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NTT DATA, Inc.
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I applied via Indeed and was interviewed before Jul 2020. There were 4 interview rounds.
Problem is the underlying cause of one or more incidents, while an incident is an event that disrupts normal service operation.
A problem is a root cause of one or more incidents, while an incident is a disruption of normal service operation.
Problems are identified through multiple incidents, while incidents are reported as soon as they occur.
Problems require investigation and resolution, while incidents require immedia...
The explanation should include the reason for the delay and steps taken to prevent it in the future.
Acknowledge the missed SLA and apologize for the inconvenience caused to the customer.
Explain the reason for the delay, whether it was due to unforeseen circumstances or internal issues.
Provide assurance that steps have been taken to prevent such delays in the future.
Offer a solution or compensation to the customer if po...
Draft email to customer for delay in service delivery
Apologize for the delay and explain the reason
Provide a new estimated delivery date
Offer compensation or discount for the inconvenience caused
Assure the customer that steps are being taken to avoid such delays in future
End the email with a positive note and thank the customer for their patience
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I applied via Referral and was interviewed in Dec 2020. There were 4 interview rounds.
I applied via Job Portal and was interviewed before Apr 2021. There were 6 interview rounds.
I applied via Referral and was interviewed before Sep 2021. There were 3 interview rounds.
I applied via Recruitment Consultant and was interviewed before Dec 2020. There were 3 interview rounds.
I applied via Referral and was interviewed in Apr 2021. There were 3 interview rounds.
To change a process, identify the problem, gather data, brainstorm solutions, implement and monitor the new process.
Identify the problem with the current process
Gather data to understand the problem and identify areas for improvement
Brainstorm potential solutions with input from stakeholders
Implement the new process and communicate changes to all relevant parties
Monitor the new process to ensure it is effective and mak
I applied via Recruitment Consultant and was interviewed in Jan 2021. There were 4 interview rounds.
I applied via Naukri.com and was interviewed before Feb 2022. There were 2 interview rounds.
I applied via Approached by Company and was interviewed before Jul 2021. There was 1 interview round.
based on 3 reviews
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Senior Associate
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Software Development Senior Analyst
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Software Development Analyst
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