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Noble Shipping And Logistics Customer Service Manager Interview Questions and Answers
Noble Shipping And Logistics Customer Service Manager Interview Experiences
1 interview found
I applied via Referral and was interviewed before Oct 2021. There were 2 interview rounds.
(2 Questions)
- Q1. Experience in Ocean Exports and CTC
- Ans.
I have extensive experience in Ocean Exports and CTC.
I have worked with various shipping lines and have knowledge of the documentation process.
I have managed a team of export coordinators and ensured timely delivery of shipments.
I have experience in negotiating rates with carriers and optimizing shipping costs.
I have also worked with CTC (Combined Transport Documents) and understand the process of consolidating shipmen...
- Q2. Notice period and salary expectations
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Customer Service Manager Interview Questions & Answers
Hyundai Motor India Limited
Anonymous
posted on 28 Feb 2023
Selected
I applied via Recruitment Consulltant and was interviewed in Jan 2023. There were 2 interview rounds.
(7 Questions)
- Q1. What is your comunication skill ?
- Ans.
I have excellent communication skills.
I am a skilled listener and can effectively understand and address customer needs.
I am able to communicate clearly and concisely, both verbally and in writing.
I am adept at adapting my communication style to different individuals and situations.
I am proficient in using various communication channels, such as phone, email, and live chat.
I have experience in resolving conflicts and h...
- Q2. What is your qualification ?
- Ans.
I have a Bachelor's degree in Business Administration and 5 years of experience in customer service management.
Bachelor's degree in Business Administration
5 years of experience in customer service management
- Q3. What is your customer service ?
- Ans.
Our customer service is exceptional, providing timely and effective solutions to all customer queries and concerns.
We prioritize customer satisfaction above all else
We have a team of highly trained and empathetic customer service representatives
We use various communication channels to ensure prompt and efficient service
We constantly gather feedback to improve our service
We go above and beyond to exceed customer expecta...
- Q4. How to handel in customer complain ?
- Ans.
Handling customer complaints requires active listening, empathy, and a solution-oriented approach.
Listen actively and empathetically to the customer's complaint.
Apologize for the inconvenience caused and assure the customer that their complaint will be addressed.
Ask questions to understand the issue better and gather all necessary information.
Offer a solution or alternatives to resolve the issue.
Follow up with the cust...
- Q5. How to vheicle codinates ?
- Ans.
Vehicle coordinates can be obtained through GPS or mapping software.
GPS technology can provide real-time vehicle coordinates
Mapping software can display vehicle coordinates on a map
Vehicle tracking systems can also provide coordinates
Coordinates can be used to track vehicle location and optimize routes
- Q6. How to handel the customer ?
- Ans.
Handling customers requires active listening, empathy, and problem-solving skills.
Listen actively to the customer's concerns and needs.
Show empathy and understanding towards the customer's situation.
Use problem-solving skills to find a solution that meets the customer's needs.
Communicate clearly and effectively with the customer.
Follow up with the customer to ensure their satisfaction.
- Q7. What are the solution on problem in vheicle
- Ans.
The solutions to vehicle problems depend on the specific issue, but common solutions include regular maintenance, repairs, and replacements.
Regular maintenance can prevent many problems, such as oil changes, tire rotations, and brake inspections.
Repairs may be necessary for issues such as engine problems, transmission issues, or electrical malfunctions.
Replacements may be needed for parts that wear out over time, such ...
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Coustomer problem shoutout
Selected
I applied via Company Website and was interviewed in Nov 2022. There were 2 interview rounds.
(3 Questions)
- Q1. Experience and introduction
- Q2. My skill and hardworking
- Q3. Why do you join this company
- Ans.
I joined this company because of its strong reputation, commitment to customer satisfaction, and opportunities for growth.
Strong reputation: The company has a proven track record of delivering excellent customer service and has built a positive reputation in the industry.
Commitment to customer satisfaction: The company prioritizes customer needs and goes above and beyond to ensure their satisfaction.
Opportunities for g...
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suraj sharma
It only ask about mathematical , and grammatical knowledge
(1 Question)
- Q1. Normal introduction , and looking communication skills
(1 Question)
- Q1. What is cx service , how can you tackle a difficult cx
- Ans.
CX service refers to customer experience service, and tackling a difficult CX involves active listening, empathy, problem-solving, and effective communication.
Active listening to understand the customer's concerns and needs
Showing empathy towards the customer's situation and emotions
Problem-solving to find a solution that meets the customer's expectations
Effective communication to explain the resolution and ensure cust
(1 Question)
- Q1. Why are the perfect fit for the role
Customer Relationship Manager Interview Questions & Answers
Royal Enfield
Anonymous
posted on 26 Jun 2024
(2 Questions)
- Q1. What is the CDI score of sales .
- Ans.
CDI score of sales measures the effectiveness of sales representatives in converting leads into customers.
CDI stands for Conversion Rate of Incoming leads
It is calculated by dividing the number of converted leads by the total number of incoming leads and multiplying by 100
A high CDI score indicates that sales representatives are effectively converting leads into customers
Example: If 50 out of 100 incoming leads are con...
- Q2. What is the diff between customer satisfaction and customer retention
- Ans.
Customer satisfaction is the perception of customers about a product or service, while customer retention is the ability of a company to keep customers coming back.
Customer satisfaction is a measure of how happy or content customers are with a product or service.
Customer retention is the ability of a company to keep customers coming back for repeat business.
Customer satisfaction can be influenced by factors like qualit...
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I applied via Walk-in and was interviewed in Apr 2023. There were 3 interview rounds.
Aptitude and general knowledge check
(2 Questions)
- Q1. Subject based questions
- Q2. Questions on sales too
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- B2B Sales
Selected
I applied via Walk-in and was interviewed before Apr 2023. There was 1 interview round.
(1 Question)
- Q1. Education Qualifications Past Experience Aware About Mobile Knowledge Interview Hindi/English Both
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Customer Service Representative Interview Questions & Answers
Sodexo
Anonymous
posted on 20 Apr 2024
Selected
I applied via Referral and was interviewed before Apr 2023. There was 1 interview round.
(1 Question)
- Q1. Can you think of a time you went above and beyond for a customer?
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Customer Relation Executive Interview Questions & Answers
VE Commercial Vehicles
Anonymous
posted on 5 Jan 2022
Interview Questionnaire
3 Questions
- Q1. Salary and incentives and higher buckets (6 to 15) recovery and good targets I hope
- Q2. When I coming interview immediately I want job
- Q3. All over Bangalore I will do it
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