Ridings Consulting Engineers India Interview Questions and Answers

Q1. Voice and non voice processing?
Add your answer
Q2. Voice and non voice difference?
Ans. 
Voice involves speaking directly with customers, while non-voice involves communicating through written messages or emails.
• Voice involves speaking with customers over the phone or in person

• Non-voice involves communicating through written messages, emails, or chat

• Voice requires good verbal communication skills, while non-voice requires good written communication skills
Answered by AI
Add your answer
Q3. What is the voice and non voice processing and it roles ?
Ans. 
Voice processing involves handling customer queries through phone calls, while non-voice processing involves handling queries through emails, chat, etc.
• Voice processing involves interacting with customers over the phone

• Non-voice processing involves handling customer queries through emails, chat, social media, etc.

• Roles in voice processing include answering calls, providing assistance, resolving issues verbally

• Roles in ...read more
Answered by AI
Add your answer
Q4. What about your company ?
Add your answer
Q5. How to d discuss about the customer care ?
Ans. 
Discussing customer care involves addressing customer needs, resolving issues, and providing excellent service.
• Listen actively to customer concerns

• Empathize with the customer's situation

• Offer solutions or alternatives to resolve issues

• Provide clear and concise information

• Follow up to ensure customer satisfaction
Answered by AI
Add your answer

Non voice, voice process to customer care every customer problems can solutions him

Q1. The candidate should possess a strong knowledge of programming skills.
Add your answer
Q2. Sting manpulation
Add your answer
Q3. Object oriented programming
Add your answer
Q4. Exception handling
Add your answer
Q5. Looping statement
Add your answer

Q1. What is the DAX formula for calculating a running total?
Add your answer
Q2. What is the DAX formula for replacing blank values with zero and vice versa?
Add your answer
Q3. SQL Queries for the above scenarios
Add your answer

Q1. What are your previous work experiences?
Add your answer
Q2. Salary negotiations etc.
Add your answer

Q1. Tell me about your self.
Ans. 
I am a dedicated and experienced customer service professional with a strong background in the banking industry.
• I have X years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving issues efficiently

• I have a strong understanding of banking products and services

• I am a team player and have excellent communication skills

• I am committed to providing exceptional service to customers
Answered by AI
Add your answer
Q2. Tell me about your previous organisation.
Ans. 
I previously worked at a multinational technology company specializing in software development.
• Worked in a fast-paced environment

• Collaborated with cross-functional teams

• Managed customer inquiries and issues efficiently
Answered by AI
Add your answer
Q3. Why did you leave your previous organisation?
Ans. 
Seeking new challenges and opportunities for growth.
• Looking for career advancement

• Seeking new challenges and opportunities

• Relocation

• Company downsizing or restructuring
Answered by AI
Add your answer

Q1. Tell me about your self.
Ans. 
I am a dedicated and experienced customer service professional with a strong background in the banking industry.
• I have over 5 years of experience in customer service roles

• I have a proven track record of resolving customer issues efficiently and effectively

• I am skilled in communication, problem-solving, and relationship-building

• I am familiar with banking products and services, including online banking and loans
Answered by AI
Add your answer
Q2. Tell me about your previous organisation your experience.
Ans. 
I worked at a multinational telecommunications company as a Senior CSA.
• Managed a team of CSAs to ensure high levels of customer satisfaction

• Handled escalated customer complaints and resolved issues effectively

• Implemented new customer service strategies to improve efficiency

• Collaborated with other departments to streamline processes and improve communication
Answered by AI
Add your answer
Q3. Tell me about your job role in your previous organisation.
Ans. 
I was responsible for handling customer inquiries, resolving complaints, and providing information about banking products and services.
• Managed a high volume of customer calls and emails on a daily basis

• Resolved customer complaints and issues in a timely and professional manner

• Provided information on various banking products such as savings accounts, loans, and credit cards

• Assisted customers with online banking services...read more
Answered by AI
Add your answer
Q4. Why do you leave your previous organisation?
Ans. 
Seeking new challenges and opportunities for growth.
• Looking for a new challenge and opportunity for growth

