MFX Services Senior Desktop Engineer Interview Questions and Answers

Q1. Tell me about yourself?
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Q1. Explain osi model
Ans. 
The OSI model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven layers.
• The OSI model stands for Open Systems Interconnection model.

• It helps in understanding how different networking protocols work together.

• The seven layers are: Physical, Data Link, Network, Transport, Session, Presentation, and Application.

• Each layer has specific functions and communicates w...read more
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Q2. Difference between ipv4 and ipv6
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IPv4 uses 32-bit addresses while IPv6 uses 128-bit addresses, allowing for more unique addresses and improved security features.
• IPv4 addresses are written in decimal format (e.g. 192.168.1.1) while IPv6 addresses are written in hexadecimal format (e.g. 2001:0db8:85a3:0000:0000:8a2e:0370:7334)

• IPv4 supports around 4.3 billion unique addresses, while IPv6 supports around 340 undecillion unique addresses

• IPv4 uses ARP (Addr...read more
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Q3. What is .ost and .pst file?
Ans. 
OST and PST files are Outlook data files used by Microsoft Outlook to store emails, contacts, calendar events, and other data.
• OST file is an offline Outlook data file that allows users to access their emails and other data even when not connected to the internet.

• PST file is a personal storage table file used to store emails, contacts, calendar events, and other data in Microsoft Outlook.

• OST files are typically used wit...read more
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Q4. How to troubleshoot wifi?
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Troubleshooting wifi involves checking network settings, signal strength, and device connectivity.
• Check if wifi is enabled on the device

• Ensure the correct network is selected

• Restart the router and modem

• Move closer to the router to improve signal strength

• Update wifi drivers on the device
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Medium to hard question.

One is easy problem another one medium problem.

Q1. Tell me about your self.
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Q2. What is your project.
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Q3. What is your stregth.
Ans. 
My strength lies in my ability to troubleshoot technical issues efficiently and effectively.
• Strong problem-solving skills

• Excellent communication skills

• Ability to work well under pressure

• Attention to detail

• Experience with various operating systems and software applications
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Q1. Tell me about yourself.
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I am a dedicated and experienced Desktop Support Engineer with a strong background in troubleshooting and resolving technical issues.
• Over 5 years of experience in providing desktop support to end users

• Proficient in diagnosing and resolving hardware and software issues

• Skilled in setting up and configuring desktops, laptops, and peripherals

• Excellent customer service and communication skills

• Certified in CompTIA A+ and Mic...read more
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Q2. What is your salary expectation?
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Q1. What is dora process.
Ans. 
The DORA process stands for Discover, Offer, Request, and Acknowledge. It is a method used in DHCP to assign IP addresses to devices.
• Discover: Device sends a broadcast message to discover DHCP servers on the network

• Offer: DHCP server responds with an IP address offer to the device

• Request: Device requests the offered IP address from the DHCP server

• Acknowledge: DHCP server acknowledges the request and assigns the IP addr
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Q2. What is incident and service request?
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An incident is an unplanned interruption to an IT service or reduction in the quality of an IT service. A service request is a formal request from a user for something to be provided.
• An incident is a disruption to normal operation that requires immediate attention to restore service.

• A service request is a formal request from a user for information, advice, a standard change, or access to a service.

• Examples: Incident -
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Q3. Which outlook file is responsible for taking backup?
Ans. 
The outlook file responsible for taking backup is the PST file.
• PST file stores emails, contacts, calendar events, and other data in Outlook.

• Users can manually backup their PST file by exporting it from Outlook.

• Third-party backup software can also be used to automatically backup the PST file.
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Q4. What is port number of SMTP/POP/IMAP?
Ans. 
SMTP - 25, POP - 110, IMAP - 143
• SMTP uses port 25 for sending emails

• POP uses port 110 for receiving emails

• IMAP uses port 143 for accessing emails
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Q1. Sla,customer support ,azure,active directory
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Q1. Questions regarding to my personality and work ethnic
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Q1. Basic desktop troubleshoot question
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Q1. Expected salary and benefits
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I'm just writing this in order to view some interview questions please ignore

Q1. Tell me about ur self
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Q2. How are u doing
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Q1. Doora process, DSCP Process
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Q2. IPV4, NETWORK, ITIL , BLACK SCREEN OF DEATH
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Q1. What is bsod? What is networking? What is pst and ost fills? How using ost pst fills? What is out look? Some off questions etc
Ans. 
BSOD stands for Blue Screen of Death, a Windows error screen displayed when a system encounters a critical error. Networking refers to the practice of connecting computers and other devices to share resources. PST and OST files are used in Microsoft Outlook to store email data. Outlook is an email client developed by Microsoft.
• BSOD is a Windows error screen that appears when a critical system error occurs.

• Networking in...read more
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Q2. What is printer?
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A printer is a device that produces text or graphics on paper or other media.
• Printers can be connected to computers or networks to produce physical copies of digital documents.

• There are different types of printers such as inkjet, laser, and dot matrix printers.

• Printers can be used for printing documents, photos, labels, and more.

• Common printer manufacturers include HP, Canon, Epson, and Brother.
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