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Quest Global Incident Manager Interview Questions and Answers

Updated 18 Sep 2023

Quest Global Incident Manager Interview Experiences

1 interview found

Incident Manager Interview Questions & Answers

user image Anonymous

posted on 18 Sep 2023

Interview experience
4
Good
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed in Mar 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Normal incidents related questions
AWS cloud related questions
Ticking tool
And some general questions

Round 3 - One-on-one 

(1 Question)

  • Q1. With my project manager General questions
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It was smooth and easy

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Incident Manager Interview Questions & Answers

Sutherland Global Services user image Arjit Shrivastava

posted on 2 Aug 2024

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Aug 2023. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. What is an Incident
  • Ans. 

    An incident is an unplanned event that disrupts normal operations and requires immediate attention to resolve.

    • An incident can be a technical issue, security breach, or service outage.

    • It can impact the availability, performance, or security of systems or services.

    • Examples include a server crash, network outage, or data breach.

    • Answered by AI
    Add your answer
  • Q2. Diff b/w Incident & Major incident
  • Ans. 

    An incident is any unplanned event that disrupts normal operations, while a major incident is a significant event that requires immediate attention and coordination.

    • Incident is any unplanned event that disrupts normal operations

    • Major incident is a significant event that requires immediate attention and coordination

    • Major incidents have a higher impact on business operations compared to regular incidents

    • Major incidents o...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Need to be technically sounded

Skills evaluated in this interview

Incident Manager Interview Questions & Answers

Atos user image Anonymous

posted on 25 Sep 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Sep 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Experience, resume questions, work type explanations, area of interest
    • Add your answer
  • Q2. Personal info, hobby
    • Add your answer
  • Q3. Tools which have hands on experience
  • Ans. 

    Some tools I have hands-on experience with include ServiceNow, JIRA, and Remedy.

    • ServiceNow

    • JIRA

    • Remedy

    • Answered by AI
    Add your answer
  • Q4. NA no more questions
    • Add your answer
  • Q5. Nothing all 🆗 in interview
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy and comfortable

Major Incident Manager Interview Questions & Answers

FIS user image Anonymous

posted on 26 Jul 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Questions were related to process
    • Add your answer
  • Q2. Questions on past experience
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. How would you deal multiple incidents
  • Ans. 

    I would prioritize incidents based on impact, assign dedicated teams, communicate effectively, and escalate as needed.

    • Prioritize incidents based on impact and urgency

    • Assign dedicated teams to each incident

    • Communicate effectively with all stakeholders

    • Escalate to higher management if needed

    • Implement incident management tools for tracking and resolution

    • Answered by AI
    Add your answer
  • Q2. What would you do to increase the process
  • Ans. 

    To increase the process, I would implement automation, streamline communication, and regularly review and update procedures.

    • Implement automation tools to reduce manual tasks and improve efficiency

    • Streamline communication channels to ensure quick and effective information sharing

    • Regularly review and update procedures to identify areas for improvement and optimize the process

    • Answered by AI
    Add your answer

Incident Analyst Interview Questions & Answers

DXC Technology user image Anonymous

posted on 15 May 2021

I applied via Referral and was interviewed before May 2020. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. SLA management
    • Add your answer
  • Q2. Communication skills
    • Add your answer
  • Q3. ITIL
    • Add your answer
  • Q4. Basic SQL
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Overall easy interview, Long process..

Incident Manager Interview Questions & Answers

Sutherland Global Services user image Anonymous

posted on 30 Oct 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

English,Maths and Reasoining

Round 3 - HR 

(1 Question)

  • Q1. Self introduction
    • Add your answer
Round 4 - One-on-one 

(1 Question)

  • Q1. Work Details and Company Structure
    • Add your answer

Incident Manager Interview Questions & Answers

Atos user image Anonymous

posted on 18 May 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before May 2023.

Round 1 - One-on-one 

(1 Question)

  • Q1. What Incident/SLA/OLA/KPI/CSF
  • Ans. 

    Incident/SLA/OLA/KPI/CSF are key performance indicators used to measure and manage the performance of incident management processes.

    • Incidents are unplanned interruptions or reductions in quality of IT services.

    • SLAs (Service Level Agreements) define the level of service expected by the customer.

    • OLAs (Operational Level Agreements) define the responsibilities of internal support teams.

    • KPIs (Key Performance Indicators) mea...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - NA

Incident Manager Interview Questions & Answers

Sutherland Global Services user image Arjit Shrivastava

posted on 2 Aug 2024

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Aug 2023. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. What is an Incident
  • Ans. 

    An incident is an unplanned event that disrupts normal operations and requires immediate attention to resolve.

    • An incident can be a technical issue, security breach, or service outage.

    • It can impact the availability, performance, or security of systems or services.

    • Examples include a server crash, network outage, or data breach.

    • Answered by AI
    Add your answer
  • Q2. Diff b/w Incident & Major incident
  • Ans. 

    An incident is any unplanned event that disrupts normal operations, while a major incident is a significant event that requires immediate attention and coordination.

    • Incident is any unplanned event that disrupts normal operations

    • Major incident is a significant event that requires immediate attention and coordination

    • Major incidents have a higher impact on business operations compared to regular incidents

    • Major incidents o...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Need to be technically sounded

Skills evaluated in this interview

Incident Manager Interview Questions & Answers

Atos user image Anonymous

posted on 25 Sep 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Sep 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Experience, resume questions, work type explanations, area of interest
    • Add your answer
  • Q2. Personal info, hobby
    • Add your answer
  • Q3. Tools which have hands on experience
  • Ans. 

    Some tools I have hands-on experience with include ServiceNow, JIRA, and Remedy.

    • ServiceNow

    • JIRA

    • Remedy

    • Answered by AI
    Add your answer
  • Q4. NA no more questions
    • Add your answer
  • Q5. Nothing all 🆗 in interview
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy and comfortable

Incident Manager Interview Questions & Answers

Sutherland Global Services user image Anonymous

posted on 30 Oct 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - Aptitude Test 

English,Maths and Reasoining

Round 3 - HR 

(1 Question)

  • Q1. Self introduction
    • Add your answer
Round 4 - One-on-one 

(1 Question)

  • Q1. Work Details and Company Structure
    • Add your answer
More about working at Quest Global

Quest Global Interview FAQs

How many rounds are there in Quest Global Incident Manager interview?
Quest Global interview process usually has 3 rounds. The most common rounds in the Quest Global interview process are Resume Shortlist, Group Discussion and One-on-one Round.

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