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Customer complaints must be handled promptly and efficiently to ensure customer satisfaction.
Establish a clear process for receiving and addressing customer complaints
Assign a dedicated team or individual to handle complaints
Set specific lead time goals for responding to and resolving complaints
Regularly review and analyze complaint data to identify trends and areas for improvement
Provide timely updates to customers th...
The 7 QC tools are basic statistical tools used for quality control. They are: Check Sheet, Histogram, Pareto Chart, Scatter Diagram, Control Chart, Cause-and-Effect Diagram, and Flowchart.
Check Sheet: used to collect and organize data
Histogram: used to show the frequency distribution of data
Pareto Chart: used to identify the most frequent problems or defects
Scatter Diagram: used to show the relationship between two va...
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posted on 15 Aug 2024
posted on 6 Aug 2023
I applied via Company Website and was interviewed in Jul 2023. There were 2 interview rounds.
FMEA stands for Failure Mode and Effects Analysis, a systematic method for identifying and preventing potential failures. SPC stands for Statistical Process Control, a method for monitoring and controlling processes.
FMEA is used to analyze potential failure modes of a product or process, determine their effects, and prioritize actions to address them.
SPC involves using statistical tools to monitor and control processes...
CC and SC in FMEA are decided based on severity and occurrence of potential failures.
CC (Criticality Criteria) is determined based on severity of the potential failure.
SC (Severity Criteria) is determined based on occurrence of the potential failure.
CC and SC are usually rated on a scale of 1 to 10, with higher numbers indicating higher severity or occurrence.
CC and SC are used to prioritize failure modes for further a...
I applied via Campus Placement and was interviewed in Jan 2023. There were 3 interview rounds.
General knowledge questions about mechanical
I applied via Walk-in and was interviewed before Jan 2024. There was 1 interview round.
We have discussed daily work management and trial follow-up with my team.
I applied via Campus Placement
Reasoning like quantity arrange images etc, and some other types questions.
posted on 9 Sep 2021
I applied via Walk-in and was interviewed before Jan 2022. There were 2 interview rounds.
I applied via Recruitment Consultant and was interviewed before Mar 2020. There were 6 interview rounds.
based on 2 reviews
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Senior Engineer
70
salaries
| ₹3 L/yr - ₹7 L/yr |
Assistant Manager
56
salaries
| ₹5.3 L/yr - ₹8.6 L/yr |
Deputy Manager
43
salaries
| ₹6 L/yr - ₹11.8 L/yr |
Engineer
23
salaries
| ₹2.4 L/yr - ₹4.5 L/yr |
Production Supervisor
21
salaries
| ₹1 L/yr - ₹3.9 L/yr |
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ZF Commercial Vehicle Control Systems
TVS - SUNDARAM BRAKE LININGS