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Support Associate
SAP
posted 20d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
This position is within the Global Remote Service Delivery (RSD) organization, which provides SAP Enterprise Support and SAP Enterprise Support Cloud Editions customers with the relevant methodology and content to drive their innovation agenda based on industry business models requirements; thus providing value realization, resulting in increased customer satisfaction, contract retention and renewals. The role of the Service Consultant Enterprise Support is to ensure excellence in regional customer delivery via the tasks and responsibilities outlined below.
What youll do:
- Work with a highly experienced team of technical experts within the Premium Hub CoE RSD Unit
- Perform root cause analysis and provide solutions to customers in complex environments for specific fields/areas/solutions
- Deliver remote Continuous Quality Check (CQC) services or Expert Guided Implementation services as technical/functional expert for broad area of topics
- Collaborate with teams in other regions and/or functions across the globe
- Actively provide customer feedback to development based on delivery
- Support our customers in their transformation to S/4HANA (on premise or cloud) and/or to the Cloud
- Be engaged on the latest technologies and SAP products
- Be accountable for projects and services and deliver Enterprise Support services / projects
- Drive new initiatives and activities
- Develop new service contents, trainings, specifications and documentation
- Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledge.
What you Bring:
- 3-5 years of relevant experience in SAP products and technology required.
- Exposure to project/delivery experience on SAP Cloud solution in any one functional area like Success Factors, Ariba, CX, IBP (Digital Supply Chain), SAC. Relevant module specific certification would be a plus
- Strong programming knowledge especially in SAP technologies such as object oriented programming in ABAP, databases, CDS ODATA and SAP Fiori.
- Strong knowledge of databases (database design, efficient queries).Database performance tuning & administration (preferably HANA) would be required.
- Ability to interpret & explain SAP Early Watch Alert (EWA) reports to customer would be a plus.
- Understanding of Data Volume Management (DVM) techniques & basic knowledge on Data Archiving in SAP HANA systems would be a plus
- Ability and willingness to learn and scale up in focus areas within SAP like S/4 HANA and SAP Cloud platform
- Excellent verbal, written and presentation skills required as this is a customer facing role in delivery.
- Work with geographically distributed teams seamlessly.
- Ability to transfer business requirement into a realizable technical requirement and support in content development is a plus
- Proven knowledge about SAP Services & Support Portfolio
Educational Qualifications and Skills/Competencies
- Degree in Computer Science, Information Systems, Physics, Maths, Engineering or similar
- Functional and Technology Experience in one of SAP cloud solutions, such as SuccessFactors, Ariba, CX, Digital Supply Chain (IBP), S/4HANA Cloud etc
- Technology: ABAP / Netweaver (Basic to Advanced knowledge)
- Application: S/4 HANA SAP Cloud Platform or SAP Cloud Applications
- Programming skills
- Database skills - SAP HANA
- Proficient English language skills
- Technical inquisitive nature with strong analytical and problem-solving skills
Employment Type: Full Time, Permanent
Read full job descriptionSAP Interview Questions & Tips
Prepare for SAP Support Associate roles with real interview advice
Top SAP Support Associate Interview Questions
Q1. Duplicate Integer in Array Given an array ARR of size N , containing each number between 1 and N-1 at least once, identify the single integ ... read more
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What people at SAP are saying
Rating based on 5 Support Associate
reviews
Anonymous · Engineering - Software & QA
in Hyderabad / Secunderabad
Likes
Work life balance,perks
- Salary - Good
+5 more
Dislikes
Sometimes long working hours
Support Associate salary at SAP
reported by
48
employees
₹7.5
L/yr - ₹16
L/yr
172%
more
than the average Support Associate Salary in India
View more details
What SAP employees are saying about work life
based on 1.7k employees
Flexible timing
Monday to Friday
No travel
Day Shift
SAP Benefits
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