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Salesforce Escalation Manager Interview Questions and Answers

Updated 9 May 2022

Salesforce Escalation Manager Interview Experiences

1 interview found

Escalation Manager Interview Questions & Answers

user image Anonymous

posted on 9 May 2022

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. How would you save attrition when a customer is not happy with product roadmap?
  • Ans. 

    To save attrition when a customer is not happy with the product roadmap, it is important to address their concerns and provide alternative solutions.

    • Listen to the customer's concerns and understand their specific issues with the product roadmap.

    • Offer personalized solutions or alternatives that align with the customer's needs and expectations.

    • Engage in open and transparent communication to build trust and demonstrate a ...

    • Answered by AI
    View 1 more amswer

Interview Preparation Tips

Interview preparation tips for other job seekers - Use STAR model to answer the questions
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Salesforce Interview FAQs

How many rounds are there in Salesforce Escalation Manager interview?
Salesforce interview process usually has 2 rounds. The most common rounds in the Salesforce interview process are Resume Shortlist and One-on-one Round.
How to prepare for Salesforce Escalation Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Salesforce. The most common topics and skills that interviewers at Salesforce expect are Project Management, Salesforce, Technical Support, Account Management and Continuous Improvement.

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