QUICK HEAL TECHNOLOGIES Lead Technical Writer Interview Questions and Answers

Q1. What different did you do in locked down
Ans. 
During the lockdown, I focused on enhancing my technical skills and learning new technologies.
• Took online courses and certifications to improve my knowledge in areas like networking and troubleshooting

• Participated in virtual workshops and webinars to stay updated with the latest industry trends

• Practiced troubleshooting scenarios on virtual machines to sharpen my problem-solving abilities

• Contributed to online technical ...read more
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Q2. How do you spend your day?
Ans. 
As a Technical Support Engineer, my day is spent troubleshooting and resolving technical issues for customers.
• I start my day by checking emails and responding to any urgent customer inquiries.

• I prioritize and manage my workload, addressing high-priority issues first.

• I collaborate with other team members to share knowledge and seek assistance when needed.

• I troubleshoot technical problems reported by customers, analyzing...read more
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Q1. Tell me about yourself
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Q2. Current Job role
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Q1. Work Experience
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Q2. Current Job roles and KPIs
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Q1. OS Troubleshooting
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Q2. Network Troubleshooting
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Q1. Data Management questions
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Q1. Why you want to change?
Ans. 
Seeking new challenges and growth opportunities in a dynamic technical environment.
• Desire to expand skill set and knowledge in different technologies

• Looking for a more challenging and rewarding role

• Seeking opportunities for career advancement and professional development
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Q1. Troubleshooting questions
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Q1. How to handle angry customers
Ans. 
Listen actively, stay calm, empathize, apologize, offer solutions, follow up
• Listen actively to understand their concerns

• Stay calm and composed, do not take their anger personally

• Empathize with their situation and show understanding

• Apologize for any inconvenience caused, even if it's not your fault

• Offer solutions or alternatives to address their issues

• Follow up to ensure the problem is resolved to their satisfaction
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First round was mcq round

Q1. Some basic salesforce questions
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Q2. Most questions from development
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Q1. Everything was aked related to Salesforce Admin and Developer.
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Q1. Given a scenario of handling real time issue.
Ans. 
Real-time issue handling scenario
• Identify the issue and its severity

• Gather relevant information and data

• Communicate with stakeholders and team members

• Troubleshoot and diagnose the issue

• Implement a solution and test it

• Document the issue and solution for future reference
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Q1. Few linux commands
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Q2. Explain few, Any command for example
Ans. 
Some common commands for technical support engineers include ping, ipconfig, and tracert.
• Ping: Used to test the reachability of a host on an IP network.

• Ipconfig: Displays all current TCP/IP network configuration values.

• Tracert: Shows the route that packets take to reach a specified destination.
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Number serires , coding decoding , releationship

Q1. Testing , application flow , java
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Q2. What is the criteria of testing . what is the strategies
Ans. 
Criteria of testing refers to the standards or requirements that must be met during the testing process. Testing strategies are the approaches or methods used to conduct testing effectively.
• Criteria of testing include functional requirements, performance benchmarks, usability standards, and security protocols.

• Testing strategies may involve manual testing, automated testing, regression testing, exploratory testing, and ...read more
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Q3. Java objects , strings , loops ,collections
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