Precision Infomatic M Pvt Ltd Interview Questions, Process, and Tips

Escalated customer issues require active listening, empathy, and a solution-oriented approach.

• Listen actively to the customer's concerns and acknowledge their frustration.

• Express empathy and apologize for any inconvenience caused.

• Offer a solution or escalate the issue to a higher authority if necessary.

• Follow up with the customer to ensure their issue has been resolved to their satisfaction.

• Document the issue and any a

RAM is volatile memory used for temporary storage while ROM is non-volatile memory used for permanent storage.

• RAM stands for Random Access Memory while ROM stands for Read Only Memory.

• RAM is used for temporary storage of data and program instructions while ROM is used for permanent storage of data and program instructions.

• RAM is volatile memory which means it loses its contents when power is turned off while ROM is non...read more

DHCP stands for Dynamic Host Configuration Protocol. It is used to automatically assign IP addresses to devices on a network.

• DHCP is a network protocol that allows devices to obtain IP addresses automatically.

• It eliminates the need for manual IP address configuration.

• DHCP servers can also provide additional network configuration information, such as subnet mask and default gateway.

• DHCP leases are temporary and must be ...read more

Active Directory is a directory service developed by Microsoft for Windows domain networks.

• It stores information about network resources and users in a centralized database.

• It provides authentication and authorization services for Windows-based computers.

• It allows administrators to manage and control access to network resources.

• It uses a hierarchical structure of domains, trees, and forests to organize network resource...read more

There are three types of operating systems: Batch Operating System, Time-Sharing Operating System, and Real-Time Operating System.

• Batch Operating System: processes similar jobs in batches, without any user interaction. Example: COBOL

• Time-Sharing Operating System: allows multiple users to access the computer simultaneously. Example: UNIX

• Real-Time Operating System: processes data as it comes in, without any delay. Exampl

BSOD stands for Blue Screen of Death. It is an error screen displayed on Windows operating systems when a system error occurs.

• BSOD is caused by hardware or software issues

• Troubleshoot by checking for recently installed hardware or software

• Check for driver updates or rollbacks

• Run system diagnostics or memory tests

• Check for overheating or hardware failures

• Collect error codes and search for solutions online

SMTP and POP are email protocols used for sending and receiving emails respectively.

• SMTP stands for Simple Mail Transfer Protocol and is used for sending emails.

• POP stands for Post Office Protocol and is used for receiving emails.

• SMTP server is responsible for sending emails from one email client to another.

• POP server is responsible for receiving emails from the email server and delivering them to the email client.

• Exam...read more