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PracticeSuite

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3.0

based on 28 Reviews

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PracticeSuite Customer Support Analyst Interview Questions and Answers

Updated 26 Nov 2023

PracticeSuite Customer Support Analyst Interview Experiences

1 interview found

Customer Support Analyst Interview Questions & Answers

user image Anonymous

posted on 26 Nov 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in May 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

They Will Check Your Stability and Communication and Also your Past Experiences

Round 3 - Assignment 

For Customer support role there will be a Assessment for email and Setutional base. Questions

Round 4 - Technical 

(1 Question)

  • Q1. If we are experienced then they will ask about some past work experience and Some scenario based questions as if we get a iterated client how we handle them and were do we see ourselves in this company in ...
    • Add your answer
Round 5 - HR 

(1 Question)

  • Q1. Last round will be the salary discussion part which HR will handle
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and they will ask many tricky questions so be careful before answering anything.

Top trending discussions

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Interview Tips & Stories
2w
gandalfthepurple
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·
works at
MicroEnergy Credits, Corp.
SQL and Python Interview Tips needed ASAP!
My SQL and Python technical round is in 3 days and I need a list of important topics to practice for Python. I have worked on NumPy and Pandas libraries at my current workplace. Need an exhaustive list of topics that you guys have been asked in DA/BA role interviews. The interview is for a Big4 company. Any help is much appreciated!
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Ask anonymously on communities.

Interview questions from similar companies

Customer Support Analyst Interview Questions & Answers

Accenture user image Vishal Jha

posted on 1 Dec 2022

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Jun 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

There was an AMCAT test where basic ques were asked from Maths English and Reasoning.

Round 3 - One-on-one 

(2 Questions)

  • Q1. Ques were asked about the role.
    • Add your answer
  • Q2. Goals and ambition for life, some general ques
    • Add your answer
Round 4 - Voice test 

(1 Question)

  • Q1. Repeating, comprehension, clearity and grammar.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident. Say whatever you know else apologise.

Customer Support Executive Interview Questions & Answers

Capgemini user image Bhuvanesh D

posted on 26 Aug 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. What Movie have you watched recently?
  • Ans. 

    I recently watched the movie 'The Shawshank Redemption'.

    • Directed by Frank Darabont

    • Based on a novella by Stephen King

    • Considered one of the greatest films of all time

    • Answered by AI
    Add your answer
  • Q2. Looper, it is an English movie
    • Add your answer
  • Q3. Explain that movie?
  • Ans. 

    The movie is a science fiction thriller about a group of astronauts who go on a mission to investigate a mysterious signal from an alien planet.

    • A group of astronauts embark on a dangerous mission to explore an alien planet

    • They encounter strange and terrifying creatures on the planet

    • The crew must navigate through various challenges to uncover the truth behind the mysterious signal

    • The movie explores themes of isolation,

    • Answered by AI
    Add your answer
  • Q4. How would lead a team of 5, if two of them are not working well?
  • Ans. 

    I would address the performance issues with the two team members individually and provide support and guidance to help them improve.

    • Have one-on-one meetings with each team member to discuss their performance and any challenges they may be facing

    • Provide additional training or resources to help them improve

    • Set clear expectations and goals for each team member

    • Monitor their progress and provide regular feedback

    • Consider rea

    • Answered by AI
    Add your answer
  • Q5. Would you prefer new technologies or staying in the old technology?
  • Ans. 

    I prefer new technologies as they often offer improved efficiency and capabilities.

    • New technologies often provide better efficiency and capabilities

    • Staying in old technology may lead to falling behind competitors

    • Adopting new technologies can enhance customer experience and satisfaction

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - For CSA role, your communication skills are important. Hone those skills.

