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Ransomware is a type of malware that encrypts a user's files and demands payment in exchange for the decryption key.
Ransomware is typically spread through phishing emails, malicious websites, or software vulnerabilities.
Once a user's files are encrypted, the ransomware will display a message demanding payment in cryptocurrency.
Paying the ransom does not guarantee that the files will be decrypted, and it may encourage f...
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During the lockdown, I focused on enhancing my technical skills and learning new technologies.
Took online courses and certifications to improve my knowledge in areas like networking and troubleshooting
Participated in virtual workshops and webinars to stay updated with the latest industry trends
Practiced troubleshooting scenarios on virtual machines to sharpen my problem-solving abilities
Contributed to online technical ...
As a Technical Support Engineer, my day is spent troubleshooting and resolving technical issues for customers.
I start my day by checking emails and responding to any urgent customer inquiries.
I prioritize and manage my workload, addressing high-priority issues first.
I collaborate with other team members to share knowledge and seek assistance when needed.
I troubleshoot technical problems reported by customers, analyzing...
I applied via Recruitment Consulltant and was interviewed before Jul 2023. There were 3 interview rounds.
I applied via Recruitment Consulltant and was interviewed before Jan 2024. There was 1 interview round.
I applied via Referral and was interviewed in Dec 2024. There were 3 interview rounds.
Seeking new challenges and growth opportunities in a dynamic technical environment.
Desire to expand skill set and knowledge in different technologies
Looking for a more challenging and rewarding role
Seeking opportunities for career advancement and professional development
Listen actively, stay calm, empathize, apologize, offer solutions, follow up
Listen actively to understand their concerns
Stay calm and composed, do not take their anger personally
Empathize with their situation and show understanding
Apologize for any inconvenience caused, even if it's not your fault
Offer solutions or alternatives to address their issues
Follow up to ensure the problem is resolved to their satisfaction
Three-way handshake is a method used in TCP/IP network to establish a connection between a client and server.
Client sends a SYN packet to the server to initiate a connection
Server responds with a SYN-ACK packet to acknowledge the request
Client sends an ACK packet back to the server to confirm the connection
I applied via Referral and was interviewed in Sep 2024. There were 2 interview rounds.
First round was mcq round
I applied via Naukri.com and was interviewed before Mar 2021. There were 2 interview rounds.
Real-time issue handling scenario
Identify the issue and its severity
Gather relevant information and data
Communicate with stakeholders and team members
Troubleshoot and diagnose the issue
Implement a solution and test it
Document the issue and solution for future reference
posted on 5 Aug 2024
Some common commands for technical support engineers include ping, ipconfig, and tracert.
Ping: Used to test the reachability of a host on an IP network.
Ipconfig: Displays all current TCP/IP network configuration values.
Tracert: Shows the route that packets take to reach a specified destination.
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