NTT DATA, Inc. Assistant Manager Interview Questions and Answers

Problem is the underlying cause of one or more incidents, while an incident is an event that disrupts normal service operation.

• A problem is a root cause of one or more incidents, while an incident is a disruption of normal service operation.

• Problems are identified through multiple incidents, while incidents are reported as soon as they occur.

• Problems require investigation and resolution, while incidents require immedia...read more

The explanation should include the reason for the delay and steps taken to prevent it in the future.

• Acknowledge the missed SLA and apologize for the inconvenience caused to the customer.

• Explain the reason for the delay, whether it was due to unforeseen circumstances or internal issues.

• Provide assurance that steps have been taken to prevent such delays in the future.

• Offer a solution or compensation to the customer if po...read more

Draft email to customer for delay in service delivery

• Apologize for the delay and explain the reason

• Provide a new estimated delivery date

• Offer compensation or discount for the inconvenience caused

• Assure the customer that steps are being taken to avoid such delays in future

• End the email with a positive note and thank the customer for their patience