Owfis Jobpe Technologies Interview Questions, Process, and Tips

Q1. Role of technical support
Ans. 
Technical support plays a crucial role in providing assistance and troubleshooting for customers experiencing technical issues.
• Providing assistance and troubleshooting for customers

• Resolving technical issues efficiently and effectively

• Communicating technical information clearly to non-technical users

• Documenting and tracking technical issues and resolutions

• Collaborating with other teams to escalate and resolve complex i
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Q2. Day to day process
Ans. 
The day to day process of a Technical Support Engineer involves troubleshooting technical issues, providing solutions to customers, and documenting resolutions.
• Responding to customer inquiries and issues

• Troubleshooting technical problems

• Providing solutions and guidance to customers

• Documenting resolutions and updating knowledge base

• Collaborating with other team members for complex issues
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Q3. Sql join and it's types
Ans. 
SQL join is used to combine rows from two or more tables based on a related column between them.
• Types of SQL joins include INNER JOIN, LEFT JOIN, RIGHT JOIN, and FULL JOIN.

• INNER JOIN returns rows when there is at least one match in both tables.

• LEFT JOIN returns all rows from the left table and the matched rows from the right table.

• RIGHT JOIN returns all rows from the right table and the matched rows from the left table...read more
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Q4. How do you prioritize incidents
Ans. 
I prioritize incidents based on impact, urgency, and customer needs.
• Assess the impact of the incident on the business or customer

• Determine the urgency of resolving the incident

• Consider customer needs and expectations

• Use a priority matrix or system to assign a priority level

• Communicate priorities effectively to stakeholders
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Q5. Different analytics to measure value of support
Ans. 
Various analytics such as CSAT, NPS, FCR, ticket resolution time, and customer retention rate can be used to measure the value of support.
• Customer Satisfaction (CSAT) surveys

• Net Promoter Score (NPS)

• First Call Resolution (FCR) rate

• Ticket resolution time

• Customer retention rate
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Q1. What is require used for ?
Ans. 
require is used in Node.js to include modules and packages in a file.
• Used to include modules and packages in a file

• Helps in modularizing code and reusing functionality

• Loads the module and returns its exports object
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Q2. Any middleware used
Ans. 
Yes, commonly used middleware in Node.js development include Express, Body-parser, Morgan, and Helmet.
• Express is a popular web application framework for Node.js

• Body-parser is used for parsing incoming request bodies in Express applications

• Morgan is a HTTP request logger middleware for Node.js

• Helmet helps secure Express apps by setting various HTTP headers
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Basic level coding questions

Q1. Version control systems
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Q2. Debugging techniques
Ans. 
Debugging techniques are methods used to identify and fix errors in software code.
• Use print statements to track the flow of the program

• Utilize debugging tools like breakpoints and watchpoints

• Step through the code line by line to identify the source of the error

• Review error messages and logs for clues

• Isolate the problem by testing small sections of code
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Q1. What was the challenges faced in project?
Ans. 
One of the challenges faced in the project was inadequate communication among team members.
• Lack of clear communication led to misunderstandings and delays in project progress.

• Team members were not on the same page regarding project goals and timelines.

• Ineffective communication channels hindered the sharing of important information and updates.

• Poor communication also resulted in conflicts and disagreements among team me
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Q2. How did you approach clients
Ans. 
I approach clients by actively listening to their needs, providing clear communication, and building strong relationships.
• Actively listen to clients to understand their needs and concerns

• Provide clear and concise communication to ensure mutual understanding

• Build strong relationships by being responsive and reliable

• Offer solutions that align with the client's goals and expectations
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