Reliance Retail Customer Executive Interview Questions and Answers

Q1. Customer service providers
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Q2. Customer handling complaint
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Q3. Customer benifits
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Q4. Customer offers
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Employee response and employee thinking best

Q1. Tell me about your self
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong focus on providing exceptional service

• Empathetic and dedicated approach

• Excellent communication skills
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Q2. What is BPO
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BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
• BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

• Companies often use BPO to reduce costs, improve efficiency, and focus on their core competencies.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• Examples o...read more
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Aptitude and english

Simulation about chats and situational questions

Q1. Everything about experiences and situations
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Q1. Personal Life and about the company
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Q1. Reason for leaving previous company
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Q2. How would you deal with high rated customer
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Q1. What is your 1st priority
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Different type of qualify test

Q1. Gm interview test regarding selling skills
Ans. Cold calling with new customer apointing
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Q2. How long in a day u can work
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Q1. Sales skills. VM merchandise. Team leading .BH work
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Q2. Costumer service associate
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Q3. Team leading and floor management
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Q4. Customer handling anything ECU to sop
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Q5. Weak end staff management
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Basic english grammar and mathamatics test paper

Q1. Exercise in retail sector and how to manage multiple customers
Ans. 
Exercise in retail sector involves managing multiple customers efficiently to provide excellent customer service.
• Prioritize customers based on urgency and needs

• Utilize technology like customer relationship management (CRM) systems to keep track of customer interactions

• Train staff to handle multiple customers simultaneously

• Maintain a positive attitude and remain calm under pressure

• Offer personalized recommendations and
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Q1. Asked about carrier goal in company
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