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Vivo Mobile Service Engineer Interview Questions and Answers
Vivo Mobile Service Engineer Interview Experiences
1 interview found
Anonymous
Selected
I was interviewed in Dec 2024.
(5 Questions)
- Q1. Mobile technical support
- Q2. Mobile repair tools
- Q3. Mobile heating customer support
- Q4. Hyper customer handling
- Q5. Customer certified
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Rishi Kant
I applied via Naukri.com and was interviewed in May 2019. There were 4 interview rounds.
Interview Questionnaire
6 Questions
- Q1. Tell me about yourself?
- Q2. What is your work experience and in which field you have worked earlier.?
- Q3. What is your strength and weakness?
- Q4. How would you handle agitated customer?
- Ans.
To handle an agitated customer, it is important to remain calm, empathize with their concerns, actively listen, offer solutions, and follow up.
Stay calm and composed
Empathize with the customer's frustration
Listen actively and attentively
Apologize for any inconvenience caused
Offer solutions or alternatives
Follow up to ensure customer satisfaction
- Q5. Do you have any experience of any CRM tool?
- Ans.
Yes, I have experience with CRM tools.
I have worked with Salesforce CRM extensively in my previous role.
I am familiar with using CRM tools to manage customer interactions and track sales leads.
I have also used Microsoft Dynamics CRM to streamline customer support processes.
I have experience in customizing CRM workflows and creating reports to analyze customer data.
I am comfortable learning and adapting to new CRM tools
- Q6. What is reason for leaving previous job?
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed in Apr 2023. There were 3 interview rounds.
(3 Questions)
- Q1. Oppo experience
- Q2. Study questions or job question
- Q3. Timings in oppo
- Ans.
Oppo offers timely software updates for its devices.
Oppo releases regular security patches and feature updates for its devices.
The timing of updates may vary depending on the device model and region.
Users can check for updates manually in the settings app.
Oppo also offers beta programs for users who want to test new updates before release.
(7 Questions)
- Q1. Working places, working staff,
- Q2. Good salary and incentive
- Q3. Sales and marketing experience
- Ans.
I have extensive sales and marketing experience in the mobility industry.
Developed and executed successful sales strategies for mobility products
Managed and trained sales teams to achieve targets
Created and implemented marketing campaigns to increase brand awareness
Established and maintained relationships with key clients and partners
Analyzed market trends and competitor activity to identify opportunities for growth
- Q4. I am studying well
- Q5. Good customers in store
- Q6. Supporting staff and manager
- Q7. Good oppo staff and TL
Interview Preparation Tips
- Dyes
Selected
I applied via Walk-in and was interviewed before Oct 2022. There were 2 interview rounds.
(3 Questions)
- Q1. I am a mobile technician
- Ans. I can do any problem and mobile repairing technician
- Q2. CPU also done I'm
- Q3. 5 years experience on mobile technician
Interview Preparation Tips
- I hope I am selected please
I applied via Naukri.com and was interviewed in May 2019. There were 4 interview rounds.
Interview Questionnaire
6 Questions
- Q1. Tell me about yourself?
- Q2. What is your work experience and in which field you have worked earlier.?
- Q3. What is your strength and weakness?
- Q4. How would you handle agitated customer?
- Ans.
To handle an agitated customer, it is important to remain calm, empathize with their concerns, actively listen, offer solutions, and follow up.
Stay calm and composed
Empathize with the customer's frustration
Listen actively and attentively
Apologize for any inconvenience caused
Offer solutions or alternatives
Follow up to ensure customer satisfaction
- Q5. Do you have any experience of any CRM tool?
- Ans.
Yes, I have experience with CRM tools.
I have worked with Salesforce CRM extensively in my previous role.
I am familiar with using CRM tools to manage customer interactions and track sales leads.
I have also used Microsoft Dynamics CRM to streamline customer support processes.
I have experience in customizing CRM workflows and creating reports to analyze customer data.
I am comfortable learning and adapting to new CRM tools
- Q6. What is reason for leaving previous job?
Interview Preparation Tips
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Vivo Mobile Service Engineer Interview Process
based on 3 interviews
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Vivo Mobile Service Engineer Reviews and Ratings
based on 13 reviews
Rating in categories
|
Sales Executive
479
salaries
|  ₹1 L/yr - ₹5.2 L/yr |
|
Assistant Engineer
458
salaries
| ₹2.2 L/yr - ₹4.8 L/yr |
|
Team Lead
432
salaries
| ₹1.5 L/yr - ₹6.4 L/yr |
|
Assistant Manager
285
salaries
| ₹4.4 L/yr - ₹16.3 L/yr |
|
Sales Team Leader
234
salaries
| ₹1.9 L/yr - ₹6.2 L/yr |
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