Poonawalla Housing Finance Customer Service Executive Interview Questions and Answers

Tell me about yourself within 5 minutes in the 5min of audio recording.

Q1. Write an Email for an frustrated customers query!
Ans. 
Email response to frustrated customer query
• Acknowledge the customer's frustration

• Apologize for any inconvenience caused

• Provide a solution or offer assistance to resolve the issue

• Ensure the customer that their feedback is valued

• Thank the customer for bringing the issue to your attention
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Q2. Write an essay on recent pandemic era by your point of view.
Ans. 
The recent pandemic era has brought about significant changes in various aspects of life.
• The pandemic has led to widespread lockdowns and restrictions, impacting businesses and economies globally.

• Remote work and virtual communication have become the new norm, changing the way we work and interact with others.

• Healthcare systems have been overwhelmed, leading to a focus on public health measures and vaccination efforts.

• T...read more
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