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Perfect Printers

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Perfect Printers Customer Service Representative Interview Questions and Answers

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Customer Service Representative Interview Questions & Answers

Wipro user image Anonymous

posted on 29 Nov 2021

I applied via Recruitment Consultant and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Why do you want to join wipro?
  • Ans. 

    I want to join Wipro because of its reputation for excellent customer service and its commitment to employee growth and development.

    • Wipro has a strong reputation for providing excellent customer service, which aligns with my passion for helping others.

    • I am impressed by Wipro's commitment to employee growth and development, as evidenced by their extensive training programs and career advancement opportunities.

    • I believe ...

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and believe in yourself.

Customer Service Representative Interview Questions & Answers

Amazon user image Anonymous

posted on 20 Jun 2017

I was interviewed in Jan 2017.

Interview Questionnaire 

2 Questions

  • Q1. Are you comfortable with night shift?
  • Ans. 

    Yes

    • I am comfortable with night shifts and have prior experience working during those hours.

    • I understand the importance of being available to assist customers at any time, including during the night.

    • I am adaptable and can easily adjust my sleep schedule to accommodate night shifts.

    • I am aware that night shifts may involve handling more challenging customer situations and I am prepared for that.

    • I am committed to providing...

    • Answered by AI
    View 2 more answers
  • Q2. Where do you yourself after 5 years?
  • Ans. 

    In 5 years, I see myself as a seasoned Customer Service Representative, possibly in a leadership role, contributing to the success of the company.

    • Continuing to excel in customer service skills and knowledge

    • Seeking opportunities for advancement within the company

    • Possibly taking on leadership responsibilities, such as mentoring new hires or leading projects

    • Contributing to the overall success and growth of the company

    • Answered by AI
    Add your answer

Interview Preparation Tips

Round: Group Discussion
Experience: There were 15 groups each included 7 persons. Each person was given time to speak individually. After this round there were almost 150 students were selected.
Tips: 1. Fluency should be good.
2. Knowledge about the topic.

Duration: 15 minutes

Round: HR Interview
Experience: There was only one person asking questions. He was keenly watching your confidence and your mindset about selection in company.
Tips: 1. You should be confident enough to answer answers.


College Name: Ajay Kumar Garg Engineering College, Ghaziabad

Customer Service Representative Interview Questions & Answers

Amazon user image Anonymous

posted on 8 Jul 2017

Interview Preparation Tips

Round: Group Discussion
Experience: IT WAS FANTASTIC MOMENT OF MY LIFEE BECAUSE THAT WAS THE FIRST TIME I HAVE BEEN TO A PROPER MNC.

I WAS TENSE ACTUALLY BECAUSE THEY WANTED TO GIVE ME AN OPPORTUNITY TO WORK WITH THEM AFTER CHECKING MY COMMUNICATION SKILLS.

IT WAS A MEETING WITH CUSTOMER SERVICE MANAGER ONE MR. DHEERAJ SINGH

I SAID IF TIME WAS IN MY HANDS I WOULD LIKE TO STUDY FURTHER WHICH I COULD NOT FOR SOME PERSONAL REASONS
Tips: BE CLEAR ON WHAT IS BEING QUESTIONED CHECK WITH THE PERSON IF YOU ARE NOT CLEAR ABOUT WHAT IS ASKED
Duration: 1 hour 5 minutes

Round: Test
Experience: THE PERSONAL INTRODUCTION ROUND WILL BE IN GENERAL ABOUT YOUR PREVIOUS COMPANY ITS ROLES AND THE REASON FOR LEAVING .

HR ROUND THEY WILL CONFIRM IF YOU ARE SELECTED OR NOT AND THEN THEY WILL ASK YOU TO SUBMIT DOCUMENTS
Tips: PROVIDE ONLY DOCUMENTS WHICH ARE NOT FAKE
Duration: 1 hour 5 minutes
Total Questions: 10

Round: DOCUMENT COLLECTION
Experience: THEY WILL GIVE YOU A CHECKLIST OF ALL THE DOCUMENTS TO BE PROVIDED
Tips: PROVIDING FAKE DOCUMENTS WILL ONLY LAND YOU UP IN PROBLEMS SO BE GENUINE

Round: HR ROUND
Experience: HR WILL CONFIRM THE SALARY AND DATE OF JOINING

Customer Service Representative Interview Questions & Answers

Accenture user image Anonymous

posted on 2 Sep 2021

I applied via LinkedIn and was interviewed in Aug 2021. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. About myself
    • Add your answer
  • Q2. Some question elated to my education field
    • Add your answer
  • Q3. Some questions about accenture
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I am little bit shy. I am fresher so I am a little nervous, bt it's ok.

Customer Service Representative Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 21 May 2021

Interview Questionnaire 

10 Questions

  • Q1. 1) Self introduction
    • View 1 more answer
  • Q2. 2) What are the differences between hard work and smart work?
    • View 6 more answers
  • Q3. 3) Why you want to join BPO?
    • View 1 more answer
  • Q4. 4) What is the difference between BPO and KPO?
  • Ans. 

