OPPO Mobile Service Engineer Interview Questions and Answers

To handle an agitated customer, it is important to remain calm, empathize with their concerns, actively listen, offer solutions, and follow up.

• Stay calm and composed

• Empathize with the customer's frustration

• Listen actively and attentively

• Apologize for any inconvenience caused

• Offer solutions or alternatives

• Follow up to ensure customer satisfaction

Yes, I have experience with CRM tools.

• I have worked with Salesforce CRM extensively in my previous role.

• I am familiar with using CRM tools to manage customer interactions and track sales leads.

• I have also used Microsoft Dynamics CRM to streamline customer support processes.

• I have experience in customizing CRM workflows and creating reports to analyze customer data.

• I am comfortable learning and adapting to new CRM tools