PUMA Shift Manager Interview Questions and Answers

Q1. My role related
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Q2. My role and work related
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Q1. Job related questions
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Q2. What I am work
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Q1. Face to face interview with reporting manager & H.R team.
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Q2. Why should we hire you?
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Q1. How you handle your team and teams growth plan
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Q1. Store business L2L postive
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Q1. What do you mean by btl
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Q2. What is crm coustomer
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CRM (Customer Relationship Management) is a strategy for managing a company's interactions with current and potential customers.
• CRM systems help businesses organize customer information, improving communication and service.

• Examples of CRM software include Salesforce, HubSpot, and Zoho CRM.

• Effective CRM can lead to increased customer satisfaction and loyalty.

• CRM tools can automate marketing campaigns and track customer ...read more
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Q1. Current Kpi on store ,
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Key Performance Indicators (KPIs) for a store include sales, customer satisfaction, inventory turnover, and employee performance metrics.
• Sales Revenue: Track daily, weekly, and monthly sales to assess performance against targets.

• Customer Satisfaction: Use surveys and feedback forms to measure customer experience and satisfaction levels.

• Inventory Turnover: Monitor how quickly inventory is sold and replaced to optimize s...read more
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Q2. How to increase our store sale and team management
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Boosting store sales and enhancing team management requires strategic planning, effective communication, and customer engagement.
• Implement targeted promotions: For example, offer discounts on popular items to attract more customers.

• Enhance customer experience: Train staff to provide exceptional service, ensuring customers feel valued and likely to return.

• Utilize social media marketing: Engage with customers online thro...read more
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Q3. Buisness plan and how to increase current year growth from last year
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Developing a strategic business plan to enhance growth by analyzing past performance and implementing targeted initiatives.
• Conduct a thorough analysis of last year's sales data to identify trends and areas for improvement.

• Implement targeted marketing campaigns, such as seasonal promotions or loyalty programs, to attract new customers.

• Enhance customer experience by training staff on customer service best practices and o...read more
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Q4. Next year buisness plan
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Our business plan focuses on enhancing customer experience, optimizing inventory, and boosting sales through targeted marketing strategies.
• Enhance customer experience by implementing a loyalty program to reward repeat customers.

• Optimize inventory management by utilizing data analytics to forecast demand and reduce stockouts.

• Boost sales through targeted marketing campaigns, such as seasonal promotions and social media a...read more
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Q5. My family status
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Q1. Learnings from previous organisation
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Learnings from previous organisation include effective team management, customer service strategies, and inventory control.
• Developed strong leadership skills through managing a team of 20+ employees

• Implemented new customer service training program resulting in increased customer satisfaction scores

• Streamlined inventory control processes to reduce waste and improve profitability
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Q1. How to implement Sale strategies
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Implementing sale strategies involves analyzing data, setting goals, training staff, and monitoring performance.
• Analyze sales data to identify trends and opportunities

• Set specific sales goals for the team to work towards

• Train staff on effective sales techniques and product knowledge

• Implement promotions and discounts to drive sales

• Monitor performance regularly and adjust strategies as needed
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Normal interview most of KPi knowledge

KPI, Experience, product knowledge, customer service

Q1. Explain KPI , what is ABV , ASP , UPT. How to increase ABV or UPT
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KPI stands for Key Performance Indicator. ABV is Average Basket Value. ASP is Average Selling Price. UPT is Units per Transaction.
• KPIs are measurable values that indicate the performance of a business or individual.

• ABV is the average value of each customer's purchase.

• ASP is the average price at which products are sold.

• UPT measures the average number of items sold per transaction.

• To increase ABV, strategies like upselli...read more
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Q2. How to increase sale .
Ans. 
To increase sales, focus on improving customer experience, offering promotions, and expanding product range.
• Improve customer experience through excellent service and personalized recommendations

• Offer promotions such as discounts, buy-one-get-one-free, or loyalty programs

• Expand product range to cater to different customer needs and preferences

• Train staff to upsell and cross-sell products

• Utilize social media and email ma
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Q3. What is yours plans to achieving your targets.
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