Nykaa Costumer Service Interview Questions and Answers

Q1. Tell me about yourself?
Ans. Suru,so,my name is shreya & I am 19 year's old. I have some background in data analysis,with a degree from University holkar science college Indore.
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Q2. Why Do You Want This Job?
Ans. As a fresher , It would be a wonderful opportunity to start my career with a reputed company like yours.
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Q3. What is your greatest weakness?
Ans. My weakness is that I am mostly afraid of failure and fell unwell to multitask.and my greatest weakness is i trust people easily.
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Q4. What is your greatest strength?
Ans. My greatest strength is self-motivation and honest person.
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Q1. What is your interest in Human Resources (HR)?
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Q2. What interests you about human resources?
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Q3. I am interested hr
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Q1. How to recognise of coustomer services and how to deal any problem of coustomer
Ans. 
Recognizing customer service involves identifying customer needs and providing solutions. Handling customer problems requires active listening and empathy.
• Listen actively to understand the customer's issue

• Show empathy and understanding towards the customer

• Offer solutions or alternatives to resolve the problem

• Follow up with the customer to ensure satisfaction

• Maintain a positive attitude and professional demeanor through
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Q2. Any product details share with customer
Ans. 
When sharing product details with customers, it is important to be clear, concise, and informative.
• Provide accurate information about the product's features and benefits

• Explain how the product works and how it can meet the customer's needs

• Address any potential concerns or questions the customer may have

• Offer additional information or resources if needed, such as user manuals or online tutorials
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Q3. What is return policy?
Ans. 
Return policy is a set of rules and guidelines that dictate how customers can return items they have purchased.
• Return policy outlines the timeframe in which returns are accepted

• It specifies the condition items must be in for a return to be processed

• Some return policies include restocking fees or return shipping costs

• Return policies may vary between different stores or companies
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Q4. Where is my order?
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Q5. How I give good service for coustomer?
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Q1. Good customer service and bad customer service difference
Ans. 
Good customer service focuses on meeting customer needs, being attentive and helpful, while bad customer service is unresponsive, rude, and unhelpful.
• Good customer service involves actively listening to customers and addressing their needs promptly.

• Bad customer service includes being dismissive, unresponsive, or rude to customers.

• Good customer service is proactive in resolving issues and providing solutions.

• Bad custome...read more
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Q2. What is the role of customer service associate ?
Ans. 
Customer service associates are responsible for providing assistance and support to customers before, during, and after their purchase.
• Assisting customers with inquiries, concerns, and complaints

• Processing orders and returns

• Providing product information and recommendations

• Resolving customer issues in a timely and professional manner

• Maintaining a positive and helpful attitude towards customers

• Building and maintaining cu
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Aptitude round me quize question hote hai

Coding test me code hote hai aur us code ke jawab dene hote hai

Company kuch assignment deti hai use complete karne padte hai

Agar costmer ko kisi product me problem hai to us broblem ko pura study karke uska solution nikalna padta hai

Group discussion me 6,7 logo ke beech kisi topic ko leke discuss kiya jata hai

Q1. What is ur Name, my name is sayali Bokde
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Q2. Aap kaha se belong karte hai
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Q3. Aap ne kaha tak padhai ki hai,i have done my 12th state board,maharashtra
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Q4. Aapka work experience, I am fresher
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My self interdiction my qualification

Education per pass etc

Skill and strength weakness

Q1. Introduction and about bpo
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Q2. About education background
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Q3. About skills and experience
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Q1. They will test your pacency test that how you deal with coustomer while they were taking to very aggressively
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Q2. Do you talk to the coustomer while they were saying their problem or after the completion of their problem
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Q3. They test the answering to the customer
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How do you study the case of coustomer while their order was to deliver before the expected date