NTT Data Information Processing Services Interview Questions, Process, and Tips for Experienced

Problem is the underlying cause of one or more incidents, while an incident is an event that disrupts normal service operation.

• A problem is a root cause of one or more incidents, while an incident is a disruption of normal service operation.

• Problems are identified through multiple incidents, while incidents are reported as soon as they occur.

• Problems require investigation and resolution, while incidents require immedia...read more

The explanation should include the reason for the delay and steps taken to prevent it in the future.

• Acknowledge the missed SLA and apologize for the inconvenience caused to the customer.

• Explain the reason for the delay, whether it was due to unforeseen circumstances or internal issues.

• Provide assurance that steps have been taken to prevent such delays in the future.

• Offer a solution or compensation to the customer if po...read more

Draft email to customer for delay in service delivery

• Apologize for the delay and explain the reason

• Provide a new estimated delivery date

• Offer compensation or discount for the inconvenience caused

• Assure the customer that steps are being taken to avoid such delays in future

• End the email with a positive note and thank the customer for their patience