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QUICK HEAL TECHNOLOGIES Technical Support Engineer Interview Questions and Answers

Updated 8 Dec 2024

QUICK HEAL TECHNOLOGIES Technical Support Engineer Interview Experiences

2 interviews found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. How would you troubleshoot system hang issue because of Antivirus
  • Q2. How would you find malware files on systems

Interview Preparation Tips

Interview preparation tips for other job seekers - It’s good Indian company to work
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. What is ransomware
  • Ans. 

    Ransomware is a type of malware that encrypts a user's files and demands payment in exchange for the decryption key.

    • Ransomware is typically spread through phishing emails, malicious websites, or software vulnerabilities.

    • Once a user's files are encrypted, the ransomware will display a message demanding payment in cryptocurrency.

    • Paying the ransom does not guarantee that the files will be decrypted, and it may encourage f...

  • Answered by AI
Round 2 - HR 

(1 Question)

  • Q1. Where do you see in next 5 years

Technical Support Engineer Interview Questions Asked at Other Companies

asked in Salesforce
Q1. Admin Questions :- What is Relationships what are types of relati ... read more
asked in Zoho
Q2. Send an email to customer apologising the mistake made by the rep ... read more
asked in Salesforce
Q3. How you will get contact of account with name starting with abc.
Q4. What are the steps which you will follow if a customer calls and ... read more
Q5. How to release previous IP which assign to your device?

Interview questions from similar companies

Round 1 - One-on-one 

(2 Questions)

  • Q1. What different did you do in locked down
  • Ans. 

    During the lockdown, I focused on enhancing my technical skills and learning new technologies.

    • Took online courses and certifications to improve my knowledge in areas like networking and troubleshooting

    • Participated in virtual workshops and webinars to stay updated with the latest industry trends

    • Practiced troubleshooting scenarios on virtual machines to sharpen my problem-solving abilities

    • Contributed to online technical ...

  • Answered by AI
  • Q2. How do you spend your day?
  • Ans. 

    As a Technical Support Engineer, my day is spent troubleshooting and resolving technical issues for customers.

    • I start my day by checking emails and responding to any urgent customer inquiries.

    • I prioritize and manage my workload, addressing high-priority issues first.

    • I collaborate with other team members to share knowledge and seek assistance when needed.

    • I troubleshoot technical problems reported by customers, analyzing...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest and give realistic answers. Share an out of the box answer or scenario during you previous work. Show them how good you are in handling situations
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jul 2023. There were 3 interview rounds.

Round 1 - Basic Communication 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Current Job role
Round 2 - HR 

(2 Questions)

  • Q1. Work Experience
  • Q2. Current Job roles and KPIs
Round 3 - Technical 

(2 Questions)

  • Q1. OS Troubleshooting
  • Q2. Network Troubleshooting
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jan 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Data Management questions
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Dec 2024. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Why you want to change?
  • Ans. 

    Seeking new challenges and growth opportunities in a dynamic technical environment.

    • Desire to expand skill set and knowledge in different technologies

    • Looking for a more challenging and rewarding role

    • Seeking opportunities for career advancement and professional development

  • Answered by AI
Round 2 - Technical 

(1 Question)

  • Q1. Troubleshooting questions
Round 3 - Behavioral 

(1 Question)

  • Q1. How to handle angry customers
  • Ans. 

    Listen actively, stay calm, empathize, apologize, offer solutions, follow up

    • Listen actively to understand their concerns

    • Stay calm and composed, do not take their anger personally

    • Empathize with their situation and show understanding

    • Apologize for any inconvenience caused, even if it's not your fault

    • Offer solutions or alternatives to address their issues

    • Follow up to ensure the problem is resolved to their satisfaction

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Explain 3 way handshake
  • Ans. 

    Three-way handshake is a method used in TCP/IP network to establish a connection between a client and server.

    • Client sends a SYN packet to the server to initiate a connection

    • Server responds with a SYN-ACK packet to acknowledge the request

    • Client sends an ACK packet back to the server to confirm the connection

  • Answered by AI
Round 2 - Behavioral 

(1 Question)

  • Q1. How do you handle a situation where you do not know answer to a question?

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response

I applied via Referral and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

First round was mcq round

Round 2 - Technical 

(2 Questions)

  • Q1. Some basic salesforce questions
  • Q2. Most questions from development

I applied via Naukri.com and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Everything was aked related to Salesforce Admin and Developer.
Round 2 - Technical 

(1 Question)

  • Q1. Given a scenario of handling real time issue.
  • Ans. 

    Real-time issue handling scenario

    • Identify the issue and its severity

    • Gather relevant information and data

    • Communicate with stakeholders and team members

    • Troubleshoot and diagnose the issue

    • Implement a solution and test it

    • Document the issue and solution for future reference

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - If Salesforce Developer, prepare the basic knowledge of Admin and all things related to development. Try to focus on common error we get during coding and how we debug them.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Few linux commands
  • Q2. Explain few, Any command for example
  • Ans. 

    Some common commands for technical support engineers include ping, ipconfig, and tracert.

    • Ping: Used to test the reachability of a host on an IP network.

    • Ipconfig: Displays all current TCP/IP network configuration values.

    • Tracert: Shows the route that packets take to reach a specified destination.

  • Answered by AI

QUICK HEAL TECHNOLOGIES Interview FAQs

How many rounds are there in QUICK HEAL TECHNOLOGIES Technical Support Engineer interview?
QUICK HEAL TECHNOLOGIES interview process usually has 1-2 rounds. The most common rounds in the QUICK HEAL TECHNOLOGIES interview process are Technical and HR.
How to prepare for QUICK HEAL TECHNOLOGIES Technical Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at QUICK HEAL TECHNOLOGIES. The most common topics and skills that interviewers at QUICK HEAL TECHNOLOGIES expect are Technical Support, CCNA, Firewall, IPS and Network Installation.
What are the top questions asked in QUICK HEAL TECHNOLOGIES Technical Support Engineer interview?

Some of the top questions asked at the QUICK HEAL TECHNOLOGIES Technical Support Engineer interview -

  1. What is ransomw...read more
  2. How would you troubleshoot system hang issue because of Antivi...read more
  3. How would you find malware files on syst...read more

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QUICK HEAL TECHNOLOGIES Technical Support Engineer Interview Process

based on 2 interviews

Interview experience

4.5
  
Good
View more
QUICK HEAL TECHNOLOGIES Technical Support Engineer Salary
based on 89 salaries
₹2.5 L/yr - ₹6 L/yr
15% less than the average Technical Support Engineer Salary in India
View more details

QUICK HEAL TECHNOLOGIES Technical Support Engineer Reviews and Ratings

based on 23 reviews

3.6/5

Rating in categories

3.0

Skill development

3.2

Work-life balance

2.7

Salary

3.3

Job security

3.5

Company culture

2.3

Promotions

2.9

Work satisfaction

Explore 23 Reviews and Ratings
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