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Microsoft Corporation

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4.1

based on 1.6k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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Microsoft Corporation Support Associate Interview Questions and Answers

Updated 9 Dec 2022

Microsoft Corporation Support Associate Interview Experiences

1 interview found

Support Associate Interview Questions & Answers

user image Sneha Gupta

posted on 9 Dec 2022

I applied via Company Website and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(5 Questions)

  • Q1. Related to Ability to handle Customer Query being Technically Sound and Improves Customer Experience
    • Add your answer
  • Q2. There were 8 Different Types of Customer Technical Query and Behavior based Question.
    • Add your answer
  • Q3. If Customer is Already Angry how will you make them calm.
  • Ans. 

    I will listen to their concerns, empathize with them, and offer a solution to their problem.

    • Acknowledge their frustration and apologize for any inconvenience caused

    • Listen actively to their concerns and let them vent their frustrations

    • Empathize with them and show that you understand their perspective

    • Offer a solution to their problem and assure them that you will do everything possible to resolve the issue

    • Follow up with ...

    • Answered by AI
    View 1 more answer
  • Q4. What were your past experience related to handle someone's query.
    • Add your answer
  • Q5. You as a Customer/User will need what kind of support if you're in place of Customer having support.
    • Add your answer

Interview Preparation Tips

Topics to prepare for Microsoft Corporation Support Associate interview:
  • Azure
  • MS Office
Interview preparation tips for other job seekers - Be Real and Confident while answering don't be more over responsive be on point.

Top trending discussions

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Interview Tips & Stories
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Oxane Partners
Disappointing Interview Experience with D.E. Shaw
I recently interviewed with D.E. Shaw, and it turned out to be one of the most draining experiences I’ve had. The interviewer’s approach felt unnecessarily harsh and dismissive, which made the entire process uncomfortable. At multiple points, the interviewer asked me to drop off the call, even when I tried asking basic questions about the designation, job description, and other details. After the interview, I found myself sitting there for a few minutes, trying to process what just happened. It left me questioning the overall tone and professionalism of the interview. Definitely not the experience I was expecting from such a well-known firm.
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Interview questions from similar companies

Support Associate Interview Questions & Answers

SAP user image Anonymous

posted on 4 Jul 2022

I applied via Approached by Company and was interviewed in Jun 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. 1) P to p cycle 2) consignment 3) past work experience 4) roles in the previous project 5) questions on sql, ariba, idoc
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Give an example of previous problem solved skill

Technical Support Engineer Interview Questions & Answers

Atlassian user image Anonymous

posted on 26 Nov 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Oct 2024. There were 3 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. How does internet works
    • Add your answer
  • Q2. HTTP codes SQL troubleshooting
    • Add your answer
Round 2 - Technical 

(1 Question)

  • Q1. SQL python java
    • Add your answer
Round 3 - HR 

(2 Questions)

  • Q1. Salary negotiations
    • Add your answer
  • Q2. Work shifts questions
    • Add your answer

Technical Support Engineer Interview Questions & Answers

Zoho user image Anonymous

posted on 2 Dec 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Campus Placement and was interviewed in Nov 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

It was a 1 hour assessment with 10 quantitative, 10 technical, and 20 verbal questions, followed by essay and email writing tasks.

Round 2 - Group Discussion 

It was initially planned as a GD but ended as Self introduction and project explanation in a common forum.

Round 3 - HR 

(2 Questions)

  • Q1. They asked scenario based questions about handling customer issues
    • Add your answer
  • Q2. They asked me why i applied for this role since i am from BE CSE background and several certifications
    • Add your answer

Customer Support Associate Interview Questions & Answers

24/7 Customer user image Anonymous

posted on 20 Nov 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Assessment and in final round They ask me to talk about the topic of the phone which I’m using it.
    • Add your answer
Round 2 - HR 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Assessment and documents submission
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I prefer for the people can join 247.ai because the companies culture and environment is really good,working with the company feels we are gaining knowledge and getting an good experience.

Technical Support Engineer Interview Questions & Answers

Salesforce user image Anonymous

posted on 27 Oct 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response

I applied via Referral and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

First round was mcq round

Round 2 - Technical 

(2 Questions)

  • Q1. Some basic salesforce questions
    • Add your answer
  • Q2. Most questions from development
    • Add your answer

Technical Support Engineer Interview Questions & Answers

VMware Software user image Anonymous

posted on 2 Jul 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(3 Questions)

  • Q1. Networking questions
    • Add your answer
  • Q2. VMware VSphere questions
    • Add your answer
  • Q3. OS related questions
    • Add your answer
Round 2 - Behavioral 

(2 Questions)

  • Q1. Scenario based questions
    • Add your answer
  • Q2. Will you be ok working in shifts
    • Add your answer
Round 3 - HR 

(2 Questions)

  • Q1. Questions about values
    • Add your answer
  • Q2. Salary negotiations
    • Add your answer

Customer Support Associate Interview Questions & Answers

Automatic Data Processing (ADP) user image Anonymous

posted on 9 Jan 2025

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Jul 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Walk me through the resume
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Walk me through the resume
    • Add your answer
  • Q2. Salary expectation
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just speak confidently and make sure to know everything mentioned on the resume

Technical Support Associate Interview Questions & Answers

Thomson Reuters user image Anonymous

posted on 11 Jun 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I was interviewed in May 2024.

Round 1 - Technical 

(2 Questions)

  • Q1. About projects which I have worked on hybris
    • Add your answer
  • Q2. Tools in hybris used
  • Ans. 

    Hybris uses various tools for development and support tasks.

    • Eclipse IDE for development

    • Hybris Administration Console for configuration

    • HAC for monitoring and troubleshooting

    • Ant for building and deploying

    • Jenkins for continuous integration

    • Answered by AI
    Add your answer

Technical Support Engineer Interview Questions & Answers

Amdocs user image AJAY VIMAL

posted on 8 Feb 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. 2 rounds conducted 1st was technical were the question mainly consist of linux commands and sql basic plus scenario based questions. 2nd round was managerial round that was short based on behavioural quest...
    • Add your answer
  • Q2. Dml,ddl, how to open process in linux
  • Ans. 

    DML and DDL are SQL commands for manipulating and defining database objects. To open a process in Linux, use the 'open' command.

    • DML (Data Manipulation Language) is used to manipulate data in a database, such as inserting, updating, and deleting records.

    • DDL (Data Definition Language) is used to define the structure and schema of a database, such as creating tables, indexes, and constraints.

    • To open a process in Linux, yo...

    • Answered by AI
    Add your answer

Skills evaluated in this interview

More about working at Microsoft Corporation

Microsoft Corporation Interview FAQs

How many rounds are there in Microsoft Corporation Support Associate interview?
Microsoft Corporation interview process usually has 2 rounds. The most common rounds in the Microsoft Corporation interview process are Resume Shortlist and Technical.
What are the top questions asked in Microsoft Corporation Support Associate interview?

Some of the top questions asked at the Microsoft Corporation Support Associate interview -

  1. If Customer is Already Angry how will you make them ca...read more
  2. Related to Ability to handle Customer Query being Technically Sound and Improve...read more
  3. There were 8 Different Types of Customer Technical Query and Behavior based Que...read more

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Microsoft Corporation Support Associate Reviews and Ratings

based on 1 review

5.0/5

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5.0

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5.0

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5.0

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5.0

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5.0

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5.0

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