If Customer is Already Angry how will you make them calm.

Question

Accepted Answer

I will listen to their concerns, empathize with them, and offer a solution to their problem.

Acknowledge their frustration and apologize for any inconvenience caused
Listen actively to their concerns and let them vent their frustrations
Empathize with them and show that you understand their perspective
Offer a solution to their problem and assure them that you will do everything possible to resolve the issue
Follow up with them to ensure that the issue has been resolved to their satisfaction

Accepted Answer

Suppose customer angry in open front office,I'm entering into that place and speak with customer and take away the customer into my cabin and offering a water and tea.next i will ask his problem and cleanly listening after in my proper way my self solved the problem.and given promised commitment.

If Customer is Already Angry how will you make them calm.

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