Sai Finent Advisory Manager - CRM Interview Questions and Answers

Q1. Tell me about self and what your dream in life and tell about your long term gaol
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Q2. Tell me about hdb financial services and how much product company sell to customer
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Q1. Basic details and qualification
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Q2. Tell me about yourself
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Few GK questions into system

Q1. Final round with HR for salary negotiation & documentation
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It is learning for so many things

Group discussion process done

Q1. What is your role in previous company?
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Q2. Cibil realated question ❓
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Crm experience and details

Q1. Information about me and my family status
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Q2. Experience and past work, questions about new job role
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Q1. Tell me about yourself
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Q2. Pass a journal entry
Ans. 
Journal entry for Credit Relationship Manager position
• Identify the accounts involved (e.g. Cash, Accounts Receivable, Sales)

• Determine the type of transaction (e.g. sale of goods, payment of expenses)

• Debit and credit the appropriate accounts based on the transaction

• Ensure the accounting equation (Assets = Liabilities + Equity) remains balanced
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Q3. Where is a particular item found in balance sheet
Ans. 
The particular item is found in the liabilities section of the balance sheet.
• Liabilities section of the balance sheet

• Opposite of assets

• Includes debts and obligations
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Q4. Elaborate your internship/ training experiences
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Q1. Past experience
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Q2. Qualification past experience
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Q1. Tell me about your self, family, previous work experience
Ans. 
I am an experienced CRM Manager with a strong background in customer service and team management.
• I have worked in the customer service industry for over 10 years, with a focus on CRM for the past 5 years.

• I have managed teams of up to 20 people, ensuring high levels of customer satisfaction and retention.

• My previous work experience includes roles at ABC Company and XYZ Corporation, where I was responsible for implementi...read more
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Q1. Previous work details
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Q2. Why want to change
Ans. 
Seeking new challenges and growth opportunities in a larger organization.
• Desire for career advancement

• Interest in taking on more responsibilities

• Looking for a change in work environment

• Seeking better compensation or benefits

• Wanting to work for a more reputable company
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Q3. How to evaluate a customer for credit worthiness
Ans. 
Evaluate customer credit worthiness by analyzing financial history, credit score, income, and payment behavior.
• Check credit score and credit history

• Analyze income and employment stability

• Review payment behavior on previous debts

• Consider debt-to-income ratio

• Look for any outstanding loans or bankruptcies

• Evaluate the length of credit history
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Q4. Situation based question
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Q5. Why want to join hdb
Ans. 
I want to join HDB because of its strong reputation in the industry and the opportunities for growth and development.
• HDB has a strong reputation in the industry for providing excellent financial services

• I am impressed by HDB's commitment to employee growth and development

• I believe that my skills and experience align well with the values and goals of HDB
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