TCS Senior Team Leader Interview Questions and Answers

Q1. Last work experience
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Q2. About my work experience
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Q1. How to manage a process and build a team from no where
Ans. 
To manage a process and build a team from scratch, start by defining goals, roles, and responsibilities. Recruit diverse talent, provide training, and foster a positive team culture.
• Define clear goals and objectives for the team

• Identify key roles and responsibilities needed for the process

• Recruit diverse talent with the necessary skills and experience

• Provide training and development opportunities for team members

• Foster...read more
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Q2. How to maintain a mis and dialer
Ans. 
Maintain a MIS and dialer by regularly updating data, monitoring performance, troubleshooting technical issues, and training team members.
• Regularly update data in the MIS system to ensure accuracy

• Monitor performance metrics on the dialer to identify areas for improvement

• Troubleshoot technical issues with the MIS and dialer software

• Provide training to team members on how to effectively use the MIS and dialer systems
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Not worthy as irrelevant and unwanted questions are asked

Q1. Not interested to share
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Q2. Not interested to share here
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Q1. About yourself, roles and responsibilities, some technical questions
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Q1. Overall journey, why you are leaving company, salary expectation
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Q1. Jungle question
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Q2. What's your about something and technical knowledge
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Q1. What's your technical background
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Q2. Electronic background can information technology it filled
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Good knowledge about social

Should be command over the topics

This is regarding your skills set

Q1. How to maintain attraction
Ans. 
Maintain attraction by continuously improving and adapting to meet the needs and desires of the target audience.
• Regularly update products/services to stay relevant

• Engage with customers through social media and other platforms

• Offer promotions and discounts to keep customers interested

• Provide excellent customer service to build loyalty

• Monitor market trends and competitors to stay ahead
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Q2. How to calculate AHT
Ans. 
AHT can be calculated by dividing the total talk time and total number of calls.
• Add up the total talk time for a specific period

• Count the total number of calls handled during that period

• Divide the total talk time by the total number of calls to get the AHT

• AHT = Total Talk Time / Total Number of Calls
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Q1. Situation handling
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Q1. Questions on project work
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Q2. Detail technical interview round
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Coding was on Programing language i work upon

Q1. Current fixed pay and variable pay
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Q2. Notice period buy out option if any ?
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Q3. Maximum salary they can offer
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Q4. Position they can offer
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