Precision Infomatic M Pvt Ltd Senior Team Leader Interview Questions and Answers

Escalated customer issues require active listening, empathy, and a solution-oriented approach.

• Listen actively to the customer's concerns and acknowledge their frustration.

• Express empathy and apologize for any inconvenience caused.

• Offer a solution or escalate the issue to a higher authority if necessary.

• Follow up with the customer to ensure their issue has been resolved to their satisfaction.

• Document the issue and any a