Raam Group Junior Service Advisor Interview Questions and Answers

Q1. What is good Customer Service?
Ans. 
Good customer service involves providing prompt, friendly, and efficient assistance to meet the needs and exceed the expectations of customers.
• Promptly addressing customer inquiries and concerns

• Being friendly, polite, and empathetic towards customers

• Offering efficient and effective solutions to customer problems

• Going above and beyond to exceed customer expectations

• Providing clear and accurate information to customers

• Ac...read more
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Q1. Tell me about a time you provided good customer service
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Q2. Tell me about your strength and weakness
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Q3. Tell me about yourself
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Very easy to do hardly would anyone fail as it is based on your personality type

Q1. Tell me about yourself
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Q2. What do you think about policy and procedures
Ans. 
I believe policies and procedures are essential for maintaining consistency and efficiency in customer service.
• Policies and procedures provide guidelines for handling customer inquiries and issues.

• They help ensure that all customers are treated fairly and consistently.

• Following policies and procedures can help prevent errors and misunderstandings.

• Examples: having a policy for escalating customer complaints, following a
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Q3. Why have you chosen the bank
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Q1. Difference between Stock market and index
Ans. 
Stock market refers to the overall market where stocks are bought and sold, while an index is a specific measurement of a section of the stock market.
• Stock market is the overall market where stocks are bought and sold

• Index is a specific measurement of a section of the stock market

• Stock market includes various exchanges like NYSE, NASDAQ, etc.

• Examples of indexes include S&P 500, Dow Jones Industrial Average, NASDAQ Comp
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Q2. Corporate actions?
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Q1. Do you have any idea on current ongoing financial news
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Q2. How would you manage a irate client.
Ans. 
I would listen to their concerns, empathize with their situation, apologize for any inconvenience, and work towards finding a solution.
• Listen actively to understand the root cause of their frustration

• Empathize with their situation to show that you understand their feelings

• Apologize for any inconvenience caused, even if it wasn't directly your fault

• Work towards finding a solution that satisfies the client's needs and re...read more
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Q1. Tell me about yourself?
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Q2. What is Stockmarket?
Ans. 
Stock market is a platform where securities like stocks and bonds are bought and sold.
• Stock market is a place where investors can buy and sell shares of publicly traded companies.

• Prices of stocks are determined by supply and demand in the market.

• Stock exchanges like NYSE and NASDAQ are examples of platforms where stock trading takes place.
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Q3. What is Future & Options?
Ans. 
Future & Options are financial instruments that derive their value from an underlying asset and allow investors to speculate on price movements.
• Future contracts obligate the buyer to purchase an asset at a specific price on a future date.

• Options give the buyer the right, but not the obligation, to buy or sell an asset at a predetermined price within a specified time frame.

• Investors use futures and options for hedging, ...read more
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Q4. What is Option Greek?
Ans. 
Option Greek refers to a set of risk measures used in options trading to assess the sensitivity of an option's price to various factors.
• Option Greek includes measures such as Delta, Gamma, Theta, Vega, and Rho.

• Delta measures the change in option price relative to the change in the underlying asset's price.

• Gamma measures the rate of change of Delta.

• Theta measures the effect of time decay on the option's price.

• Vega measu...read more
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Q5. Salary expectations and about Previous job ?
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Q1. Same questions, that are asked in first round
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It was a thirty minutes online assessment aptitude test. Simple basic finance questions.

Q1. Basic Questions
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Q1. Basic Information About Stock Market
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Q1. Same as Above just asked some basic Questions of Stock Market
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Finance,Ratio Analysis,Finacial Management

Q1. What is Dividends
Ans. 
Dividends are payments made by a corporation to its shareholders, usually in the form of cash or additional shares.
• Dividends are a portion of a company's profits distributed to shareholders as a return on their investment.

• They can be paid out regularly, such as quarterly or annually, or as a one-time special dividend.

• Dividends can be in the form of cash, stock, or property.

• Investors often look for companies with a hist...read more
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Q2. Types of Dividends
Ans. 
Types of dividends include cash dividends, stock dividends, property dividends, and special dividends.
• Cash dividends are paid out in the form of cash to shareholders.

• Stock dividends are paid out in the form of additional shares of stock.

• Property dividends are paid out in the form of physical assets or property.

• Special dividends are one-time payments that are not part of the company's regular dividend policy.
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MARKET OUTLOOK WAS THERE T CHECK APTITUDE

Q1. MARKET OUTLOOK STATUS AND STRATEGIES
Ans. 
Market outlook is positive with potential for growth. Strategies include diversification, risk management, and staying informed.
• Stay informed on market trends and economic indicators

• Diversify investments to spread risk

• Implement risk management strategies such as stop-loss orders

• Consider long-term investment opportunities

• Monitor geopolitical events that may impact markets
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Q2. KNOWLEDGE ABOUT INVESTMENTS AND THEIR STRATEGIES
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