NICE Technical Support Associate Interview Questions and Answers

Q1. Why you want to change?
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Q1. Troubleshooting questions
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Q1. How to handle angry customers
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Q1. Few linux commands
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Q2. Explain few, Any command for example
Ans. 
Some common commands for technical support engineers include ping, ipconfig, and tracert.
• Ping: Used to test the reachability of a host on an IP network.

• Ipconfig: Displays all current TCP/IP network configuration values.

• Tracert: Shows the route that packets take to reach a specified destination.
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Q1. Tell me about yourself and past experiences
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Q1. Linux environment, hardware issues, navigation in linux, logs.
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Q1. Discussion about past experience and current roll
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Q1. Tell me about yourself
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Q2. Current Job role
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Q1. Work Experience
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Q2. Current Job roles and KPIs
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Q1. OS Troubleshooting
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Q2. Network Troubleshooting
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Q1. On CX sales process
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Q1. ATM related questions
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Q1. What are your salary expectations?
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Q2. What is your family background?
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Q3. Share details of your previous job.
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Q4. Why should we hire you?
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Q5. Tell me about yourself.
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Q1. How to solve the error in the code? what is scope? what are logical operators?
Ans. 
Scope refers to the visibility and accessibility of variables in a program. Logical operators are used to perform logical operations in code.
• Scope in programming refers to where in the code a variable can be accessed. It can be global, local, or block scope.

• To solve an error in the code, first identify the error message or behavior causing the issue. Then, debug the code by checking for syntax errors, logical errors, o...read more
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Q2. How will you get the data in the table using js? what are the other ways to print the output? what is a block in js?
Ans. 
To get data in a table using js, you can use DOM manipulation methods like getElementById or querySelector. Other ways to print output include console.log and innerHTML. A block in js is a set of statements enclosed in curly braces.
• Use getElementById or querySelector to get data in a table using js

• Other ways to print output include console.log and innerHTML

• A block in js is a set of statements enclosed in curly braces,
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Q1. About ServiceNow? About the technical role in my previous company? previous job roles and responsibilities? Why do you want to switch from previous company? How will you handle the challenges here in servi...read more
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Q2. Why do I want to switch from my previous company?
Ans. 
Seeking new challenges and growth opportunities in a different environment.
• Looking for new challenges and opportunities for growth

• Interested in gaining experience in a different industry or technology

• Seeking a better work-life balance or company culture

• Wanting to work with a different team or leadership style
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First round was mcq round

Q1. Some basic salesforce questions
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Q2. Most questions from development
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