10+ Ods Metering System Interview Questions and Answers

Various analytics such as CSAT, NPS, FCR, ticket resolution time, and customer retention rate can be used to measure the value of support.

• Customer Satisfaction (CSAT) surveys

• Net Promoter Score (NPS)

• First Call Resolution (FCR) rate

• Ticket resolution time

• Customer retention rate

I prioritize incidents based on impact, urgency, and customer needs.

• Assess the impact of the incident on the business or customer

• Determine the urgency of resolving the incident

• Consider customer needs and expectations

• Use a priority matrix or system to assign a priority level

• Communicate priorities effectively to stakeholders

I use debugging tools, write clean code, test thoroughly, and seek help when needed.

• Utilize debugging tools like breakpoints, console logs, and debugging software.

• Write clean and organized code to make debugging easier.

• Thoroughly test code before deployment to catch any errors early on.

• Seek help from colleagues or online resources when stuck on a bug.

• Use version control systems to track changes and revert if necessary.

Technical support plays a crucial role in providing assistance and troubleshooting for customers experiencing technical issues.

• Providing assistance and troubleshooting for customers

• Resolving technical issues efficiently and effectively

• Communicating technical information clearly to non-technical users

• Documenting and tracking technical issues and resolutions

• Collaborating with other teams to escalate and resolve complex issues

SQL join is used to combine rows from two or more tables based on a related column between them.

• Types of SQL joins include INNER JOIN, LEFT JOIN, RIGHT JOIN, and FULL JOIN.

• INNER JOIN returns rows when there is at least one match in both tables.

• LEFT JOIN returns all rows from the left table and the matched rows from the right table.

• RIGHT JOIN returns all rows from the right table and the matched rows from the left table.

• FULL JOIN returns rows when there is a match in one of th...read more

Pass-by-value makes a copy of the actual parameter, while pass-by-reference passes a reference to the actual parameter.

• Pass-by-value creates a copy of the actual parameter, so changes made to the parameter inside the function do not affect the original value.

• Pass-by-reference passes a reference to the actual parameter, so changes made to the parameter inside the function affect the original value.

• In pass-by-value, the function receives a copy of the value, while in pass-by-re...read more

The day to day process of a Technical Support Engineer involves troubleshooting technical issues, providing solutions to customers, and documenting resolutions.

• Responding to customer inquiries and issues

• Troubleshooting technical problems

• Providing solutions and guidance to customers

• Documenting resolutions and updating knowledge base

• Collaborating with other team members for complex issues

require is used in Node.js to include modules and packages in a file.

• Used to include modules and packages in a file

• Helps in modularizing code and reusing functionality

• Loads the module and returns its exports object

I would approach different sources of data by first understanding the data structure, cleaning and transforming the data, and then integrating it for analysis.

• Identify the different sources of data and their formats (e.g. CSV, Excel, databases, APIs)

• Assess the quality of data and perform data cleaning and transformation processes

• Integrate the data from various sources using tools like SQL, Python, or BI tools

• Create a data model to combine and analyze the integrated data

• Perfor...read more

Debugging techniques are methods used to identify and fix errors in software code.

• Use print statements to track the flow of the program

• Utilize debugging tools like breakpoints and watchpoints

• Step through the code line by line to identify the source of the error

• Review error messages and logs for clues

• Isolate the problem by testing small sections of code