Navi Technologies Area Collection Manager Interview Questions and Answers

Q1. How to recover 90 days OD customer to loan amount.
Ans. 
To recover a 90 days OD customer to loan amount, establish communication, offer repayment plans, and escalate if necessary.
• Establish communication with the customer to understand their situation and willingness to repay

• Offer flexible repayment plans to accommodate the customer's financial capabilities

• Provide incentives for early repayment or settlement

• Escalate the case to higher management or legal action if necessary

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Q1. Tell us about yourself like name, work, studies
Ans. 
My name is John Smith. I have a Bachelor's degree in Finance and have been working as a Collection Officer for 5 years.
• Name: John Smith

• Work: Collection Officer for 5 years

• Studies: Bachelor's degree in Finance
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Q2. What work have you done in your work experience?
Ans. 
I have worked as a Collection Officer for 3 years, managing accounts, negotiating payment plans, and recovering outstanding debts.
• Managed a portfolio of accounts to ensure timely payments

• Negotiated payment plans with customers to settle outstanding debts

• Utilized collection software to track and monitor payment statuses

• Communicated with customers via phone, email, and in-person to resolve payment issues
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How to handle non React customers

Q1. Experience analysis
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Q1. Decision making regards
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Q1. Shear achievement
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We first listen to the customer's problem and then tell the customer how to make the payment and prepare him for the payment.

I hold a group meeting with my team at the beginning of the month and take review.

Q1. Previous job experiences description
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Field visit

Any loan withholding money can be considered as dead money

Ok