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Owfis Jobpe Technologies Technical Support Engineer Interview Questions, Process, and Tips

Updated 28 Sep 2024

Owfis Jobpe Technologies Technical Support Engineer Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - One-on-one 

(5 Questions)

  • Q1. Role of technical support
  • Ans. 

    Technical support plays a crucial role in providing assistance and troubleshooting for customers experiencing technical issues.

    • Providing assistance and troubleshooting for customers

    • Resolving technical issues efficiently and effectively

    • Communicating technical information clearly to non-technical users

    • Documenting and tracking technical issues and resolutions

    • Collaborating with other teams to escalate and resolve complex i

  • Answered by AI
  • Q2. Day to day process
  • Ans. 

    The day to day process of a Technical Support Engineer involves troubleshooting technical issues, providing solutions to customers, and documenting resolutions.

    • Responding to customer inquiries and issues

    • Troubleshooting technical problems

    • Providing solutions and guidance to customers

    • Documenting resolutions and updating knowledge base

    • Collaborating with other team members for complex issues

  • Answered by AI
  • Q3. Sql join and it's types
  • Ans. 

    SQL join is used to combine rows from two or more tables based on a related column between them.

    • Types of SQL joins include INNER JOIN, LEFT JOIN, RIGHT JOIN, and FULL JOIN.

    • INNER JOIN returns rows when there is at least one match in both tables.

    • LEFT JOIN returns all rows from the left table and the matched rows from the right table.

    • RIGHT JOIN returns all rows from the right table and the matched rows from the left table...

  • Answered by AI
  • Q4. How do you prioritize incidents
  • Ans. 

    I prioritize incidents based on impact, urgency, and customer needs.

    • Assess the impact of the incident on the business or customer

    • Determine the urgency of resolving the incident

    • Consider customer needs and expectations

    • Use a priority matrix or system to assign a priority level

    • Communicate priorities effectively to stakeholders

  • Answered by AI
  • Q5. Different analytics to measure value of support
  • Ans. 

    Various analytics such as CSAT, NPS, FCR, ticket resolution time, and customer retention rate can be used to measure the value of support.

    • Customer Satisfaction (CSAT) surveys

    • Net Promoter Score (NPS)

    • First Call Resolution (FCR) rate

    • Ticket resolution time

    • Customer retention rate

  • Answered by AI

Skills evaluated in this interview

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Nov 2024. There were 2 interview rounds.

Round 1 - Group Activity 

(2 Questions)

  • Q1. Advantage and disadvantage of smart phones
  • Ans. 

    Smartphones offer convenience and connectivity but can also lead to distractions and privacy concerns.

    • Advantage: Convenient access to information, communication, and entertainment

    • Advantage: Enhanced productivity with apps and tools

    • Disadvantage: Potential distractions from notifications and social media

    • Disadvantage: Privacy concerns with data collection and security risks

  • Answered by AI
  • Q2. Advantage and disadvantage of online education
  • Ans. 

    Online education offers flexibility but lacks in-person interaction.

    • Advantage: Flexibility to study at own pace and schedule.

    • Advantage: Access to a wide range of courses and resources from anywhere.

    • Disadvantage: Lack of in-person interaction with teachers and peers.

    • Disadvantage: Potential for distractions and lack of motivation without a structured environment.

    • Disadvantage: Limited hands-on learning experiences for cer

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. Tell about yourself
  • Ans. 

    I am a dedicated Technical Support Engineer with 5 years of experience in troubleshooting hardware and software issues.

    • 5 years of experience in technical support

    • Proficient in troubleshooting hardware and software issues

    • Strong communication and problem-solving skills

  • Answered by AI
  • Q2. What makes you a suitable candidate for this position?
  • Ans. 

    I have a strong technical background, excellent problem-solving skills, and a passion for helping customers.

    • Extensive experience in troubleshooting technical issues

    • Strong knowledge of various operating systems and software applications

    • Excellent communication skills to effectively assist customers

    • Proven track record of resolving complex technical problems efficiently

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - It is easy to answer, but consider real-time scenarios.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Job Portal and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

First Round was assessment test round, Which includes English + Cognitive questions

Round 2 - Technical 

(1 Question)

  • Q1. As I have completed aeronautical engineering. They asked me basic questions related to aeronautics. What are the primary part of the airplane?
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Communication round 

(1 Question)

  • Q1. Brief self introduction
Round 2 - Technical 

(1 Question)

  • Q1. For fresher, How do you troubleshoot when user is getting a blue screen error?
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Nov 2024. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Sql and Linux questions
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Sql query , database connectivity,
  • Q2. Unix commands , grep, find, sed
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via campus placement at Amrita Vishwa Vidyapeetham, Amritapuri Campus and was interviewed in May 2024. There were 3 interview rounds.

Round 1 - Coding Test 

Hackerrank medium - hard lavel questions

Round 2 - Technical 

(2 Questions)

  • Q1. DSA question of finding the largest element and it's occurrence. Along with time complexity.
  • Q2. OOP, DBMS and all fundamentals
Round 3 - HR 

(2 Questions)

  • Q1. Project related question and why IBM?
  • Q2. Explain the issues handled in previous project

Interview Preparation Tips

Topics to prepare for IBM Technical Support Engineer interview:
  • DBMS
  • DSA
  • OOP
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Sort the list and take out 2nd minimum
  • Ans. 

    Sort the list of strings and remove the 2nd minimum element.

    • Sort the list of strings in ascending order.

    • Remove the 2nd element from the sorted list.

  • Answered by AI
  • Q2. Define append and extend.
  • Ans. 

    Append adds a single element to the end of a list, while extend adds multiple elements to the end of a list.

    • Append adds a single element to the end of a list.

    • Extend adds multiple elements to the end of a list.

    • Example: list1 = [1, 2, 3], list2 = [4, 5], list1.append(4) will result in list1 = [1, 2, 3, 4], list1.extend(list2) will result in list1 = [1, 2, 3, 4, 5]

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - good

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected
Round 1 - Aptitude Test 

There were five rounds
1. HR screening
2. Technical Test
3. IVR test
4. Manager round
5. Offer letter discussion

Round 2 - Technical 

(2 Questions)

  • Q1. Computer Network Question
  • Q2. Group Discussion
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Sql constraint , primary key, unique and foreign key

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

Owfis Jobpe Technologies Interview FAQs

How many rounds are there in Owfis Jobpe Technologies Technical Support Engineer interview?
Owfis Jobpe Technologies interview process usually has 1 rounds. The most common rounds in the Owfis Jobpe Technologies interview process are One-on-one Round.
How to prepare for Owfis Jobpe Technologies Technical Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Owfis Jobpe Technologies. The most common topics and skills that interviewers at Owfis Jobpe Technologies expect are Desktop Administration, Desktop Engineering, Desktop Support, Hardware Engineering and IT Helpdesk.
What are the top questions asked in Owfis Jobpe Technologies Technical Support Engineer interview?

Some of the top questions asked at the Owfis Jobpe Technologies Technical Support Engineer interview -

  1. Different analytics to measure value of supp...read more
  2. How do you prioritize incide...read more
  3. Role of technical supp...read more

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Owfis Jobpe Technologies Technical Support Engineer Interview Process

based on 1 interview

Interview experience

4
  
Good
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