Customer Service Executive Interview Questions & Answers

Mphasis user image Anonymous

posted on 19 Apr 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Basic English Test and Maths questions

Round 2 - HR 

(2 Questions)

  • Q1. Introduce your self
    • Add your answer
  • Q2. Basic question about famil and past job experience
    • Add your answer

Customer Support Executive Interview Questions & Answers

Optum Global Solutions user image Anonymous

posted on 24 Sep 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Introduction, Related field Knowledge
    • Add your answer

Customer Support Executive Interview Questions & Answers

Dell user image Anonymous

posted on 18 Oct 2022

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Can i ask u about to customers services associated this is profile what should I do ?
    • Add your answer
  • Q2. What About salary pakage?
  • Ans. I now i am takint in hand 28k , so i want to 35k in hand
    • Answered Anonymously
    Add your answer
  • Q3. I am working as a customer support service , so i am able do this job?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - U r looking job any reason like for salary so i want to say something u re able doing this job so work do and with experience and Confidence and after something get your big position.

Customer Service Associate Interview Questions & Answers

FIS user image Anonymous

posted on 21 Jan 2022

I applied via Company Website and was interviewed in Dec 2021. There were 2 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. What is your family background?
    • Add your answer
  • Q2. Where do you see yourself in 5 years?
    • Add your answer
  • Q3. Tell me about yourself.
    • Add your answer
Round 2 - HR 

(3 Questions)

  • Q1. What is your family background?
    • Add your answer
  • Q2. Where do you see yourself in 5 years?
    • Add your answer
  • Q3. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Topics to prepare for FIS Customer Service Associate interview:
  • UPSC
  • Stenography
  • Sales
  • Communication Skills
Interview preparation tips for other job seekers - Good Karma and self confidence on yourself always required.

Customer Service Executive Interview Questions & Answers

HCLTech user image Anonymous

posted on 24 Jun 2021

I applied via Recruitment Consultant and was interviewed in May 2021. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. It was choose the following questions grammar question.
    • Add your answer
  • Q2. Test was ok but all u have to focus is on the time duration.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be calm and read the questions carefully.

Customer Service Executive Interview Questions & Answers

Concentrix Corporation user image Dipti Chandraprabhakar Manchekar

posted on 8 Mar 2020

I applied via Recruitment Consultant and was interviewed in Oct 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Talk positive and stick to your statements till end

Customer Service Associate Interview Questions & Answers

Teleperformance user image Anonymous

posted on 6 Jun 2020

I applied via Naukri.com and was interviewed in May 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. They asked me about Delhi metro.
    • Add your answer
  • Q2. What is BPO.
  • Ans. 

    BPO stands for Business Process Outsourcing.

    • It involves contracting out specific business processes to a third-party service provider.

    • Common BPO services include customer service, technical support, and back-office operations.

    • BPO is often used to reduce costs and improve efficiency.

    • Examples of BPO companies include Accenture, IBM, and Infosys.

    • Answered by AI
    View 2 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - If your communication skill is good than
You will get the job easily.
More about working at PracticeSuite

PracticeSuite Interview FAQs

How many rounds are there in PracticeSuite Customer Support Analyst interview?
PracticeSuite interview process usually has 5 rounds. The most common rounds in the PracticeSuite interview process are Resume Shortlist, Aptitude Test and Assignment.
How to prepare for PracticeSuite Customer Support Analyst interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at PracticeSuite. The most common topics and skills that interviewers at PracticeSuite expect are International Voice Process, Ajax, Hibernate, Invoice Processing and J2EE.

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PracticeSuite Customer Support Analyst Interview Process

based on 1 interview

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4
  
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PracticeSuite Customer Support Analyst Salary
based on 7 salaries
₹3.8 L/yr - ₹6.5 L/yr
5% more than the average Customer Support Analyst Salary in India
View more details

PracticeSuite Customer Support Analyst Reviews and Ratings

based on 3 reviews

2.0/5

Rating in categories

2.4

Skill development

2.0

Work-life balance

3.3

Salary

2.0

Job security

2.0

Company culture

2.0

Promotions

2.4

Work satisfaction

Explore 3 Reviews and Ratings
PracticeSuite Salaries in India
Customer Support Analyst
7 salaries
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₹3.8 L/yr - ₹6.5 L/yr

Implementation Analyst
6 salaries
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₹3 L/yr - ₹6.6 L/yr

Team Lead
5 salaries
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₹3.6 L/yr - ₹5.5 L/yr

SME
5 salaries
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₹3 L/yr - ₹4 L/yr

Senior Process Associate
5 salaries
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₹3.4 L/yr - ₹4.3 L/yr

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