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Quess Customer experience Executive Interview Questions and Answers

Updated 3 Nov 2024

Quess Customer experience Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Oct 2024. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. Good best performance in sla repeat reopen
  • Q2. With team odit site and customer location
  • Q3. Coordinate with team weekly
  • Q4. Meeting plan weekly
  • Q5. Minimum repeat reopen sla control your target
  • Ans. 

    The minimum repeat reopen SLA control target should be set based on customer needs and operational capabilities.

    • Define the minimum acceptable time frame for resolving customer issues

    • Establish clear guidelines for when a case can be reopened

    • Monitor and track repeat reopen cases to identify trends and areas for improvement

    • Implement measures to reduce repeat reopens, such as additional training for staff or process improv

  • Answered by AI

Interview questions from similar companies

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - HR 

(4 Questions)

  • Q1. Tell me about yourself?
  • Ans. 

    I am a customer experience executive with 5 years of experience in improving customer satisfaction and loyalty through various strategies.

    • I have a strong background in analyzing customer feedback and implementing solutions to enhance their experience.

    • I have successfully led cross-functional teams to develop and execute customer-centric initiatives.

    • I am skilled in data analysis and using insights to drive decision-makin...

  • Answered by AI
  • Q2. Talk about Ecommerce or any random topic for one min
  • Ans. 

    Ecommerce has revolutionized the way we shop, making it convenient and accessible for consumers worldwide.

    • Ecommerce allows customers to shop online from the comfort of their own homes.

    • Customers can compare prices and products easily, leading to informed purchasing decisions.

    • Ecommerce platforms often offer personalized recommendations based on customer preferences.

    • The rise of mobile ecommerce has made shopping even more...

  • Answered by AI
  • Q3. How to address customer if they talk rude
  • Ans. 

    Address calmly, listen actively, empathize, set boundaries, offer solutions.

    • Remain calm and composed

    • Listen actively to understand their concerns

    • Empathize with their situation

    • Set boundaries by politely stating that rude behavior is not acceptable

    • Offer solutions to address their issues

  • Answered by AI
  • Q4. Tell something about online eccomerce platforms
  • Ans. 

    Online ecommerce platforms are websites or applications that allow businesses to sell products or services online.

    • Provide a platform for businesses to create online stores

    • Offer features such as product listings, shopping carts, and payment processing

    • Enable businesses to reach a wider audience and increase sales

    • Examples include Shopify, WooCommerce, and Magento

  • Answered by AI
Round 2 - Assignment 

Accent round and they test about our speaking fluency

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - HR 

(4 Questions)

  • Q1. Tell me about yourself?
  • Ans. 

    I am a customer experience executive with 5 years of experience in improving customer satisfaction and loyalty through various strategies.

    • I have a strong background in analyzing customer feedback and implementing solutions to enhance their experience.

    • I have successfully led cross-functional teams to develop and execute customer-centric initiatives.

    • I am skilled in data analysis and using insights to drive decision-makin...

  • Answered by AI
  • Q2. Talk about Ecommerce or any random topic for one min
  • Ans. 

    Ecommerce has revolutionized the way we shop, making it convenient and accessible for consumers worldwide.

    • Ecommerce allows customers to shop online from the comfort of their own homes.

    • Customers can compare prices and products easily, leading to informed purchasing decisions.

    • Ecommerce platforms often offer personalized recommendations based on customer preferences.

    • The rise of mobile ecommerce has made shopping even more...

  • Answered by AI
  • Q3. How to address customer if they talk rude
  • Ans. 

    Address calmly, listen actively, empathize, set boundaries, offer solutions.

    • Remain calm and composed

    • Listen actively to understand their concerns

    • Empathize with their situation

    • Set boundaries by politely stating that rude behavior is not acceptable

    • Offer solutions to address their issues

  • Answered by AI
  • Q4. Tell something about online eccomerce platforms
  • Ans. 

    Online ecommerce platforms are websites or applications that allow businesses to sell products or services online.

    • Provide a platform for businesses to create online stores

    • Offer features such as product listings, shopping carts, and payment processing

    • Enable businesses to reach a wider audience and increase sales

    • Examples include Shopify, WooCommerce, and Magento

  • Answered by AI
Round 2 - Assignment 

Accent round and they test about our speaking fluency

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
Not Selected
Round 1 - One-on-one 

(1 Question)

  • Q1. The manager’s ask me why my schedule adherence was an issue when I left the etech? I told to manager I was regular to the office never took any unplanned leaves than why the HR have mentioned schedule adhe...
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Oct 2023. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. It was the walk in interview ---> first HR will meet you she will ask you are you comfortable with the night shift ---> there will be two test one is for English grammar (may be 20 questions will be there ...
  • Q2. Why you want to join
  • Q3. Your strength and weakness
  • Q4. What is your hobbies
  • Q5. Why you dropped graduation

Interview Preparation Tips

Interview preparation tips for other job seekers - Your English should be fluent else they will directly reject you
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Assignment 

Grammar Test, Typing Test

Round 3 - HR 

(1 Question)

  • Q1. Tell me about yourself.
Round 4 - One-on-one 

(1 Question)

  • Q1. Share me about sales
  • Ans. 

    Sales is the process of selling products or services to customers.

    • Sales involves identifying potential customers and their needs

    • It requires effective communication and persuasion skills

    • Sales can be done through various channels such as in-person, online, or over the phone

    • Successful salespeople focus on building relationships with customers and providing excellent customer service

    • Examples of sales techniques include ups...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good paying salary who do not have college degree. But shift timings are horrible.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jan 2023. There were 2 interview rounds.

Round 1 - Assignment 

Grammar knowledge, Typing Speed

Round 2 - One-on-one 

(1 Question)

  • Q1. Asked about sales and US Market.

I applied via Walk-in and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - Assignment 

Grammar, audio, some live chats scenario

Round 3 - One-on-one 

(1 Question)

  • Q1. What do you mean by customer according to you?
  • Ans. 

    A customer is an individual or organization that purchases goods or services from a business.

    • A customer is the reason why a business exists

    • They are the ones who pay for the products or services

    • Their satisfaction is crucial for the success of the business

    • They can be individuals or organizations

    • Examples: A person buying a coffee from a cafe, a company purchasing software from a vendor

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Alorica is good if you have good connections n relationship with the higher because Favouritism n politics. Well not suggested for this company because they plays with employees experience n life. No appreciation, no goodies, no function no event not good working environment. They don't think they employees as their companion but a robot who does only what they said n there is no standard operating procedure
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Quess Interview FAQs

How many rounds are there in Quess Customer experience Executive interview?
Quess interview process usually has 1 rounds. The most common rounds in the Quess interview process are HR.
What are the top questions asked in Quess Customer experience Executive interview?

Some of the top questions asked at the Quess Customer experience Executive interview -

  1. Minimum repeat reopen sla control your tar...read more
  2. Good best performance in sla repeat reo...read more
  3. With team odit site and customer locat...read more

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Quess Customer experience Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
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