Otis Elevator Customer Service Executive Interview Questions and Answers

Q1. Introduce youself
Ans. 
I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing exceptional service.
• Over 5 years of experience in customer support roles

• Skilled in handling customer inquiries and complaints

• Proficient in using CRM systems and ticketing platforms

• Excellent communication and problem-solving skills

• Received multiple awards for outstanding customer service
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Q2. Are u comfortable to speak English or Hindi
Ans. 
Comfortable speaking both English and Hindi
• Yes, I am comfortable speaking both English and Hindi

• I am fluent in both languages and can effectively communicate in either

• I have experience providing customer support in both English and Hindi
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Q1. Typing Test Typing Test
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Write Eassy on some Topic like Election, favourite sports , memorable day

Q1. Introduce Yourself
Ans. 
I am a dedicated and experienced Customer Support Executive with a passion for helping customers resolve their issues.
• I have over 5 years of experience in customer support roles

• I am skilled in handling customer inquiries, resolving complaints, and providing product information

• I am proficient in using CRM systems and have a strong attention to detail

• I have received multiple awards for my outstanding customer service ski
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Q2. What are role and responsiblities in your previous company?
Ans. 
In my previous company, I was responsible for providing customer support through various channels and resolving customer queries and issues.
• Handled customer inquiries via phone, email, and chat

• Resolved customer complaints and issues in a timely and professional manner

• Provided product information and assistance to customers

• Escalated complex issues to the appropriate department for resolution

• Maintained accurate records o
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Q3. What is inbound and outbound calling?
Ans. 
Inbound calling is receiving calls from customers, while outbound calling is making calls to customers.
• Inbound calling involves answering customer inquiries and providing support

• Outbound calling involves making sales calls or follow-up calls to customers

• Examples: Inbound calling - customer service hotline, Outbound calling - telemarketing
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Q4. What is B P O
Ans. 
BPO stands for Business Process Outsourcing, where a company contracts out various business operations to a third-party service provider.
• BPO involves contracting out specific business processes such as customer support, technical support, data entry, and more.

• Companies often outsource these processes to specialized BPO firms to reduce costs and focus on core business activities.

• BPO services can be onshore, nearshore, o...read more
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Q5. What are you strength and weakness
Ans. 
Strength: Excellent communication skills, Weakness: Overthinking
• Strength: Ability to effectively communicate with customers and colleagues

• Strength: Strong problem-solving skills

• Weakness: Tendency to overthink situations and decisions

• Weakness: Struggle with delegating tasks to others
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Q1. Why would you like to work at Cargill?
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Q2. What skills do you think a customer service officer should have?
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They put you into a scenario that could be real and could happen in your daily work day and want to see how you'd resolve it.

Q1. Relative of technical
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Q2. Opposite relative
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Q3. Mostly important
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Q4. My introduction
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Q5. Realtive self questions and introduction
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Computer science and technology

Aptitude and general knowledge check

Q1. Subject based questions
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Q2. Questions on sales too
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Q1. Tell me about your last experience
Ans. 
My last experience involved resolving a customer's issue with a product delivery.
• Customer was upset about a delayed delivery

• I apologized for the inconvenience and offered to track the package

• Communicated with the shipping company to provide updates to the customer

• Ensured the customer received the package on time and followed up to confirm satisfaction
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Q2. How to deal with angery customer
Ans. 
Listen actively, empathize, remain calm, apologize, offer solutions, follow up
• Listen actively to understand the customer's concerns

• Empathize with the customer's emotions and show understanding

• Remain calm and composed, even if the customer is being aggressive

• Apologize for any inconvenience caused, regardless of fault

• Offer solutions to address the customer's issue and resolve it

• Follow up with the customer to ensure their
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Q1. Why are you looking for a change?
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Q2. What are your salary expectations?
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Q3. Share details of your previous job.
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Q4. Where do you see yourself in 5 years?
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Q5. Tell me about yourself.
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Q6. Firstly consume total knowledge of LG Electronics what is that and after that you are 150 words learn about IT sector and what is BPO and KPO.
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Q7. And your hobby question are more important because when you answered your hobby HR quickly to the next question about your hobby as belong what is that show very serious about your hobby and their knowledg...read more
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Q8. During the period of interview HR,s are continuously focus on your communication and fluency of your language Hindi aur English so don't be hesitate
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Q1. HR,s check your typing speed and some computer knowledge
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Q1. Sir you can ask me whatever you like.
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