    BPO stands for Business Process Outsourcing, while KPO stands for Knowledge Process Outsourcing.

    • BPO involves outsourcing non-core business processes, such as customer support or data entry.

    • KPO involves outsourcing knowledge-based processes, such as research, analysis, or consulting.

    • BPO focuses on operational efficiency and cost reduction, while KPO focuses on value creation and knowledge-intensive tasks.

    • BPO typically r...

    • Answered by AI
    View 2 more answers
  • Q5. 5) What you know about your native place, city and state.
    • Add your answer
  • Q6. 6) What you understand about BPO?
  • Ans. 

    BPO stands for Business Process Outsourcing. It involves contracting specific business processes to a third-party service provider.

    • BPO is the practice of outsourcing non-core business functions to external vendors

    • It helps companies focus on their core competencies and reduce costs

    • Common BPO services include customer support, technical support, data entry, and back-office operations

    • BPO can be onshore, nearshore, or offs...

    • Answered by AI
    View 1 more answer
  • Q7. 7) Asked 5 or 6 points on current topics like Swatchh bharat abhiyan or covid situation, etc
    • Add your answer
  • Q8. 8) Do you have any job experience? If yes they will asked you in detail about the same. If you are from different fields they will definitely asked you why you want to change your profile?
    • View 2 more answers
  • Q9. 9) What you want to do in next 5 years or what are your career objectives??
    • View 2 more answers
  • Q10. 10) The most important day of your life
    • View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Guys the most important thing to be positive and be confidence at the time of interview. Before interview make sure you know about the company and about the position for which you are giving interview. This was my first interview and I have selected for the same..... I want to thank Naukri.Com for this....Guys the most important thing is that I haven't wait for selection of my Resume I just go to the top MNCs job pages and noted down the HR or Recruitment person number then I started contacting those persons one on one, everyone has not responded me but trust me I am working in Tech Mahindra just implementing the same as I have mentioned...this is all I wanted to share but a heartily thanks to Naukri.Com this is the platform where I found the top MNCs HR or Recruiters number.... Thank you..

Customer Service Representative Interview Questions & Answers

Amazon user image Anonymous

posted on 20 Jan 2021

I applied via Naukri.com

Interview Questionnaire 

1 Question

  • Q1. Logical, English, typing test.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared for English advanced level.

Customer Service Representative Interview Questions & Answers

Wipro user image Anonymous

posted on 6 Jul 2022

I applied via Walk-in and was interviewed in Jan 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

You will be given a topic on which you have to speak for like 4-5 mins. Just make sure you explain the topic in a very subtle yet professional way.

Round 3 - HR 

(2 Questions)

  • Q1. They ask you to explain about your resume. In this you can explain your educational background, professional background (if experienced), your hobbies, where you stay. However, make sure you only mention p...
    • Add your answer
  • Q2. The hr can ask you why you think you deserve this job. Explain your personality traits which you think will be beneficial for the company growth. For example you can say I'm a very positive person.. I alwa...
    • Add your answer

Interview Preparation Tips

Topics to prepare for Wipro Customer Service Representative interview:
  • About the company
Interview preparation tips for other job seekers - Just be positive and try not to speak anything negative about your previous organization or your ex managers. Being positive is a very rare personality trait which often helps you achieve bigger goals. All the best!

Customer Service Representative Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 23 Nov 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Introduction Why do you want to join us How much expensive do you have
  • Ans. 

    I want to join your company because of its excellent reputation and commitment to customer satisfaction.

    • I am impressed by the positive reviews and feedback from customers about your company's customer service.

    • I believe in the importance of providing exceptional customer service and your company aligns with my values.

    • I am excited about the opportunity to contribute to a team that prioritizes customer satisfaction.

    • Your c...

    • Answered by AI
    Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. Introduce yourself Work profile What do you know about loans
  • Ans. 

    I am a Customer Service Representative with knowledge in loans.

    • I have experience working as a Customer Service Representative, assisting customers with their loan inquiries and applications.

    • I am familiar with different types of loans such as personal loans, home loans, and car loans.

    • I understand the loan application process, including the required documentation and eligibility criteria.

    • I am knowledgeable about interest...

    • Answered by AI
    Add your answer

Customer Service Representative Interview Questions & Answers

Amazon user image Saad khan

posted on 18 Sep 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Interview begins with Assessment test. They check your grammar and ability to think.

Round 3 - HR 

(1 Question)

  • Q1. Ask basic questions. Like tell me something about yourself. Your experience and all
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Applied for Amazon domestic process and got hired.
Interview process was not very difficult i would say. Hiring process begins with the assessment test. First you need to pass the test, they ask some fill in the blanks and then there was a secttion to rewrite the sentence in your own words and all that grammar stuff. Once you are done with the test you will get the of HR after few days.

Customer Service Representative Interview Questions & Answers

HCLTech user image Anonymous

posted on 17 Jul 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(5 Questions)

  • Q1. My introduction
    • Add your answer
  • Q2. Some other questions
    • Add your answer
  • Q3. About my family
    • Add your answer
  • Q4. About some adventure
    • Add your answer
  • Q5. About my favorite trip
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Need to be confident

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