NTT Data Interview Questions, Process, and Tips

SLA management involves setting, monitoring, and meeting service level agreements with customers.

• Define clear and measurable SLA metrics with customers

• Monitor performance against SLA targets regularly

• Implement processes to address SLA breaches

• Communicate effectively with customers about SLA status

• Use SLA management tools to track and report on performance

• Review and update SLAs periodically based on feedback and perform

ITIL (Information Technology Infrastructure Library) has five stages: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

• Service Strategy involves understanding the needs of the business and creating a strategy to meet those needs.

• Service Design focuses on designing new services or changing existing ones to meet business requirements.

• Service Transition involves tr...read more

There are three types of change: developmental, transitional, and transformational.

• Developmental change involves gradual improvements or enhancements to existing processes or systems.

• Transitional change is a temporary shift from one state to another, often in response to external factors.

• Transformational change is a fundamental shift in the way an organization operates, leading to significant and lasting impact.

• Example...read more