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Mott MacDonald Customer Service Executive Interview Questions and Answers for Freshers

Updated 18 Aug 2023

Mott MacDonald Customer Service Executive Interview Experiences for Freshers

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Why do you want to work here?
  • Q2. What are your qualifications

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and be honest to the point if you are a student just say you want to gain experience in the industry

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
  • Q2. What is the most difficult situation you faced and how did you overcome it?

I applied via Naukri.com and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

The duration for aptitude test was 10minutes.

Round 3 - One-on-one 

(2 Questions)

  • Q1. How do you handle client when he was dissatisfied? Present yourself as a product to a customer?
  • Ans. 

    When a client is dissatisfied, I handle the situation by actively listening, empathizing, finding a solution, and following up.

    • Listen attentively to the client's concerns and let them express their dissatisfaction.

    • Show empathy and understanding by acknowledging their feelings and apologizing for any inconvenience caused.

    • Ask probing questions to identify the root cause of their dissatisfaction.

    • Offer a solution or altern...

  • Answered by AI
  • Q2. Present yourself as a product to a customer?
  • Ans. 

    I am a customer service executive, dedicated to providing exceptional support and ensuring customer satisfaction.

    • I am knowledgeable about our products and services

    • I am empathetic and understanding towards customer needs

    • I am a good listener and communicator

    • I am proactive in resolving customer issues

    • I am committed to delivering a positive customer experience

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident on what you answer and never feel yourself tensed it ensures thst recruiter feels you are not confident on your answer
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Your salary expectation

I applied via Recruitment Consultant and was interviewed before Jan 2019. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Questions about my previous job, questions related to P&L analysis, Balance Sheet, ratios because since my profile is related to M&A financial due diligence, all questions were around these areas.

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview was challenging with lot of emphasis on technical concepts in financial analysis. Analytical abilities were tested in case study round. Overall, you should be conceptually sound to crack the interview.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Dec 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Who is the regulatory body who overseas all banks in India
  • Ans. 

    The regulatory body overseeing all banks in India is the Reserve Bank of India (RBI).

    • The Reserve Bank of India (RBI) is the central banking institution of India.

    • It is responsible for the regulation and supervision of the banking sector in India.

    • RBI formulates and implements monetary policy, issues currency, and manages foreign exchange reserves.

    • It also acts as a lender of last resort to banks and plays a crucial role i...

  • Answered by AI
Round 3 - One-on-one 

(1 Question)

  • Q1. Why KYC AML is necessary
  • Ans. 

    KYC AML is necessary to prevent financial crimes and ensure compliance with regulations.

    • KYC (Know Your Customer) helps in identifying and verifying the identity of customers to prevent fraud and money laundering.

    • AML (Anti-Money Laundering) measures are in place to detect and prevent the use of illegally obtained funds for criminal activities.

    • KYC AML regulations are mandatory for financial institutions to comply with to...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - To be technically sound I'm the concepts of kya and aml

Interview Questionnaire 

9 Questions

  • Q1. Tell me something about yourself
  • Q2. What us dividend
  • Ans. 

    Dividend is a distribution of a portion of a company's earnings to its shareholders.

    • Dividend is a payment made by a corporation to its shareholders, usually in the form of cash or additional shares of stock.

    • It is a way for companies to share their profits with their investors.

    • Dividends are typically paid out regularly, such as quarterly or annually.

    • The amount of dividend paid to each shareholder is usually determined b...

  • Answered by AI
  • Q3. What is bonus share
  • Ans. 

    Bonus share is a free additional share given to existing shareholders by a company as a reward for their investment.

    • Bonus shares are issued by a company to its existing shareholders at no cost.

    • They are given as a reward for the shareholders' investment in the company.

    • Bonus shares do not result in any cash inflow for the company.

    • They increase the number of outstanding shares, but do not affect the ownership percentage o...

  • Answered by AI
  • Q4. What is the source of issue of bonus share
  • Ans. 

