QUICK HEAL TECHNOLOGIES Technical Support Engineer Interview Questions and Answers

Q1. Tell me about yourself
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Q2. Current Job role
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Q1. Work Experience
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Q2. Current Job roles and KPIs
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Q1. OS Troubleshooting
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Q2. Network Troubleshooting
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Q1. Data Management questions
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Q1. Why you want to change?
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Seeking new challenges and growth opportunities in a dynamic technical environment.
• Desire to expand skill set and knowledge in different technologies

• Looking for a more challenging and rewarding role

• Seeking opportunities for career advancement and professional development
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Q1. Troubleshooting questions
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Q1. How to handle angry customers
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Listen actively, stay calm, empathize, apologize, offer solutions, follow up
• Listen actively to understand their concerns

• Stay calm and composed, do not take their anger personally

• Empathize with their situation and show understanding

• Apologize for any inconvenience caused, even if it's not your fault

• Offer solutions or alternatives to address their issues

• Follow up to ensure the problem is resolved to their satisfaction
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Q1. Explain 3 way handshake
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Three-way handshake is a method used in TCP/IP network to establish a connection between a client and server.
• Client sends a SYN packet to the server to initiate a connection

• Server responds with a SYN-ACK packet to acknowledge the request

• Client sends an ACK packet back to the server to confirm the connection
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Q1. How do you handle a situation where you do not know answer to a question?
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First round was mcq round

Q1. Some basic salesforce questions
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Q2. Most questions from development
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Q1. Everything was aked related to Salesforce Admin and Developer.
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Q1. Given a scenario of handling real time issue.
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Real-time issue handling scenario
• Identify the issue and its severity

• Gather relevant information and data

• Communicate with stakeholders and team members

• Troubleshoot and diagnose the issue

• Implement a solution and test it

• Document the issue and solution for future reference
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Q1. Few linux commands
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Q2. Explain few, Any command for example
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Some common commands for technical support engineers include ping, ipconfig, and tracert.
• Ping: Used to test the reachability of a host on an IP network.

• Ipconfig: Displays all current TCP/IP network configuration values.

• Tracert: Shows the route that packets take to reach a specified destination.
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