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R.R. Donnelley

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3.9

based on 1.5k Reviews

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R.R. Donnelley Customer Service Executive Interview Questions and Answers

Updated 24 Jul 2023

R.R. Donnelley Customer Service Executive Interview Experiences

1 interview found

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 14 Dec 2022

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Email writing to the client, aptitude test

Round 3 - One-on-one 

(2 Questions)

  • Q1. What is the experience
    • Add your answer
  • Q2. Tell me about your self
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - RRD is the best place to work for. I joined in a team called Pfizer where I could able to learn new things but my senior name Sindhuja who is very rude and a head weight person made me discomfort in work and i resigned my job because of her.

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Interview Tips & Stories
2d (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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Interview questions from similar companies

Customer Service Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 2 Feb 2021

I applied via Walk-in and was interviewed before Feb 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Like what is ur memorable day, what is ur sallery expections, why should I hire u,
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - When you go to give interviews you have faith in yourself and think that you will do it all

Customer Service Associate Interview Questions & Answers

Tech Mahindra user image kagdan45

posted on 11 Sep 2020

I applied via Indeed and was interviewed in Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. They asked basic question from your resume which you mentioned. Just be careful about each and every word you written on your cv.
    • Add your answer
  • Q2. Ask question on skills, like how you handle to work in pressure. What you long term goal and short term goal.
    • Add your answer
  • Q3. Tell why you left your last company?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - just be confident, and answer briefly about everything and be calm.

Customer Service Associate Interview Questions & Answers

Tech Mahindra user image

posted on 29 May 2021

I applied via Walk-in and was interviewed before May 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about yourself and work history
    • Add your answer
  • Q2. Why did you leave those companies
    • Add your answer
  • Q3. Grammar test and simple topics to speak on a minute
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Two rounds of interview. VnA and Operations round. Be prepared with vna round through youtube and google. There could also be simple grammar test online. Give answers in simple and point wise in operations round.Its not difficult to crack.

Customer Service Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 8 May 2021

Interview Questionnaire 

1 Question

  • Q1. Tell us about your work experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Communicate well

Customer Service Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 22 Jul 2021

I applied via Company Website and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. About your last 4 days.
    • Add your answer
  • Q2. Movie you watch.share your experience.
    • Add your answer
  • Q3. Tell something about your home town
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be positive. They just check your english fluency

Customer Service Associate Interview Questions & Answers

HCLTech user image Anonymous

posted on 9 Sep 2020

I applied via Naukri.com and was interviewed in Aug 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about yourself
    • View 2 more answers
  • Q2. Choose a topic and speak accordingly for atleast 2 minutes
  • Ans. 

    The importance of effective communication in customer service

    • Effective communication builds trust and rapport with customers

    • It helps in understanding customer needs and providing appropriate solutions

    • Good communication reduces misunderstandings and conflicts

    • Examples: active listening, clear and concise language, empathy

    • Using positive language and tone to create a positive customer experience

    • Answered by AI
    View 1 more answer
  • Q3. Tell me about your family
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and don't repeat yourself.
Don't use fillers and try to keep everything to the point

Customer Service Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 28 Sep 2020

I applied via Indeed and was interviewed before Sep 2019. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Tell me something about your upbringing?
    • Add your answer
  • Q2. Spell 'AMAZON'.
    • Add your answer
  • Q3. What are your strengths?
    • Add your answer
  • Q4. Why you want to join Tech mahindra ?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It was my 1st experience of formal interview. I was quite excited and they ware very friendly. Interview needs the employee to be confident and bold enough to say perfectly. That's it.

Customer Service Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 2 Jun 2021

I applied via Naukri.com and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Describe the most memorable day of your life
    • View 2 more answers
  • Q2. Are you ready to relocate
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It was good and environment of the company was also good initially they give you training that too is paid and then you have to qualify a test after completion of training if you qualify the test then you will be on boarded on floor and salary of training is given to you exactly with the first month of the on floor salary

Customer Service Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 29 Mar 2021

Interview Questionnaire 

1 Question

  • Q1. Job responsibilities and personal info related questions? Also some customer handling queries and also some topic to discuss
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident through out the interview. interview is little bit standard. over all good experience
More about working at R.R. Donnelley

R.R. Donnelley Interview FAQs

How many rounds are there in R.R. Donnelley Customer Service Executive interview?
R.R. Donnelley interview process usually has 3 rounds. The most common rounds in the R.R. Donnelley interview process are Resume Shortlist, Aptitude Test and One-on-one Round.
How to prepare for R.R. Donnelley Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at R.R. Donnelley. The most common topics and skills that interviewers at R.R. Donnelley expect are Customer Service, Client Management, customer support, Email Support and Communication Skills.

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R.R. Donnelley Customer Service Executive Salary
based on 50 salaries
₹2.2 L/yr - ₹7.5 L/yr
46% more than the average Customer Service Executive Salary in India
View more details

R.R. Donnelley Customer Service Executive Reviews and Ratings

based on 8 reviews

4.3/5

Rating in categories

3.5

Skill development

3.6

Work-life balance

3.4

Salary

4.2

Job security

4.3

Company culture

2.2

Promotions

3.4

Work satisfaction

Explore 8 Reviews and Ratings
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