Renault Manager - CRM Interview Questions and Answers

Normally ask job experience and customer handling skills

Q1. Customer handling skills
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Q1. How can you make crm function better
Ans. 
To make CRM function better, focus on data quality, user training, automation, integration with other systems, and regular updates.
• Improve data quality by regularly cleaning and updating customer information.

• Provide comprehensive user training to ensure all employees know how to effectively use the CRM system.

• Automate repetitive tasks to save time and improve efficiency.

• Integrate CRM with other systems such as marketin...read more
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Q2. Do you know digital. Lead handling
Ans. 
Yes, I am familiar with digital lead handling in CRM.
• I have experience in managing leads generated through digital channels such as social media, email campaigns, and website forms.

• I am proficient in using CRM tools to track and prioritize leads based on their interactions and behaviors.

• I have successfully implemented lead scoring models to identify high-quality leads for sales teams to follow up with.

• I have optimized ...read more
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Q1. Why do you want to join
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