Priti Sales Corporation Service Advisor Interview Questions and Answers for Freshers

Q1. Tell me how do u recognise Revenue
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Q2. Finance lease vs operating lease
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Q1. Tell me about yourself
Ans. 
Experienced customer service advisor with a passion for helping customers and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to remain calm and professional in high-pressure situations

• Proven track record of exceeding customer satisfaction goals

• Example: In my previous role at XYZ Company, I consistently received positive feedback fr...read more
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Q2. Why did you leave your last company?
Ans. 
Seeking new challenges and opportunities for growth.
• Desire for career advancement

• Looking for a new challenge

• Seeking better work-life balance
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Q1. Describe your previous KPI
Ans. 
Handled an average of 50 customer inquiries per day with a 95% resolution rate
• Maintained a high level of customer satisfaction by resolving issues efficiently

• Met or exceeded daily targets for number of inquiries handled and resolution rate

• Utilized effective communication skills to address customer concerns and provide solutions
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Q2. Why do you want to join tech-m?
Ans. 
I want to join tech-m because of its reputation for innovation and commitment to customer satisfaction.
• I am impressed by tech-m's track record of developing cutting-edge technology solutions.

• I am excited about the opportunity to work in a dynamic and fast-paced environment.

• I believe that tech-m's focus on customer satisfaction aligns with my own values and goals.

• I am eager to contribute my skills and expertise to help
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How much products in this costumes

Q1. What is company name details?
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Q2. What is Products of IBM Company?
Ans. Floppy disk, Hrad disk drive, ATM
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Q3. When did the IBM Company startup Date?
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Q1. In which field dose IBM work?
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Q1. Does IBM Company work in technology?
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On which basis does the IBM Company work?

Q1. What is Human resource management
Ans. 
Human resource management is the process of managing an organization's employees, from recruitment to retirement.
• It involves activities such as hiring, training, performance evaluation, and compensation.

• HR managers ensure compliance with labor laws and regulations.

• They also develop policies and procedures to create a positive work environment and promote employee engagement.

• Examples of HR functions include payroll, ben...read more
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Q2. What is marketing and what is sales
Ans. 
Marketing is the process of creating awareness and interest in a product or service, while sales is the act of closing a deal and exchanging the product or service for money.
• Marketing involves researching, promoting, and distributing a product or service to a target audience.

• Sales involves building relationships with potential customers, identifying their needs, and persuading them to make a purchase.

• Marketing is a bro...read more
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Simple aptitude questions were asked.

Q1. Basic questions from DBMS , Networks and simple coding questions
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Q2. Swap two numbers without using the third variable.
Ans. 
Swap two numbers without using the third variable.
• Use arithmetic operators to swap the values

• Addition and subtraction can be used to swap values

• XOR operator can also be used to swap values
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Q1. First introduction, then some cross questions regarding to your hobby,native place etc.And some questions about your work interests &knowledge.
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Q1. There will be some language listening &writing skill test .
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