameworks like React or Angular to create reusable UI components

    • Using design tools like Sketch or Figma to create mockups and prototypes

  • Answered by AI
  • Q7. How to write validations and derivations in MDG?
  • Ans. 

    Validations and derivations in MDG

    • Validations can be written using BRF+ rules or ABAP code

    • Derivations can be written using ABAP code

    • Validations can be triggered on save or change of data

    • Derivations can be triggered on creation or change of data

    • Examples of validations include checking for mandatory fields or data consistency

    • Examples of derivations include calculating a field based on other fields or defaulting a value

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Whichever area you are interviewing for, try to explore on the standard functions before going for the interview. Always try to answer the questions with a pro and con so that you can articulate your understanding to the interviewer.
Try to explain all the basic points while answering the questions and don't assume that people know it.

Skills evaluated in this interview

Support Associate Interview Questions Asked at Other Companies

Q1. If Customer is Already Angry how will you make them calm.
asked in SAP
Q2. What are the different methods to do UI modications
asked in SAP
Q3. When to use Hub deployment and co-deployed?
asked in SAP
Q4. Brief product functions of master data consolidation
asked in SAP
Q5. MDG product architecture for Business partner, Finance.

Support Associate Jobs at SAP

View all

Interview questions from similar companies

I applied via Company Website and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(5 Questions)

  • Q1. Related to Ability to handle Customer Query being Technically Sound and Improves Customer Experience
  • Q2. There were 8 Different Types of Customer Technical Query and Behavior based Question.
  • Q3. If Customer is Already Angry how will you make them calm.
  • Ans. 

    I will listen to their concerns, empathize with them, and offer a solution to their problem.

    • Acknowledge their frustration and apologize for any inconvenience caused

    • Listen actively to their concerns and let them vent their frustrations

    • Empathize with them and show that you understand their perspective

    • Offer a solution to their problem and assure them that you will do everything possible to resolve the issue

    • Follow up with ...

  • Answered by AI
  • Q4. What were your past experience related to handle someone's query.
  • Q5. You as a Customer/User will need what kind of support if you're in place of Customer having support.

Interview Preparation Tips

Topics to prepare for Microsoft Corporation Support Associate interview:
  • Azure
  • MS Office
Interview preparation tips for other job seekers - Be Real and Confident while answering don't be more over responsive be on point.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Dec 2024. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Why you want to change?
Round 2 - Technical 

(1 Question)

  • Q1. Troubleshooting questions
Round 3 - Behavioral 

(1 Question)

  • Q1. How to handle angry customers
Interview experience
3
Average
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Campus Placement and was interviewed in Nov 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

It was a 1 hour assessment with 10 quantitative, 10 technical, and 20 verbal questions, followed by essay and email writing tasks.

Round 2 - Group Discussion 

It was initially planned as a GD but ended as Self introduction and project explanation in a common forum.

Round 3 - HR 

(2 Questions)

  • Q1. They asked scenario based questions about handling customer issues
  • Q2. They asked me why i applied for this role since i am from BE CSE background and several certifications
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Assessment and in final round They ask me to talk about the topic of the phone which I’m using it.
Round 2 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Assessment and documents submission

Interview Preparation Tips

Interview preparation tips for other job seekers - I prefer for the people can join 247.ai because the companies culture and environment is really good,working with the company feels we are gaining knowledge and getting an good experience.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(3 Questions)

  • Q1. Networking questions
  • Q2. VMware VSphere questions
  • Q3. OS related questions
Round 2 - Behavioral 

(2 Questions)

  • Q1. Scenario based questions
  • Q2. Will you be ok working in shifts
Round 3 - HR 

(2 Questions)

  • Q1. Questions about values
  • Q2. Salary negotiations
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Jul 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Walk me through the resume
Round 2 - One-on-one 

(2 Questions)

  • Q1. Walk me through the resume
  • Q2. Salary expectation

Interview Preparation Tips

Interview preparation tips for other job seekers - Just speak confidently and make sure to know everything mentioned on the resume
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. About your self
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. 2 rounds conducted 1st was technical were the question mainly consist of linux commands and sql basic plus scenario based questions. 2nd round was managerial round that was short based on behavioural quest...
  • Q2. Dml,ddl, how to open process in linux
  • Ans. 

    DML and DDL are SQL commands for manipulating and defining database objects. To open a process in Linux, use the 'open' command.

    • DML (Data Manipulation Language) is used to manipulate data in a database, such as inserting, updating, and deleting records.

    • DDL (Data Definition Language) is used to define the structure and schema of a database, such as creating tables, indexes, and constraints.

    • To open a process in Linux, yo...

  • Answered by AI

Skills evaluated in this interview

SAP Interview FAQs

How many rounds are there in SAP Support Associate interview?
SAP interview process usually has 2 rounds. The most common rounds in the SAP interview process are Resume Shortlist and One-on-one Round.
How to prepare for SAP Support Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at SAP. The most common topics and skills that interviewers at SAP expect are Customer Service, SAP, Product Support, SAP ERP and ABAP.
What are the top questions asked in SAP Support Associate interview?

Some of the top questions asked at the SAP Support Associate interview -

  1. What are the different methods to do UI modicati...read more
  2. When to use Hub deployment and co-deploy...read more
  3. Brief product functions of master data consolidat...read more

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SAP Support Associate Salary
based on 48 salaries
₹7.5 L/yr - ₹16 L/yr
172% more than the average Support Associate Salary in India
View more details

SAP Support Associate Reviews and Ratings

based on 5 reviews

4.8/5

Rating in categories

4.7

Skill development

4.2

Work-life balance

3.6

Salary

4.4

Job security

4.4

Company culture

4.5

Promotions

4.6

Work satisfaction

Explore 5 Reviews and Ratings
Support Associate

Bangalore / Bengaluru

3-5 Yrs

Not Disclosed

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