Oberoi Group of Hotels Hotel Operation Trainee Interview Questions and Answers

Q1. What is salary package
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Q2. What is ga What is giving employee benefit
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Q1. How to handle a guest problems
Ans. 
Handle guest problems by listening, empathizing, finding a solution, and following up.
• Listen actively to the guest's concerns and show empathy.

• Apologize sincerely for any inconvenience caused.

• Find a solution that meets the guest's needs and offer alternatives if necessary.

• Follow up with the guest to ensure their issue has been resolved to their satisfaction.

• Maintain a positive attitude and remain calm and professional
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Q2. What where you doing in your previous property
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Q1. What types of dessert you can make
Ans. 
I can make a variety of desserts including cakes, pastries, tarts, puddings, and ice creams.
• Cakes - such as chocolate cake, carrot cake, and red velvet cake

• Pastries - such as croissants, eclairs, and fruit tarts

• Puddings - such as bread pudding, rice pudding, and chocolate pudding

• Ice creams - such as vanilla, chocolate, and strawberry
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Food making in front of the chef

Q1. What was your experience period in your previous job?
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Q2. What was the reason for leaving your previous job?
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Q1. How do you manage staff effectively?
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Q2. What are the different sizes of linen available?
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Q3. What is the process of doing laundry?
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Q1. Brief introduction about career?
Ans. 
I have been working in the housekeeping industry for the past 5 years, gaining experience in maintaining cleanliness and providing excellent service.
• Started my career as a housekeeping assistant at a hotel, where I learned the basics of cleaning and organizing rooms

• Promoted to a housekeeping supervisor after 2 years, responsible for managing a team and ensuring high standards of cleanliness

• Attended training programs on...read more
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Q2. Advantages and disadvantage of previous company
Ans. 
The previous company had a supportive work environment but lacked opportunities for growth.
• Advantage: Supportive work environment

• Advantage: Good team dynamics

• Disadvantage: Limited opportunities for growth

• Disadvantage: Lack of career development programs

• Disadvantage: Low salary compared to industry standards
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Q3. Tell me about yourself ?
Ans. 
I am a detail-oriented and hardworking individual with experience in housekeeping. I take pride in maintaining cleanliness and creating a comfortable environment for guests.
• Experienced in performing various housekeeping tasks such as cleaning, sanitizing, and organizing

• Knowledgeable in using different cleaning equipment and chemicals

• Ability to follow instructions and work independently

• Strong attention to detail and tim...read more
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Q4. Why are going to us?
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Q1. Tell me about your self what is housekeeping?
Ans. 
Housekeeping is the maintenance and cleanliness of a building or facility.
• Housekeeping involves tasks such as cleaning, organizing, and maintaining the cleanliness of various areas.

• Housekeeping assistants are responsible for ensuring that rooms, common areas, and facilities are kept clean and tidy.

• They may perform tasks such as dusting, vacuuming, mopping floors, changing linens, and restocking supplies.

• Housekeeping al...read more
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Be honest with your year of experience. All information you share will be this company .

Q1. What questions are akesd Marriott situational interview?
Ans. Tell me about a time you had to use outside a date to come to a dicision.
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Q1. Personal Introduction
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Q2. Basic questions about Indian gray
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