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I applied via Naukri.com and was interviewed in Oct 2024. There was 1 interview round.
The minimum repeat reopen SLA control target should be set based on customer needs and operational capabilities.
Define the minimum acceptable time frame for resolving customer issues
Establish clear guidelines for when a case can be reopened
Monitor and track repeat reopen cases to identify trends and areas for improvement
Implement measures to reduce repeat reopens, such as additional training for staff or process improv
Top trending discussions
I applied via Approached by Company and was interviewed in Sep 2024. There were 2 interview rounds.
I am a customer experience executive with 5 years of experience in improving customer satisfaction and loyalty through various strategies.
I have a strong background in analyzing customer feedback and implementing solutions to enhance their experience.
I have successfully led cross-functional teams to develop and execute customer-centric initiatives.
I am skilled in data analysis and using insights to drive decision-makin...
Ecommerce has revolutionized the way we shop, making it convenient and accessible for consumers worldwide.
Ecommerce allows customers to shop online from the comfort of their own homes.
Customers can compare prices and products easily, leading to informed purchasing decisions.
Ecommerce platforms often offer personalized recommendations based on customer preferences.
The rise of mobile ecommerce has made shopping even more...
Address calmly, listen actively, empathize, set boundaries, offer solutions.
Remain calm and composed
Listen actively to understand their concerns
Empathize with their situation
Set boundaries by politely stating that rude behavior is not acceptable
Offer solutions to address their issues
Online ecommerce platforms are websites or applications that allow businesses to sell products or services online.
Provide a platform for businesses to create online stores
Offer features such as product listings, shopping carts, and payment processing
Enable businesses to reach a wider audience and increase sales
Examples include Shopify, WooCommerce, and Magento
Accent round and they test about our speaking fluency
I applied via Approached by Company and was interviewed in Sep 2024. There were 2 interview rounds.
I am a customer experience executive with 5 years of experience in improving customer satisfaction and loyalty through various strategies.
I have a strong background in analyzing customer feedback and implementing solutions to enhance their experience.
I have successfully led cross-functional teams to develop and execute customer-centric initiatives.
I am skilled in data analysis and using insights to drive decision-makin...
Ecommerce has revolutionized the way we shop, making it convenient and accessible for consumers worldwide.
Ecommerce allows customers to shop online from the comfort of their own homes.
Customers can compare prices and products easily, leading to informed purchasing decisions.
Ecommerce platforms often offer personalized recommendations based on customer preferences.
The rise of mobile ecommerce has made shopping even more...
Address calmly, listen actively, empathize, set boundaries, offer solutions.
Remain calm and composed
Listen actively to understand their concerns
Empathize with their situation
Set boundaries by politely stating that rude behavior is not acceptable
Offer solutions to address their issues
Online ecommerce platforms are websites or applications that allow businesses to sell products or services online.
Provide a platform for businesses to create online stores
Offer features such as product listings, shopping carts, and payment processing
Enable businesses to reach a wider audience and increase sales
Examples include Shopify, WooCommerce, and Magento
Accent round and they test about our speaking fluency
posted on 20 May 2024
posted on 4 Nov 2023
I applied via Walk-in and was interviewed in Oct 2023. There was 1 interview round.
posted on 24 Apr 2023
Grammar Test, Typing Test
Sales is the process of selling products or services to customers.
Sales involves identifying potential customers and their needs
It requires effective communication and persuasion skills
Sales can be done through various channels such as in-person, online, or over the phone
Successful salespeople focus on building relationships with customers and providing excellent customer service
Examples of sales techniques include ups...
posted on 21 Jan 2024
I applied via Referral and was interviewed before Jan 2023. There were 2 interview rounds.
Grammar knowledge, Typing Speed
I applied via Walk-in and was interviewed before Jul 2021. There were 3 interview rounds.
Grammar, audio, some live chats scenario
A customer is an individual or organization that purchases goods or services from a business.
A customer is the reason why a business exists
They are the ones who pay for the products or services
Their satisfaction is crucial for the success of the business
They can be individuals or organizations
Examples: A person buying a coffee from a cafe, a company purchasing software from a vendor
based on 1 interview
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Team Lease
Security and Intelligence Services (India)
ManpowerGroup
Randstad