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Namecheap Technical Support Executive Interview Questions and Answers for Experienced
Namecheap Technical Support Executive Interview Experiences for Experienced
1 interview found
Hari Sudhan
Grammer and phrasal verb communication is must for completing this stage
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Abhi Jeremy
I appeared for an interview in Mar 2023.
(2 Questions)
- Q1. Self introduction with confidence
- Q2. Tell me about networking IT support
- Ans.
Networking IT support involves providing technical assistance to users with network-related issues.
Diagnosing and resolving network connectivity issues
Configuring network devices such as routers and switches
Monitoring network performance and identifying potential issues
Providing remote support to users
Collaborating with other IT professionals to maintain network security
Training users on network best practices
Staying u...
(1 Question)
- Q1. Answer the questions for customer
(1 Question)
- Q1. How do you handle the customer with high temper
(1 Question)
- Q1. Follow the instructions give me
Interview Preparation Tips
Work permit for your life
Skills evaluated in this interview
I applied via LinkedIn and was interviewed in Mar 2024. There was 1 interview round.
(1 Question)
- Q1. Past experiences
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before Oct 2022. There were 3 interview rounds.
(2 Questions)
- Q1. Self details and experience.
- Q2. Regarding experience and technical questions for OS
(2 Questions)
- Q1. Final face to face with manager round.
- Q2. * Technical questions regarding OS. * Troubleshooting steps. * software installation.
Interview Preparation Tips
- Operating Systems
- Troubleshooting
- Hardware Troubleshooting
Technical Support Executive Interview Questions & Answers
Primus Global Technologies
Anonymous
posted on 3 Dec 2022
(2 Questions)
- Q1. What about yourself?
- Q2. What is yours high qualification?
Interview Preparation Tips
Interview Questionnaire
2 Questions
- Q1. What does BIOS stand for?
- Ans.
BIOS stands for Basic Input/Output System.
BIOS is a firmware that initializes hardware during the boot process.
It provides the computer with basic instructions on how to load the operating system.
BIOS settings can be accessed and modified through a setup utility.
Examples of BIOS manufacturers include AMI (American Megatrends Inc.) and Phoenix Technologies.
- Q2. How would you troubleshoot a PC which is overheating and shutting down.
- Ans.
To troubleshoot an overheating PC, check for dust buildup, ensure proper ventilation, monitor CPU usage, and check for faulty hardware.
Check for dust buildup in the fans and heatsinks
Ensure proper ventilation by checking the placement of the PC and the surrounding environment
Monitor CPU usage to identify any processes that may be causing excessive heat
Check for faulty hardware such as a malfunctioning fan or power supp...
Skills evaluated in this interview
I applied via Approached by Company and was interviewed before Oct 2021. There were 3 interview rounds.
General Assignment for grammar check
(5 Questions)
- Q1. Introduction about your self
- Ans. Should be polite and Confident while giving your answers
- Q2. BGC verification about your education and experience
- Ans. Once BGC is done, should be knowledgeable of laptop and pc hardware is suggestible
- Q3. Difference between RAM & ROM
- Ans. Should say a few differences between both
- Q4. What are the typed of software that we use on our systems
- Ans. Should say about the OS available in the market
- Q5. What was your expectations about salary
- Ans.
I expect a salary that reflects my skills, experience, and the industry standards for a Technical Support Engineer.
Research industry standards: For example, the average salary for a Technical Support Engineer in my area is around $60,000 to $70,000.
Consider my experience: With over 3 years in technical support, I believe a salary in the range of $65,000 to $75,000 is reasonable.
Value of skills: My proficiency in troubl...
Interview Preparation Tips
- Laptop Support
- Computer Hardware
- Electronics
Skills evaluated in this interview
I applied via Naukri.com and was interviewed in Oct 2022. There were 4 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Previous company experiences and about roles and responsibilities.
- Q2. Salary discussion and some basic formalities for onboarding
- Q3. What kind of basic problems are there in a laptop or a desktop? What are the parts available in a desktop? About os related issues or some networking related query.
- Ans.
Basic problems in laptops/desktops, desktop parts, OS and networking issues.
Basic problems: slow performance, overheating, hardware failure, software issues
Desktop parts: motherboard, CPU, RAM, hard drive, power supply, graphics card
OS issues: installation, updates, compatibility, driver issues
Networking issues: connectivity, speed, security
Interview Preparation Tips
- Device Drivers
- Operating Systems
- Computer Hardware
- Network Engineering
Skills evaluated in this interview
I applied via Naukri.com and was interviewed in Feb 2022. There were 3 interview rounds.
Good
(4 Questions)
- Q1. What are your salary expectations?
- Q2. Tell me about yourself.
- Q3. Why are you looking for a change?
- Q4. Where do you see yourself in 5 years?
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Sep 2021. There were 3 interview rounds.
In 1st round, they checked typing speed, customer handling skills, psychology test
(2 Questions)
- Q1. Just basic questions related to Hardware components
- Q2. What are the hardware components
- Ans.
Hardware components are physical parts of a computer system that can be seen and touched.
Central Processing Unit (CPU)
Random Access Memory (RAM)
Hard Disk Drive (HDD)
Solid State Drive (SSD)
Motherboard
Power Supply Unit (PSU)
Graphics Processing Unit (GPU)
Sound Card
Network Interface Card (NIC)
Optical Drive
(3 Questions)
- Q1. What are your salary expectations?
- Q2. Share details of your previous job.
- Q3. Tell me about yourself.
Interview Preparation Tips
Skills evaluated in this interview
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Namecheap Technical Support Executive Interview Process for Experienced
based on 1 interview
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Namecheap Technical Support Executive Reviews and Ratings
based on 2 reviews
Rating in categories
|
Customer Support Specialist
15
salaries
|  ₹2.4 L/yr - ₹3.7 L/yr |
|
Technical Support Specialist
10
salaries
| ₹2.4 L/yr - ₹4.5 L/yr |
|
Customer Support Representative
8
salaries
| ₹2 L/yr - ₹3 L/yr |
|
Customer Support Executive
7
salaries
| ₹2 L/yr - ₹4 L/yr |
|
Technical Support Executive
7
salaries
| ₹2.5 L/yr - ₹3.8 L/yr |
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