DXC Technology Incident Analyst Interview Questions and Answers

Q1. Generic ITIL based question
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Q1. How to handle major incidents
Ans. 
Handling major incidents involves quick response, effective communication, thorough investigation, and continuous improvement.
• Quickly assess the situation and prioritize actions based on impact and urgency.

• Establish clear communication channels to keep stakeholders informed throughout the incident.

• Conduct a thorough investigation to identify root causes and prevent future occurrences.

• Implement post-incident reviews to ...read more
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Q2. Hoe to manage incident
Ans. 
Managing incidents involves timely response, communication, prioritization, resolution, and post-incident analysis.
• Quickly assess the severity and impact of the incident.

• Communicate with stakeholders and keep them informed throughout the incident.

• Prioritize tasks based on impact and urgency.

• Coordinate resources effectively to resolve the incident as quickly as possible.

• Conduct a post-incident analysis to identify root
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Q1. Communication with end users
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Q1. Tell me something about yourself
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Q2. Go through your profile
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Q1. What is an Incident
Ans. 
An incident is an unplanned event that disrupts normal operations and requires immediate attention to resolve.
• An incident can be a technical issue, security breach, or service outage.

• It can impact the availability, performance, or security of systems or services.

• Examples include a server crash, network outage, or data breach.
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Q2. Diff b/w Incident & Major incident
Ans. 
An incident is any unplanned event that disrupts normal operations, while a major incident is a significant event that requires immediate attention and coordination.
• Incident is any unplanned event that disrupts normal operations

• Major incident is a significant event that requires immediate attention and coordination

• Major incidents have a higher impact on business operations compared to regular incidents

• Major incidents o...read more
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Q1. Experience, resume questions, work type explanations, area of interest
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Q2. Personal info, hobby
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Q3. Tools which have hands on experience
Ans. 
Some tools I have hands-on experience with include ServiceNow, JIRA, and Remedy.
• ServiceNow

• JIRA

• Remedy
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Q4. NA no more questions
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Q5. Nothing all 🆗 in interview
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Q1. Why should I hire you?
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Q2. Why are you looking job change?
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Q3. Tell me about your exp
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Q1. Some basic questions
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Q2. Itil questions
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Communication Test Aptitude Test

Q1. Question related to me and education background to check communication & confidence
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Q1. Related to salary and my expected salary
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