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I applied via Naukri.com and was interviewed in Aug 2024. There was 1 interview round.
Technical support plays a crucial role in providing assistance and troubleshooting for customers experiencing technical issues.
Providing assistance and troubleshooting for customers
Resolving technical issues efficiently and effectively
Communicating technical information clearly to non-technical users
Documenting and tracking technical issues and resolutions
Collaborating with other teams to escalate and resolve complex i
The day to day process of a Technical Support Engineer involves troubleshooting technical issues, providing solutions to customers, and documenting resolutions.
Responding to customer inquiries and issues
Troubleshooting technical problems
Providing solutions and guidance to customers
Documenting resolutions and updating knowledge base
Collaborating with other team members for complex issues
SQL join is used to combine rows from two or more tables based on a related column between them.
Types of SQL joins include INNER JOIN, LEFT JOIN, RIGHT JOIN, and FULL JOIN.
INNER JOIN returns rows when there is at least one match in both tables.
LEFT JOIN returns all rows from the left table and the matched rows from the right table.
RIGHT JOIN returns all rows from the right table and the matched rows from the left table...
I prioritize incidents based on impact, urgency, and customer needs.
Assess the impact of the incident on the business or customer
Determine the urgency of resolving the incident
Consider customer needs and expectations
Use a priority matrix or system to assign a priority level
Communicate priorities effectively to stakeholders
Various analytics such as CSAT, NPS, FCR, ticket resolution time, and customer retention rate can be used to measure the value of support.
Customer Satisfaction (CSAT) surveys
Net Promoter Score (NPS)
First Call Resolution (FCR) rate
Ticket resolution time
Customer retention rate
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posted on 25 Dec 2024
I applied via Naukri.com and was interviewed in Nov 2024. There were 2 interview rounds.
Smartphones offer convenience and connectivity but can also lead to distractions and privacy concerns.
Advantage: Convenient access to information, communication, and entertainment
Advantage: Enhanced productivity with apps and tools
Disadvantage: Potential distractions from notifications and social media
Disadvantage: Privacy concerns with data collection and security risks
Online education offers flexibility but lacks in-person interaction.
Advantage: Flexibility to study at own pace and schedule.
Advantage: Access to a wide range of courses and resources from anywhere.
Disadvantage: Lack of in-person interaction with teachers and peers.
Disadvantage: Potential for distractions and lack of motivation without a structured environment.
Disadvantage: Limited hands-on learning experiences for cer
I am a dedicated Technical Support Engineer with 5 years of experience in troubleshooting hardware and software issues.
5 years of experience in technical support
Proficient in troubleshooting hardware and software issues
Strong communication and problem-solving skills
I have a strong technical background, excellent problem-solving skills, and a passion for helping customers.
Extensive experience in troubleshooting technical issues
Strong knowledge of various operating systems and software applications
Excellent communication skills to effectively assist customers
Proven track record of resolving complex technical problems efficiently
posted on 24 Nov 2024
I applied via Job Portal and was interviewed in Oct 2024. There were 2 interview rounds.
First Round was assessment test round, Which includes English + Cognitive questions
I applied via Naukri.com and was interviewed in Nov 2024. There was 1 interview round.
I applied via campus placement at Amrita Vishwa Vidyapeetham, Amritapuri Campus and was interviewed in May 2024. There were 3 interview rounds.
Hackerrank medium - hard lavel questions
I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.
Sort the list of strings and remove the 2nd minimum element.
Sort the list of strings in ascending order.
Remove the 2nd element from the sorted list.
Append adds a single element to the end of a list, while extend adds multiple elements to the end of a list.
Append adds a single element to the end of a list.
Extend adds multiple elements to the end of a list.
Example: list1 = [1, 2, 3], list2 = [4, 5], list1.append(4) will result in list1 = [1, 2, 3, 4], list1.extend(list2) will result in list1 = [1, 2, 3, 4, 5]
There were five rounds
1. HR screening
2. Technical Test
3. IVR test
4. Manager round
5. Offer letter discussion
I applied via LinkedIn and was interviewed in Sep 2024. There was 1 interview round.
Interview experience
Director Marketing
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WeWork India Management
Regus
Smartworks
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