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Microsoft Corporation Support Associate Interview Questions and Answers

Updated 9 Dec 2022

Microsoft Corporation Support Associate Interview Experiences

1 interview found

I applied via Company Website and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(5 Questions)

  • Q1. Related to Ability to handle Customer Query being Technically Sound and Improves Customer Experience
  • Q2. There were 8 Different Types of Customer Technical Query and Behavior based Question.
  • Q3. If Customer is Already Angry how will you make them calm.
  • Ans. 

    I will listen to their concerns, empathize with them, and offer a solution to their problem.

    • Acknowledge their frustration and apologize for any inconvenience caused

    • Listen actively to their concerns and let them vent their frustrations

    • Empathize with them and show that you understand their perspective

    • Offer a solution to their problem and assure them that you will do everything possible to resolve the issue

    • Follow up with ...

  • Answered by AI
  • Q4. What were your past experience related to handle someone's query.
  • Q5. You as a Customer/User will need what kind of support if you're in place of Customer having support.

Interview Preparation Tips

Topics to prepare for Microsoft Corporation Support Associate interview:
  • Azure
  • MS Office
Interview preparation tips for other job seekers - Be Real and Confident while answering don't be more over responsive be on point.

Interview questions from similar companies

Interview Questionnaire 

1 Question

  • Q1. Technical questions were asked

I applied via Approached by Company and was interviewed before Aug 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. What is difference between abstract class and interface?
  • Ans. 

    Abstract class can have implementation while interface cannot. Classes can implement multiple interfaces but only one abstract class.

    • Abstract class can have constructors while interface cannot.

    • Abstract class can have non-abstract methods while interface cannot.

    • Interfaces are used for full abstraction while abstract classes are used for partial abstraction.

    • Example: Abstract class - Animal with method eat() and subclass ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Learn about java and object oriented programming programming.

Skills evaluated in this interview

I applied via Naukri.com and was interviewed in Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Javascript fundamentals and output questions Angular - routing, component, directive etc Sass

Interview Preparation Tips

Interview preparation tips for other job seekers - Positive experience

Interview Questionnaire 

1 Question

  • Q1. Computer networking, oops, programming

I applied via Company Website and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. They asked to calculate time complexity of any algorithm

Interview Preparation Tips

Interview preparation tips for other job seekers - Practice is the only silver bullet to crack any interview!
Do coding of problem on notepad. Refer DS, ALGO related problem from GeeksOfGeeks site.

And 1 more thing coding is an art and please do not mug up the code, just try to understand the tricks, logic and solution and use those tricks and solution to solve any coding problem.

Do practice, Do practice and Do practice....nothing else

I applied via Recruitment Consulltant and was interviewed before Oct 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Questions regarding mainframe technology
Round 3 - Technical 

(1 Question)

  • Q1. Questions regarding COBOL JCL DB2 SQL VSAM IMSDB
Round 4 - HR 

(1 Question)

  • Q1. Regarding salary discussion

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepare in mainframe technology like JCL Cobol DB2 CICS and IMSDB related questions
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Basic Aptitude like Quantitative , English and Logical Reasoning. Coding round had 4 questions - 2 SQL problems and 2 codes

Round 2 - HR 

(2 Questions)

  • Q1. Personality assessment , character judging and seeing if you are fit for the company on the basis of value was checked
  • Q2. Tell me about yourself

Interview Preparation Tips

Topics to prepare for Amdocs Software Engineer interview:
  • C++
  • SDLC
Interview preparation tips for other job seekers - Nothing to worry about. Just show confidence and good communication skills and a ability to learn.

Interview Preparation Tips

Round: Resume Shortlist
Experience: I had a standard resume for this company as per the norms of our institute’s placement cell. For Oracle I laid emphasis on my programming skills and projects related to it.

Round: Test
Experience: The first round was the written test that comprised of 5 sections – vocabulary, aptitude, pattern matching, logical reasoning and programming. The questions in the programming section were asked from data structures and C++. The questions in the programming section were mainly from trees (from data structures). Around 400 students appeared for their written test out of which around 100 were shortlisted.

Round: HR Interview
Experience: The next round was the interview round. They gave me some puzzles to solve and a program to write. One of the puzzles that I remember was that if I were to be given an egg then how would I determine its durability, i.e. how would I determine that from which floor do I need to throw the egg from so that the egg does not break if thrown from any floor below it.
For the coding question I was given a mathematical formula and I was asked to devise a code such that the program uses the formula and gives the output.
Tips: Prepare for Data Structures as well as the commonly asked puzzles for Oracle.

College Name: IIT ROORKEE
Motivation: Oracle is a reputed company in the space of software and ITeS. It had come to our campus with five profiles. The best means to know about all of them is to attend the pre-placement talk of the company.

I appeared for an interview before May 2016.

Interview Preparation Tips

Round: Test
Experience: First section had questions on object oriented programming concepts and some basic questions related to c++
In the second section tables were given and we were asked to write the queries for the given questions.
Duration: 1 hour
Total Questions: 20

College Name: IIITDM Jabalpur

Microsoft Corporation Interview FAQs

How many rounds are there in Microsoft Corporation Support Associate interview?
Microsoft Corporation interview process usually has 2 rounds. The most common rounds in the Microsoft Corporation interview process are Resume Shortlist and Technical.
What are the top questions asked in Microsoft Corporation Support Associate interview?

Some of the top questions asked at the Microsoft Corporation Support Associate interview -

  1. If Customer is Already Angry how will you make them ca...read more
  2. Related to Ability to handle Customer Query being Technically Sound and Improve...read more
  3. There were 8 Different Types of Customer Technical Query and Behavior based Que...read more

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