• Seeking a more dynamic work environment

• Wanting to expand my skill set and knowledge

• Desiring a better work-life balance

• Relocation to a new area
Answered by AI
Add your answer
Q5. Why you want to work with this company the company which you are going for the interview?
Add your answer
Q6. What is your strength ?
Ans. 
My strength is my ability to effectively communicate with customers and resolve their issues in a timely manner.
• Strong communication skills

• Ability to empathize with customers

• Problem-solving skills

• Patience and resilience

• Experience in handling difficult customer situations
Answered by AI
Add your answer
Q7. What is your weakness?
Ans. 
One of my weaknesses is that I can be overly critical of my own work.
• I tend to be a perfectionist and can spend too much time on a task to ensure it is flawless.

• I sometimes struggle with delegating tasks to others because I want to make sure they are done correctly.

• I am working on improving my ability to accept constructive criticism and not take it personally.
Answered by AI
Add your answer
Q8. What do you know about this company?
Ans. 
Lloyds Banking Group (LBG) is a leading UK-based financial services company with a long history and a strong presence in the market.
• Lloyds Banking Group is one of the largest retail banks in the UK

• It was founded in 1765 and has a long history of providing banking services

• LBG offers a wide range of financial products and services including current accounts, savings accounts, mortgages, and loans

• The company is committed ...read more
Answered by AI
Add your answer

Assessment will be conducted through Amazon workspace

Q1. Experience about the previous company
Add your answer
Q2. Favourite experience in previous company
Add your answer

Q1. HR Punit Kashmiri was not coopperative with me Speaking in rude way and sarcasam which led him to take interviews thousands of times of new new agents but he was unable to select from many previous months ...read more
Add your answer

Mcq questions of english grammer

Introduction, they ask you about yourself

Q1. What do you know about TtEc
Ans. 
TtEc is a leading provider of chat and email support services for businesses.
• TtEc offers 24/7 customer support through chat and email channels

• They specialize in providing personalized and efficient support to clients

• TtEc has a team of trained professionals who handle customer inquiries and issues

• They use advanced technology and tools to streamline the support process
Answered by AI
Add your answer
Q2. Say yours views on politics of india
Add your answer

Q1. What you are expecting the salary?
Ans. 
I am expecting a competitive salary based on my skills, experience, and the industry standards.
• I am looking for a salary that reflects my qualifications and experience in the BPO data entry field.

• I am open to negotiation based on the responsibilities and expectations of the role.

• I have researched the average salary range for BPO data entry operators in this region.

• I am looking for a salary that allows for growth and ad
Answered by AI
Add your answer
Q2. How many experience in this job?
Add your answer

Q1. Introduce yourself?
Add your answer
Q2. Why are you choosing this job?
Add your answer

Q1. How many languages you know?
Ans. 
I am fluent in three languages: English, Spanish, and French.
• Fluent in English, Spanish, and French

• Able to communicate effectively in multiple languages
Answered by AI
Add your answer
Q2. Before any experience in this job
Add your answer

Q1. Tcp/udp difference and tcp/ip model layers
Ans. 
TCP is connection-oriented, reliable protocol while UDP is connectionless, unreliable protocol. TCP/IP model has 4 layers - Application, Transport, Internet, Link.
• TCP is connection-oriented, ensures data delivery in order, and provides error-checking and retransmission of lost packets (e.g. email, web browsing)

• UDP is connectionless, faster but less reliable, used for real-time applications where speed is more important...read more
Answered by AI
Add your answer
Q2. What is purpose of wireshark
Ans. 
Wireshark is a network protocol analyzer used for troubleshooting, analysis, and security purposes.
• Wireshark captures and analyzes network traffic in real-time.

• It helps in identifying network problems, security vulnerabilities, and malicious activities.

• Users can view packet details, filter traffic, and generate reports for analysis.

• Wireshark is commonly used by network administrators, security professionals, and develo...read more
Answered by AI
Add your answer