    Bonus shares are issued by companies to reward shareholders by giving them additional shares at no cost.

    • Bonus shares are issued from the company's reserves or profits.

    • They are given to existing shareholders in proportion to their current holdings.

    • Bonus shares do not increase the value of the company, but they do increase the number of shares outstanding.

    • The purpose of issuing bonus shares is to increase liquidity and m...

  • Answered by AI
  • Q5. What is IFRS
  • Ans. 

    IFRS stands for International Financial Reporting Standards.

    • IFRS is a set of accounting standards developed by the International Accounting Standards Board (IASB).

    • It is used by companies to prepare and present their financial statements.

    • IFRS is designed to provide a common language for business affairs so that company accounts are understandable and comparable across international boundaries.

    • Examples of financial state...

  • Answered by AI
  • Q6. Tell some name of IFRS
  • Ans. 

    IFRS 9, IFRS 15, IFRS 16

    • IFRS 9 - Financial Instruments

    • IFRS 15 - Revenue from Contracts with Customers

    • IFRS 16 - Leases

  • Answered by AI
  • Q7. What is bond
  • Ans. 

    A bond is a debt security that represents a loan made by an investor to a borrower.

    • Bonds are issued by corporations, municipalities, and governments to raise capital.

    • They have a fixed interest rate and a maturity date when the principal is repaid.

    • Bonds are generally considered less risky than stocks but offer lower potential returns.

    • Examples of bonds include U.S. Treasury bonds, corporate bonds, and municipal bonds.

  • Answered by AI
  • Q8. How is discount on issuance 9f bond is treated
  • Ans. 

    Discount on issuance of bond is treated as an expense and is amortized over the life of the bond.

    • Discount on issuance of bond is the difference between the face value of the bond and the amount received by the issuer.

    • It is treated as an expense and is amortized over the life of the bond.

    • The amortization of the discount reduces the interest expense on the bond.

    • For example, if a bond with a face value of $1,000 is issued...

  • Answered by AI
  • Q9. Why di you want to change the job

I applied via Naukri.com and was interviewed in Feb 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Journal Entries, basic Accounting Principles, and question from current Operations and Working

Interview Preparation Tips

Interview preparation tips for other job seekers - Basic Knowledge of Accounting so that they can identity how you will deal with entries and JVs which will be required for Accounting Transaction. Questions from Current Work practices as my Job Profile is Taxation - Indirect, I have been ask about Tax adjustments, eligibility criteria sections , Ledgers, returns etc . The ultimate things is - you are shortlisted with your Resume and whatever in resume you have mention, you have to be 100% in that .

I applied via Naukri.com and was interviewed in Feb 2022. There were 4 interview rounds.

Round 1 - Aptitude Test 
Round 2 - Aptitude Test 
Round 3 - Coding Test 
Round 4 - Coding Test 

Interview Preparation Tips

Topics to prepare for Deloitte Senior Executive interview:
  • Mba Finance
Interview preparation tips for other job seekers - Additional benefit which a person derives from a given increase in a stock diminishes with every uncrease in the stock that he already has
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
6-8 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in May 2024. There were 3 interview rounds.

Round 1 - Group Discussion 

Job against question paper and test

Round 2 - Group Discussion 

Job against question paper and test

Round 3 - Technical 

(2 Questions)

  • Q1. Work place working speed what working
  • Q2. Self base question

Interview Preparation Tips

Interview preparation tips for other job seekers - What you think question ll interview crack

Mott MacDonald Interview FAQs

How many rounds are there in Mott MacDonald Customer Service Executive interview for freshers?
Mott MacDonald interview process for freshers usually has 2 rounds. The most common rounds in the Mott MacDonald interview process for freshers are Resume Shortlist and HR.

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Mott MacDonald Customer Service Executive Interview Process for Freshers

based on 1 interview

Interview experience

4
  
Good
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