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posted on 30 Jul 2024
I have over 5 years of experience in customer service, including handling escalated issues and managing a team.
Managed a team of customer service representatives, providing training and support
Handled escalated customer issues and resolved them effectively
Utilized CRM software to track customer interactions and improve service
Implemented new customer service strategies to increase customer satisfaction
Received positive...
In 5 years, I see myself as a seasoned Senior Customer Service Representative, leading a team and implementing innovative strategies to enhance customer satisfaction.
Leading a team of customer service representatives
Implementing innovative strategies to improve customer satisfaction
Continuing to develop my skills and knowledge in customer service
Possibly pursuing further education or certifications in customer service
I applied via Naukri.com and was interviewed before Apr 2023. There was 1 interview round.
Ricoh interview questions for popular designations
I applied via Company Website and was interviewed before Mar 2022. There were 2 interview rounds.
I applied via Recruitment Consulltant and was interviewed in Apr 2022. There were 2 interview rounds.
posted on 6 Dec 2017
I applied via Naukri.com and was interviewed in Aug 2017. There were 2 interview rounds.
Top trending discussions
I was interviewed in Jan 2025.
1. Explain about framework architecture and from that all questions derived. asked to write diagram and explain the structure.
2. Difference between class variable and instance variable.
3. what is ITestListener why used and when used in framework.
4. architecture of selenium 4 (geckodriver, chromium driver)
5. what is BDD and cucumber, how both are related to.
6. which kind of framework you go, either POM or Page factory for with testNg/junit?
7. asked to write query on sql joins and how you fetch the second lowest of salary from each department.
8. DDL, DML statements.
9. pathquery and query parameters differences(API)
10. How the responses you are validating in automation framework for Json response file.
11. status code of Https
12. serialization and deserialization difference
13. String Builder, String Buffer and String difference? which is better and which is safe to use.
14. Dropdown in selenium how you handle, how to check which is already selected?
15. multiple data provider in testng and how you pass parameter and how you retrive from excel sheet? Asked to write code!
16.what is flaky testing?
17.Asked to write first code of JDBC connecting establishment with framework.
18. Code execution: input ="aabbabcbb"; output = a:3 , b:5, c:1 like this if they give name also it should count. Tip : HashMap you can write the code.
19. Code execution: a[]={1,2,3,4,0,0,0} b={5,6,7} output need to print as remove all 0's from first array and replace 1,2,3,4 with 5,6,7 some crazy questions.
20. Git cmds and CI/CD tool.
1. asked about architecture and where you used oops concepts?
2. abstract class and interfaces
3. select drop down all options
4. find scrape links from webpage write the code
5. asked for writing xpath for any element random website.
6. asked about following-sibling, descendent and preceding-sibling, normalise-space locators.
7. jdbc connection code.
8. API JSON file - how you done validation in automation testing.
I have not pursued a team lead position because I have been focused on honing my technical skills. I have experience working on projects in both waterfall and agile methodologies.
I have chosen to focus on improving my technical skills as an individual contributor rather than taking on a managerial role.
I have worked on projects using both waterfall and agile methodologies, adapting to the needs of the team and project.
...
based on 5 interviews
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