Muditva Industries Telecaller Interview Questions and Answers

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Q1. Ur experience on the project
Ans. 
I have 2 years of experience working as a telecaller for a project focused on selling insurance policies.
• Handled inbound and outbound calls to potential customers

• Provided information about insurance policies and answered customer queries

• Met daily targets for number of calls made and policies sold
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Q2. Toughest situation u ever face
Ans. 
The toughest situation I ever faced was when I had to handle a difficult customer who was extremely angry and unreasonable.
• Remaining calm and composed

• Active listening to understand the customer's concerns

• Empathizing with the customer's frustration

• Finding a solution to address the customer's issues

• Maintaining professionalism throughout the interaction
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Q1. What is your name, or what is your education?
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Q2. How are gone your last weekend?
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Q1. Tell me about your self
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Q2. How you handle aggressive customers
Ans. 
I remain calm, listen actively, empathize with their concerns, and offer solutions to address their issues.
• Stay calm and composed

• Listen actively to understand their concerns

• Empathize with their emotions

• Offer solutions to address their issues

• Seek assistance from a supervisor if needed
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Q1. About yourself my name is Asmakhatoon khatoon idid graduation in b.com and i have teaching experience igot hr recruter job in fair links but due to my son i drop it and looking for work from hom...read more
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Q2. Tell something about your memorable day
Ans. 
My memorable day was when I won a singing competition.
• Participated in a singing competition

• Performed my favorite song

• Received first prize and recognition

• Celebrated with friends and family
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Q3. Where you see yourself after 5 year
Ans. 
In 5 years, I see myself as a successful telecaller, having gained expertise in customer service and communication skills.
• Working as a team leader, managing a group of telecallers

• Achieving high sales targets consistently

• Building strong relationships with clients and customers

• Continuously improving my communication and persuasion skills

• Taking on additional responsibilities and contributing to the growth of the company
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Q1. What is telcaller
Ans. 
A telecaller is a person who makes phone calls to potential customers to promote products or services, answer inquiries, and gather information.
• Telecallers work in call centers or customer service departments.

• They follow scripts provided by their employers to ensure consistency in communication.

• Telecallers may also handle customer complaints and provide solutions.

• Examples: Telemarketers, customer service representative
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Q1. Tell Me About Your Self
Ans. Hi sir/ma'am. Good morning, first of all, thank you for giving me this best opportunity. My name is Sappa Nidish, and I am 23 years old. I am living in Ichapuram . I have 5 members in my family including me. Father, mother, 2 brothers . I completed my Graduation Chatrapati Sahuji Maharaj University At Kanpur Uttarpradesh, and I also completed +2 National Institute Of Open Schooling At Kanpur Uttar Pradesh. Now...read more
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Q2. Say Some Story Of 1 Minutes
Ans. Visakhapatnam City in Andhra Pradesh Visakhapatnam is a port city and industrial center in the Indian state of Andhra Pradesh, on the Bay of Bengal. It's known for its many beaches, including Ramakrishna Beach, home to a preserved submarine at the Kursura Submarine Museum. Nearby are the elaborate Kali Temple and the Visakha Museum, an old Dutch bungalow housing local maritime and historical exhibits.
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Q3. Why do you want this job
Ans. In my career, I am sure of one thing and that is I want to build a decent career in my current domain. My present job has shown me the path to move and attain what has been my long-term career objective. I have acquired necessary skills to some extent as well as have got accustomed to the corporate way of working. It is essential that I establish myself according to the requirements which can help me reach the aim I ha...read more
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Q1. Introduce yourself what is bpo
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Q2. What is bpo about self
Ans. 
BPO is about providing business process outsourcing services to clients to help them streamline their operations and improve efficiency.
• BPO involves tasks such as customer service, technical support, sales, and back-office support being outsourced to a third-party provider.

• The main goal of BPO is to allow companies to focus on their core business functions while the BPO provider handles the non-core activities.

• BPO serv...read more
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Q3. Specific the bpo question
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Easy test, can be easily solved

Q1. Tell me about yourself
Ans. 
I am a dedicated and enthusiastic Tele Caller with excellent communication skills and a passion for helping customers.
• Experienced in making outbound calls to potential customers

• Skilled in explaining products and services to customers

• Proficient in handling customer inquiries and resolving issues

• Strong ability to meet sales targets and quotas
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Q2. What is your work ex
Ans. 
I have 2 years of experience as a Tele Caller in a reputable company.
• Worked in a fast-paced environment making outbound calls to potential customers

• Successfully met and exceeded monthly sales targets

• Provided excellent customer service and resolved any issues or concerns

• Maintained accurate records of calls and customer interactions
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