NTT DATA, Inc. Senior Information Technology Help Desk Associate Interview Questions and Answers

Q1. List the IT profiles that you have worked upon.
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Q2. What are the major skills of a Php Developer?
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Q1. What is IP address
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An IP address is a unique numerical label assigned to each device connected to a computer network.
• IP address stands for Internet Protocol address.

• It is used to identify and locate devices on a network.

• There are two types of IP addresses - IPv4 and IPv6.

• Example of IPv4 address: 192.168.1.1

• Example of IPv6 address: 2001:0db8:85a3:0000:0000:8a2e:0370:7334
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Q2. What is osi model
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The OSI model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven distinct layers.
• The OSI model stands for Open Systems Interconnection model

• It helps in understanding how different networking protocols work together

• Each layer has specific functions and communicates with adjacent layers

• Examples of layers include physical layer, data link layer, network layer, e
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Q1. Introduce to yourself
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Q2. What is daily routine
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The daily routine of an IT Support Engineer involves troubleshooting technical issues, providing support to end users, and maintaining IT systems.
• Responding to help desk tickets and resolving technical issues

• Installing and configuring hardware and software

• Providing technical support to end users via phone, email, or in person

• Performing routine maintenance on IT systems

• Documenting solutions and procedures for future ref
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Topics : About your hobbies, COVID 19, Fast Food culture, Online education Boon or Bane

Q1. Basics about Computers such as ip address, Task manager, Device Manager, Ram & Rom and some scenario based questions related to service desk / tech support
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Q2. 1. What are the different types of ip address 2. What is Static and Dynamic IP address 3. What is incident management
Ans. 
This question covers IP address types, static and dynamic IP addresses, and incident management.
• Different types of IP addresses include IPv4 and IPv6

• Static IP addresses are manually assigned and do not change, while dynamic IP addresses are assigned by a DHCP server and can change

• Incident management is the process of identifying, analyzing, and resolving IT incidents to minimize their impact on business operations
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Java technology based

Codings, general question

Q1. Basic Technical interview question regarding laptop and desktops
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Q2. Why we use Ping command
Ans. 
Ping command is used to test the reachability of a host on an IP network.
• Ping command sends ICMP echo request packets to the target host

• It waits for ICMP echo reply packets to confirm the host's availability

• Ping command helps in troubleshooting network connectivity issues

• It can also be used to measure round-trip time between the source and target host
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Q3. Difference between ipv4vand ipv6
Ans. 
IPv4 uses 32-bit addresses while IPv6 uses 128-bit addresses.
• IPv4 addresses are written in decimal format (e.g. 192.168.1.1) while IPv6 addresses are written in hexadecimal format (e.g. 2001:0db8:85a3:0000:0000:8a2e:0370:7334).

• IPv4 supports around 4.3 billion unique addresses while IPv6 supports an astronomical number of unique addresses.

• IPv4 has a header length of 20 bytes while IPv6 has a fixed header length of 40 by...read more
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Q4. Outlook file corrupted or not opening
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Q1. Salary and other elated
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Favorite color and the reason

Q1. Itil certification will be good
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Q1. Are u able to do?if u join
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Q2. Why should we hire u
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Medium level questions

To improve communication skills